On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shopping at LightInTheBox is fun, easy and fast. There is a lot to love at this site!
The clothes I bought are very nice. I love the fabric, the color and how it is made,dress fits well.
Nice cloth, i am happy and not too expensive, good fabric, nice color, nice pattern
I was apprehensive ordering from a new company for the first time but I took a chance and everything was good. Product quality was good and delivery was quick. I have now ordered twice without problem so Light in the Box will now be a regular supplier for me going forward.
Very happy with the experience knowing
This place to shop on line
Trusting that this snug item will keep my dear one snug and warm this season. Delivery was prompt, and in good order, as advertised.
The mechanics of Light In The Box has become better and I am now a more frequent buyer. The prices and sizes are better for me now that I know they can be trusted when I order.
I am a pleased customer.
Service was excellent! Product was exactly how it is described.
I am a double amputee lost both legs in 2022 when I was in hospital I needed clothes as my former wardrobe would not do so I decided I want to be an inspiration and wear clothes that are happy so I was able to buy hearts and stars and love and sparkles all at a very reasonable price. It has worked out well I am inspiring and I have such a positive outlook and showing it with clothes as well as my whole being. So for me Light in the Box was were I was able to get Valentines Day sweaters in August with hearts and love for 5 or 6 dollars a shirt just wonderful. The shipping has taken longer but it is coming from China so to be expected.the customer service team is great any issues have been dealt with professionally and very curtious with all my interactions I am very impressed with the company. The business model of offering coupons and credits is very smart of course I put it in the cart because I want it they make sure to tell me stock is running out good ploy! They also send much too many emails but again that is marketing. As an online only retailer though I couldn't ask for a better company to deal with I like them and I hope they keep doing what they do the way they are doing it!
Order this item and it was delivered as promised in the quality and time as stated
I ordered according to the size chart. But they are too large, needed a size smaller.
Thank you, for all your support. And help to find all my great stuff. I need very strong place. To have help
I have ordered from Light in the box a few times. The first was a dress which looked exactly like the photo.
The second order was disappointing. Items were tiny or material flimsy or item did not match photo, one item was torn. Not satisfied with second order and returning doesn't work, so I will pay those items forward to ppl in need.
The delivery was fast and the well packaged. The items fit the description. Customer supprort was helpful and friendly.
It was fast easy. No fuss. Everything arrived as promised.
Looking forward to buying from them again!
Große Auswahl an schöner Bekleidung. Rascher Versand und gute Kommunikation. Die gelieferten Stücke sind bis auf kleine Abweichungen bei mancher Farbe, sehr schön, weich und angenehm zu tragen. Einzig die Versandkosten finde ich zu hoch aber trotzdem: Sehr empfehlenswert!
Sehr gute Auswahl an ansprechender Bekleidung. Rascher Versand und gute Kommunikation.
Bis auf kleine Abweichungen bei manchen Farben sind die Stücke schön, weich und auf der Haut sehr angenehm. Einzig - die Liefergebühr finde ich zu hoch. Sonst sehr empfehlenswert.
Totul arata ca in poze,culori frumoase si stralucitoare.Marimile difera de la caz la caz.
De exemplu la topuri marimea 5 XL este imensa si am comandat apoi 3 XL care corespunde marimii
48/50.
I am so upset with this company. Everything I received was supposed to be Christmas gifts. When I opened the orders I was in shock with what I had received. Everything was total garbage, I wouldn't even donate it to goodwill. The sizes were crazy and the fabric was cheap and badly put together. I could go on about how bad the orders were but I will get too upset. Please anyone reading this DON'T WASTE YOUR MONEY ON THIS GARBAGE
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102054510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Gode varer til en billig pris og hvis der er noget man skal returnerer så klarer de også det
Found some great stuff at Lightin.
Good delivery time. Lighting keeps on top of delivery info. I have made multiple purchases, and always gotten them within delivery time window.
Thank you yo everyone at Lightin The Box.
I have been buying from LightInTheBox for a couple of years. The deals are awesome and great quality.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102061806 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox