LifePointsReviews 742

My account was deactivated for uncalled for reasons I have never cheated on a survey and was accused of suspicious activity the only activity to me that is suspicious is deactivating my account after I cashed out PayPal this website is definitely going to be reported to the bbb

Contacting customer service isn't helping at all. They still won't tell me what I've did wrong in their eyes and my account stays suspended and my saved money is gone.

Been a member for many years, done everything diligently with them, had a few minor problems, but they got sorted, and now suddenly, they cancelled my membership account for breach of rewards terms?
I've emailed and asked for a recheck etc., but the arrogance was that they cancelled because I had breached rewards terms or something, no explanation and not reinstating my account. Still no explanation as to what and how I breached their terms of rewards. I do not, never have and never will breach rules for surveys sites and I'm a member of a few others, with no issues. Lost all my points as well of course, but luckily had redeemed about a week before this happened so got my biggest redemption from them in all the years I've been with them so I got my $100 that too so long to get as well. I had been with them for about 12 years, but not anymore. How arrogant are the staff when they don't even follow their own terms as written for us to read. Puts me off trying to join other survey sites again to be honest, and I do enjoy doing surveys.

There is something very suspicious about a company that terminates your account & deletes your earned points saying that you have violated their terms & conditions. I have read all of their terms and can't find anything that I did wrong (have been doing their surveys for a couple of years now). I have asked repeatedly what I did wrong but I just keep getting the same answer " we did an audit of your account and find that you violated the terms" If that were true then why not just tell me what I did? Beware.

Like other reviews below things were going well until I tried to claim a reward on May 14th. Soon after I found I could not log in to complete surveys and on inquiry I was informed that I had committed a violation of some description. Further, the evidence was "overwhelming".

I was not told exactly what my transgression was and while the Terms and Conditions inform me that I may appeal, if I do not know what I am charged with it cannot be done.

I am willing to believe Lifepoints made a simple mistake but people have gone silent and I have not received the reward I earned for completing surveys while Lifepoints has presumably been paid for my answers. I go back a long time with Lifepoints and I am suddenly being treated like a criminal.

EDIT
I took Benjamin at his word and applied for an appeal and I received another canned response. They cited their Terms & Conditions which also states that I may file a dispute. However, they will not reveal my alleged transgression which renders me incapable of appealing.

Lifepoints does not follow their own Terms and Conditions.

Avoid Lifepoints.

I was a member for at least 6 months probably a year. I don't remember. All the sudden a few days ago I was not able to log in. I contacted support and my account was terminated. I appealed and asked why and they said nothing other than we confirm your account has been suspended. New surveys are posted daily.

Complete scam. Once you start to make some money, they will ban you from the site before you receive your funds. Don't do it, so many better survey sites, that are legit

I've been with them for years and a few days ago, I couldn't get into my account. I e-mailed them and they told me I violated their terms. Well, I have no idea what I did to "violate their terms", but they took my points. I really think their site is losing money, so they are doing whatever they have to do to save money.

It used to be a legit and pretty good site. I only made about 10 to 20 dollars a year, but I don't take surveys to make money. I take them when I'm bored and there is a survey that I'm really interested in.

I put time ang efforts on answering those surveys. When it was time to redeem I was no longer able to log in to my account. I sent an email to their support I got an answer that I have violated something or not being honest of something. No further specification or information. I would like to warn everybody, this is not a serious survey company, just scam so be careful!

When the site and app work correctly, its a decent place to take a survey and earn point. But I continuously had problems with the website and app both locking up or having issues loading. They stop responding to the point I have to shut down, wait a few minutes and try again. My internet connection is not the issue as I have access to two different providers and the issue happens on both. Can't be the browser I'm using, consider the issue happens on both a browser and their app. One day I tried to load their webpage and got a bad gateway error so obviously they have occasional server problems. Most survey sites will get you a payout at either 500 ($5) or 1000 ($10) but for whatever dumb reason LP is different and you need more. In addition I really believe there is a limit to how many surveys you can do a day, as last night I was 50 pts shy of a payout and from 5-6p it kept saying no surveys, with no indication anywhere of any kind of limit, and then this morning I logged into it and I had 10 waiting for me to try. There were some surveys also that said I'd get a certain payout but when I was done, they only gave half of that. This maybe a legit place to do surveys but at the same time they do things that make me question their ethics and their ability to truly run a legit site... maybe get yourself a better site provider so your site and app don't just lock up because of connection it's or just crash altogether, and while you're at it, be transparent (if you say I'm gonna get 100 pts for completing then give me 100 pts, not 50). If things can be fixed and improved I'd be ok with taking surveys here

I honestly and carefully answered all survey questions to gain a few points, however, they just block my account and forfeited all my points suddenly. And then I emailed them and ask for the reasons, they just replied to me that they have detected suspicious activities... And I go online and check if any solutions with it and then I saw there are lots of people in the same situation, all our accounts are being deactivated without any evidence. Totally disappointing with it, and it's a waste of our time to do the surveys!

