On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site is great to shop and prices are vary reasonable.
Excellent selection of nearly everything you could want. All but 2 items I have ordered were absolutely perfect! I will be purchasing from Light In The Box again!
Bought boots. They are super cute. I really like them. Only complaint I have is shipping is extremely slow. I placed another order for the chelsea snow boots and they canceled my order cause of too much supplier demand or something. Told me I could choose something else same price instead of giving me a refund. Not happy about that at all.
I have purchased shoes, 3 piece mens suit, sweaters, hats, shirts. All of these items have been excellent in value. The suit in particular was amazing quality as were the shoes. Highly recommend this site to all.
Light in the box charge to much shipping while temu.com got free shipping on any order over 15 dollars if light in thr box has shipping a lower prices i can see light in the box the prices are miles over temu.com
Everything I've purchased over the years has been awesome. Keep in mind these items mostly from China, so shoes and clothes need to be the right size and 'quality' inspected.
Good product, size fits my size, the only downside is the delivery problem it arrived much later than expected otherwise everything was perfect
I ordered two pieces, and I got them fairly quick. I was worried about quality but for my surprise they were super nice. Since my first order, I have placed another one, and I can't wait till it arrives
5 articles prêt à porter achetés, erreur de tailles, couleurs différentes de l'annonce, assez déçu par cette livraison promise sous 5 jours et livrée sous 3 semaines
I have placed, and received, several orders with LightInTheBox. The transactions have always been smooth, the quality of the clothing is very good, and the pricing of their products is very fair. I highly
Recommend doing business with this company.
Quick delivery good quality merchandise i would definitely buy again
Light in the box has beautiful products and the quality of the blouses I purchases was of good fabric and the shipping was quick.
Ordered a nice sweater it arrived timely and with no hassle
What I really appreciate with Lightinthebox is the quality of the items and most importantly the fast delivery.
Отличный сайт. Очень качественные товары и до сих пор точно как описано, так же размеры обуви и одежды подходят под Европейские стандарты. Настоятельно рекомендую.
LITB provides some unique and interesting clothing that makes a statement or can be casual and unobtrusive. The Motorcycle Santa shirt got my nieces approval. The Men's Zodiac bracelet is stylish. I found the Taurus emblem to be a little small and difficult to see. The end of the snap also cut into my skin and the bracelet is tight on my wrist. I am a larger guy with a little extra weight. I think the edge will smooth over time and the bracelet will stretch some. I am pleased with my purchases.
I love scrolling through all the stuff. There's so much to see. The shipping is fast. Things are as they appear online. Affordable and great quality God Bless All Always.
Fast delivery, outstanding customer service! My only issue is that one of my items was missing and sizing charts are not always accurate.
Kupuję często w LighInTheBox ze względu na korzystne ceny, promocje i dobrą jakość artykułów.
Kupiłem np kilka bluz- wszystkie są ciepłe,miękkie i bardzo wygodne. Polecam
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons honnêtement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client