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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Order was smooth, glasses look amazing, I received a lot of compliments.
I placed the order, they sent me a box. I put my frames in the box, they sent it back. I can see good, and I look mad drippy.
I placed my order on 8/28/2023. I finally received my glasses 11/3/2023 after being told the lab lost my frames.
The result is beautiful. The process went smoothly.
Ordered lenses for the Razer Smart Glasses, which are simple removable lens frames to begin with. Lensabl is the official partner that was collaborating was Razer so I don't see why I needed to ship my frames at cost internationally to Lensabl. On top of that, frames were broken and timelines were sporadic as with communications.
I've gotten replacement lenses for my Bose Smart glasses in the past and sending in the frames were never needed from competitors.
They did rectify the situation, but the whole ordeal was a mess from start to finish. I ordered in August and only got my frames back in November.
Hi, Teng!
I'm truly sorry to hear about the difficulties and delays you experienced in the process of obtaining lenses for your Razer Smart Glasses. Your feedback is valuable, and we apologize for the inconvenience and the issues with communication.
We are continuously working to improve our processes and aim to provide a more seamless experience for our customers. Your situation will be reviewed to ensure such delays and unnecessary steps are minimized in the future.
If you have any lingering concerns or further feedback to share, please reach out to us at [email protected]. We're committed to rectifying such issues and ensuring a smoother experience moving forward.
Thank you for your patience, and we're dedicated to delivering a more efficient and satisfying experience for all our customers.
One of three pairs were lensed improperly, and I spent two weeks chatting with Zendesk bots to resolve. Lensabl made silly requests, like send us a photo of the sunglasses you can't see out of. Many useless chats before agreeing to send me a box to get them re-lensed.
Hi, Melanie!
We apologize for the frustration and inconvenience you've experienced with the lensing error and the communication process. This falls short of the service we aim to provide, especially for a long-term customer.
To address this issue and improve your experience, we recommend reaching out to Lensabl's customer support team directly at [email protected] or by calling 1-800-984-5367. They will be able to assist you, address the lensing error, and work towards a resolution.
We appreciate your feedback, and we're committed to ensuring that your concerns are addressed. Thank you for your continued trust in Lensabl, and we hope to serve you better in the future.
Perfect. Will order a pair for my son soon. Super fast. Super good. Super communication
Hi, Chris!
Thank you for your positive feedback, and we're thrilled to hear that your experience with Lensabl has been perfect and that you're considering ordering for your son. Providing fast service and clear communication is a key part of our commitment to our customers.
If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure a smooth experience. Thanks for choosing Lensabl, and we look forward to serving you and your son!
Great quality, fast shipping and spot on with my prescription
Hi, Adolfo!
Thank you for your positive feedback! We're delighted to hear that you're pleased with the quality, fast shipping, and accuracy of your prescription sunglasses from Lensabl. Providing top-notch products and services is what we aim for, and we're glad we met your expectations.
If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and provide you with the best service possible. Thanks for choosing Lensabl, and we look forward to serving you again!
My glasses took nearly over a month but the waiting time was worth it, soon as the glasses were finished, I've received my order within less than 10 days. Was not expecting my order to come in less than 2 weeks but I'm overall happy with not only the shipping time, but also the quality and feel of my frames. Definitely got my money's worth for sure.
Hi, Keenan!
Thank you for sharing your detailed feedback about your experience with Lensabl. We're pleased to hear that, although there was some initial wait time, you were satisfied with the quality of your frames and the shipping time once they were completed.
We appreciate your trust in our service and your understanding during the process. If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure a smooth experience. Thanks for choosing Lensabl, and we look forward to serving you again!
Have had several pairs of old frames (glasses and sunglasses) fitted out with new lens by leasabl over the years. Quality is always excellent! Price is way below what your local optician charges.
Hi, Nick!
Thank you for taking the time to leave such a positive review! We greatly appreciate your continued support and trust in Lensabl for fitting new lenses into your old frames. We're thrilled to hear that you consistently find the quality of our work to be excellent.
We're committed to providing high-quality lenses at affordable prices, and we're glad to offer you a cost-effective alternative to your local optician. If you have more frames or any eyewear needs in the future, please don't hesitate to reach out. We're here to provide you with the best value and quality in eyewear. Thank you for choosing Lensabl!