Update: still owe me $40. They originally said they were processing my 2400 points($20), but I never got it. Then, they gave me an additional 2400 points($20) as a gift and said, "enjoy". When I asked where first $20 was and if they were still in business, they said I violated their rules and terminated my account and forefeited all my points. They did further review, supposedly, and have "Overwhelming evidence" that I violated their rules. But, they can't show me the evidence! LOL. Total B. S.! They stiffed a 67 year old retiree out of $40! Here is their nonsensical reply: Sophia (LifePoints)

Apr 14,2022, 14:17 GMT+1

Your inquiry was escalated for further review. The Terms and Condition violations have been confirmed and the account(s) will remain closed.

LifePoints reserves the right to terminate any membership suspected of Terms and Condition violations and further forfeit all awards earned from said account.

LifePoints does not reveal how investigations are conducted or the measures taken to investigate memberships. This policy is a precaution to prevent future circumvention of our security measures and/or investigative tactics.

LifePoints always errs on the side of the member, and the evidence must be overwhelming to result in membership termination. The evidence in your case was overwhelming.

Therefore, your membership(s) were terminated and all associated LifePoints (LPs)/awards were forfeited upon membership termination.
The LifePoints Team

I've been a long-time member. They told me I unsubscribed(if I did, it was because of a computer malfunction). I never intentionally unsubscribed. They tell me that their system will not allow them to reinstate my email and that I need to sign up with a new one. I did that. Went to sign in and it said that it had been suspended. I asked about it and they said I had violated some community rule. I asked about what I supposedly did... nothing. I had a lot of points accumulated and they tell me that I forfeited them by violating some rule(s) that they never tell me. I'm very disappointed and feel cheated... like I worked for free! Is there some legal way to get my points/$$?

After many years of thoughtfully filling out surveys for small payouts, I get an email today that my account has been terminated because of "overwhelming evidence" of my going against their terms. Even after appeal, they continue to falsely accuse me of violations which, of course, they will not disclose. I know that I have never done anything against their terms and being falsely accused is highly insulting. This happened once before a few years ago, and after they dug into it, they found it happened "due to a technical error on their part". I rejoined only to have this happen again. Do not let your points accumulate for future payout because they will confiscate it all with the blanket excuse that you did something wrong but they won't tell you what they think it is. Horrible customer service.

They suspended my account and are illegally withholding my rewards because they say that their system says I have cheated. I have not. And they are breaking the law by not allowing me access to my points that i have already earned.

I had used Lifepoints for many years and was very happy. All of a sudden, they said I unsubscribed which I did not. Then after I followed their instructions to open a new account that they would transfer my reward points to, they say they will not do that. I can never be a member again because I violated their rules but I did not. They hope I understand but I don't. So cash in your points as soon as you can because they might take them away from you any time they want to.

Be very careful with Lifepoints. I was an active member of their community for many years. After I requested to redeem points worth $20 they disabled my account. When I emailed them they responded saying I violated LifePoints Reward Point Rules and "the evidence against me is overwhelming". I have no idea what I did! They won't tell me what I did, and my reward is forfeited. To their credit, they were very quick with email responses. I see in the reviews this is happening to many others. Beware, before you waste your time with them!

I am disgusted with this company, after cashing out my first payment which took lots of work they closed my account and sent me this:
After reviewing your account history and performing an audit of your membership, we have found evidence that you have violated the LifePoints Reward Point Rules. Therefore, your account has been deactivated and all LifePoints (LPs) have been forfeited.
I have no idea what I could have possibly done wrong but this was a complete waste of time
Stay very clear of them, they only give you like 1 survey a day and there are way better companies out there than these frauds. I will never ever recommend them and I am furious

I have been a member for years and never had any type of problem. I enjoyed it. The other day I get a notification when I try to log in that my account had been suspended. After emailing several times they quit responding. They said that I violated the terms and conditions and that they didn't have to give me a reason as to how I did. I had done an online interview for a follow up survey that I took on the site. It took me 45 minutes and a zoom meeting to complete. I was paid 45 dollars in points for it. The day I saw the points were paid I tried to cash them out and boom I get suspended and told that all my points are forfeited. I read over the terms and conditions numerous times and see no where I have violated any terms. Kinda odd they suspend me after I got my points. Completely unfair especially when I was depending on that money. I wouldn't of spent the time doing the zoom and all that otherwise. I am so upset as I have literally been robbed of the money that I earned.