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LifePoints Reviews Summary
LifePoints has a rating of 2 stars from 742 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 335th among Work At Home sites.
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Benjamin B. I did want to you told me to-do. Now they say rewards and point was violated. As I SAID BEFORE I ask about points, and I CASH OUT BACK-TO-BACK. SCAM SCAM SCAM. I let my point build up, so I CAN HAVE MORE MONEY TO CLAIM. IF YOUR COMPANY DON'T LIKE THAT. THATS YA'LL PROBLEMS.
Hi Orlene,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
My account was close in April or May and points, and a cash reward was taken from me. They said that they find an over whelming evident in my account. I ask for proof, they will not show me, also said that I had more than one account. I know ask them about 1500 point for dairy study and 580 points that my son did for dairy study. I would like to know what evident they have.
Thank you LifePoints for the survey I enjoy a lot have a great day take care God bless and thank you for the rewards
Carlito, thank you for the great review! We're so glad you loved your survey experience with LifePoints and can't wait to hear back from you.
Kind regards,
The LifePoints Team
I used the website for maybe a week or so, accumulated 3100+ points, did a survey that was 1500 points and then the rest were all 5-100. I cashed in my points for £25 in total, and maybe two days after my account is suddenly deleted for "overwhelming evidence" of violating the rules, my points were forfeited, etc. Still waiting to get that £25 but I highly doubt it. When I emailed them they responded quickly but the emails were automatic, and the moment I asked if I can still expect to see my rewards in my account they stopped responding to me. Just avoid this website. Would recommend something like Ipsos Isay instead — I've had a better experience using that and the rewards are legit, I've had them actually come through and used my rewards. Don't even bother with LifePoints
Hi Rowan,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
A great product. Love to buy it, want some products from this company. It's a great brand. Hope so it would grow further more.
Shubham, thank you for the great review! We're so glad you loved your survey experience with LifePoints and can't wait to hear back from you.
Kind regards,
The LifePoints Team
I'm in the exact same boat as many of the other reviewers. I logged in one day to find that my account was "temporarily suspended" so I contacted Customer service via email to see if it in fact, was just temporary. After a few days just received the same generic email saying that I had violated their terms. Don't know exactly what I did wrong, but wish someone would tell me so I could fix it or move on. To add insult to injury, I've been dumped by Lifepoints (coincidental wouldn't you say since I'm owed some money) and yet they are still sending me email requests to do surveys.
Hi Tanya,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Never join this. Wasted your time! I've been a member of lifepoints for 3 years. At first I got lots of surveys and cash out is ok(2-3 months). Then, suddenly I got no surveys at all for almost a year. I complained, they reset my account, I got surveys again for 2-3months, then it happens again. No survey. This cycle happens 3 x. And the last time, last week, my account get banned when I try to cash out my rewards. Overwhelming violation, they said. If I violate then I should be banned when doing surveys and not when cashing out my rewards. I've read through their terms, and don't understand which point I violate. When I asked, it's secret, they said. I feel it is very unfair, if I violate then, why am I just being banned after 3 years? So based on what happened, I think they have no money to pay me out. It's going bankruptcy, because as seen recently, all the surveys I got are similar. And also, many reviews recently also shown the same problem. Another possibility is that, you are only allowed to cash out until certain amount and then you either got no survey or being banned. So, conclusion. Don't waste your time with this site. My 2-3 months effort goes to junk!
Hi Megawati,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I too have had my membership terminated because if " circumvention of our security rules" and "the evidence overwhelming". Points and rewards cancelled. Like other members I have been falsely accused, voucher cancelled with as yet no explanation. This was sudden. I had earned £25 completing surveys in good faith
Beware!
Hi Jenmifer,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I have been doing surveys for over 10 years with them. Never a problem until now. I redeem $100 worth of points to PayPal. I now get notified that my account has been closed because they claim I violated their policy. When I read through, nothing. I also sent a request and they claim they can not disclose what I did. So I'm out my time and they refuse to process the redemption
Hi Joyce,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Been using this site for years but then my account was suddenly made inactive. When I enquired about this, I was given no reason but apparently I violated their terms and conditions. I always ensure I complete surveys truthfully so it was very disappointing to lose all my points! Do not use this site and do not waste your time on them!
Hi Chris,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I was a member of LifePoints for nearly a year then one day couldn't log in. I emailed them only to be told that there was overwhelming evidence that I had violated the terms and conditions. They refuse however to tell me exactly what I have done wrong. Very convenient! Good way to steal peoples earnings from them with no way of refuting this evidence. I think they are struggling financially as they are the worst survey site in terms of waiting time for gift cards and by randomly closing peoples accounts which I can see from this site they do regularly then you can get paid for the information that the members have given but close the accounts to prevent paying out. AVOID THIS SITE!
Hi Caroline,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I have seen a few similar reviews of LifePoints so it does seem it's something this company does on a regular basis. After being a member of this website for years, they suddenly blocked my account and forfeited the points I accumulated over the last year. They did not communicate with me and when I finally got a response from someone, it was very vague and it said I violated T&C and my points were taken away. They are refusing to tell me what T&C I violated and only say the evidence is overwhelming. Having looked at the website, I don't see what T&C I violated and it does look like this company does not have any evidence and it's being dishonest. Frankly it does sound like a scam. It's a shame I have spent a lot of time doing these surveys and they refuse to pay for it inventing a non-existing reason. It sounds like a scam to me and if I don't receive any evidence from them, I will be escalating this further. It seems that they are doing this to a lot of people! Poor customer service on top of that: I was basically told 'Your account has been blocked, points forfeited and have a good day!'. So bad!
Hi MO,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Been on the site for a while and all of a sudden my account is blocked. I send several emails with the quation why, but get no response or a respons without an answer in it. They do keep sending the other mails tho and had to block those because no other way to stop. Till this day still NO answer what so ever on the queston why my account is blocked
Hi Marieke,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
So I violated their terms in an overwhelming fashion yet they won't tell me what I did. I rarely do the surveys anymore due to time constraints but try to stay active. I am still receiving emails daily from them to come do a survey but my account was terminated. If you terminate an account at least let people know what they did wrong. Accusing without proof sounds like a scam!
Hi Pam,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Becarefull this comany, they through you out, without reason, by me close to my 10 eur bonus, i warn you all.
Hi Wessel,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I had belonged to this site when it was still my surveys and had no problems before the change. Once I obtained points, suddenly they said I was rushing through a survey and took everything away. After having been a part of this site since before the change, about 10 years, I was shocked that with no further explanation, they took my points and shut down. So many better and reputable ones out there now!
Hi Ronda,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Just lost a bunch of rewards money because they closed my account.
I was a member for many years and had good luck with them until now,
Hi Tom,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I agree with others I have been a member for a few years and been saving my life points.
I believe I had the equivalent of £40-£45 when my account was terminated for violating their terms! I wouldn't have an issue with this if they would tell me how or when as I don't beliece I have done anything! They simply respond u saying they don't advise what investigations they have carried out or their findings…just the outcome! I suspect there was no investigation they just get rid of a few people with lots of points every now and then! They are happy to take take take but never give back….
Hi Claire,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I like the website alot at frist getting surveys and cash in a few giftcards.
But. Now days without surveys
Thank you for your review and feedback, Carolyn! Your feedback helps us get better.
Kind regards,
The LifePoints Team
I was very happy to begin with I hadn't been doing their surveys long but was quite happy with my progress then without warning my membership was cancelled for so called violating their terms they wouldn't tell me what I had done wrong which in my opinion I didn't do anything to violate their terms. I was very upset so please beware of this..
Hi Irene,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team