It was delayed by a long time. I was very worried because many in the internet are having the same problem (just search for LensAbl in google).
Hi, Gustavo!
We're genuinely sorry to hear about the delay in your order and the concerns you've expressed regarding our reputation. We understand the frustration you must have experienced, and we sincerely apologize for any inconvenience this has caused.
Rest assured, we take customer feedback seriously, and we are constantly working to improve our service. We appreciate your patience and understanding during this time. If you have any specific concerns or issues with your order, please reach out to our support team at [email protected] or call us at 1-800-984-5367, and we'll do our best to address them promptly.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you in the future.
Constant delays, excuses, and blaming everything on their "high quality standards." I've paid over $300 for a set of lenses, they have my expensive frames in-house that I had to mail them for installation, they've exhausted my insurance benefits for the year with this transaction being processed, and still after a month since payment, I have no product and only a list of excuses from them.
They've restarted production on my lenses 3 separate times now because of their "high quality standards." Yet, the customer, is paying the price for these delays. What's really behind the slow production over there? You can't have a successful business that has to make something 3 times for each customer.
I've spent much more time than I'd like to admit, just trying to get answers from them. Its as if the CS agents are reading from an excuse script each time I reach out. The timelines they give me continue to get shorter, yet the production continues to require restarting after quality inspection.
Unfortunately, my scenario is not unique. After my frustration started, I found dozens of reviews online detailing the exact same runaround from Lensabl with delays. I will not recommend Lensabl to my worst enemy, and I will find as many places that I can to share this terrible experience to warn others.
Sitejabber asks for pictures, but since I don't have a product yet, all I can upload is my record of communications and all the time I've spent just trying to get truthful answers from Lensabl. Maybe it will lighten your day or possibly prevent you from falling for the trap that I did with Lensabl.
Hi, Albert!
We're truly sorry to hear about your experience with Lensabl, and we apologize for the significant delays and frustration you've encountered throughout this process. Your feedback is important to us, and we take it very seriously.
We understand that you have had a less than ideal experience, and we deeply regret the inconvenience and the impact this has had on you. We will use your feedback to improve our processes and prevent such issues from occurring in the future.
Please accept our sincere apologies for the disruption to your eyewear needs. We are actively addressing this situation and will ensure that it doesn't repeat in the future.
If you have any specific concerns or need further assistance, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We will do our best to resolve your situation and provide a solution that meets your needs.
Thank you for sharing your feedback, and we appreciate your patience during this time.
It's wonderful to know a website like this exists.
Hi, Nicole!
Thank you for your kind words! We're thrilled to hear that you find Lensabl to be a wonderful resource, and we appreciate your support. Providing affordability and quality is a top priority for us.
If you ever have more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and make your eyewear experience as convenient as possible. Thanks again for choosing Lensabl!
We had some issues with the correct prescription numbers. The mistake should have been discovered by comparing the doctors prescription to what was entered into the boxes on the site. The time from when the frame is received to the finished product is unacceptable.
Hi, SB
We appreciate your honest feedback and apologize for any inconvenience you've experienced with your recent order. It's important to us that we address your concerns and work to improve our service.
We regret any issues with the correct prescription and the time it has taken to complete your order. We take your feedback seriously and will use it to enhance our internal processes and communication with customers.
We're committed to delivering a better experience for you and all our customers. Your feedback helps us in this endeavor.
If you have any specific concerns or need further assistance, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We will do our best to resolve your situation and provide a solution that meets your needs.
Thank you for your patience and for choosing Lensabl. We look forward to improving our service to better serve you in the future.
12/28/2022 I ordered new bifocal lenses but you sent them with lines! I couldn't see out of them and had to go somewhere local and pay way more again for new lenses. A total waste!
Hi, Linda!
We're truly sorry to hear about your experience with the bifocal lenses you received, and we apologize for the confusion and inconvenience it has caused. Our goal is to provide clear and accurate instructions, and it appears that we fell short in your case.
We understand your frustration and regret that you had to go through the inconvenience and additional expense. Your feedback is important to us, and we will use it to improve our processes and ensure that such issues do not occur in the future.
If you have any specific concerns or need further assistance, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We will do our best to resolve your situation and provide a solution that meets your needs.
Once again, we apologize for the inconvenience and appreciate your feedback as it helps us improve our service.
Hi, Janet
I'm sorry to hear about your negative experience, and I apologize for any inconvenience or dissatisfaction you've encountered with Lensabl. We take customer feedback seriously and will use it to address and improve our service.
If you have specific concerns that you'd like to discuss or if there's anything we can do to assist you further, please feel free to reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We value your input and aim to address any issues you may have.
Thank you for sharing your feedback, and we hope to have the opportunity to make improvements that better serve our customers in the future.
All Lensabl had to do was REPLACE existing lenses that I had cracked. SAME prescription. A SIMPLE request. Couldn't do it. When I finally got my glasses back after 6 weeks and several follow-ups, they were useless - couldn't see out of them.
Hi, Jeannette!
Thank you for your feedback! We're pleased to hear that you found our website to be easy and user-friendly. Providing a convenient and efficient ordering process is important to us.
We appreciate that you chose our business based on the ease of ordering. If you ever have more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and make your eyewear experience as smooth as possible. Thanks again for your support!
Waited a month for single vision lens. The status was inaccurate stating the glasses had arrived at the lab and they were "working on them." BS, my wife just ordered glasses from Costco on Saturday and they were ready for pick up on Tuesday. Lensabl takes one month. When the glasses I had ordered arrived they were finished poorly with the coating sticking to the wrapping. Just an overall poor experience and now I know where not to go in the future. Tricked by a good looking website for a service of a lesser quality.
Hi, Brennan!
We're genuinely sorry to hear about your experience with Lensabl, and we apologize for the significant delays, inaccurate status updates, and issues with the quality of your order. Your feedback is important to us, and we take it very seriously.
We understand your frustration and regret any inconvenience this has caused. We will use your feedback to improve our processes and prevent such issues from occurring in the future.
We appreciate your patience and hope to have the opportunity to make things right for you in the future. If you have any specific concerns or need further assistance, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367.
Thank you for sharing your feedback, and we will work to improve our service to better serve our customers in the future.
I'm disappointed. I sent my prescription sunglasses to have the old lenses replaced only. What I received was a pair of sunglasses that were very crooked because the frame had also been changed out and the side piece that connects to the temple was drastically angled down on one side. The temples were not aligned and the frame was smaller than my original. I was able to manipulate the temples enough to straighten the fit on my face (for the most part), but that does not correct the smaller frame size. Also, this replacement frame (which I did not ask for) is a brighter gold and much lighter weight. It does not feel like the quality is as good as my original Ralph Lauren frame. After spending over $200, I am a bit disappointed. On the positive side, I received them within 2 weeks and the lenses seem to be as good as I had hoped. Good clarity, prescription is correct, and the tint is great.
Hi, Kimberley!
We're sorry to hear about your disappointing experience with your sunglasses and the changes made to the frame, which you did not request. We apologize for any inconvenience and frustration you've encountered.
Your feedback is valuable to us, and we will use it to improve our processes and ensure that such issues do not occur in the future. We understand that the quality and fit of your eyewear are important, and we will work to enhance our service.
If you have specific concerns or need further assistance, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We aim to address your situation and provide a solution that meets your needs.
Thank you for sharing your feedback, and we hope to have the opportunity to make things right for you in the future.
It was ok. It took longer then it projected to take and my prescription appears to be wrong on my classes because i have trouble seeing with then on
Hi, Jeffrey!
Thank you for sharing your feedback. We apologize for the delay in delivery and any prescription issues you encountered. Our team is here to assist with any concerns you may have regarding your prescription. Please don't hesitate to reach out, and we'll do our best to ensure you get the right solution. Your satisfaction is important to us, and we appreciate your business.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Joanne!
Thank you so much for choosing Lensabl! We're thrilled to hear that you had a smooth experience with the process of setting your prescription glasses into the beautiful abalone lenses. It's great to know that the end result is beautiful, and we appreciate your positive feedback. If you ever have more frames you'd like to transform into regular glasses or any other eyewear needs, feel free to reach out to us. We're here to help!