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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I ordered reading glass lenses with the same magnification that the reading glasses I buy from the drug store. The lenses I received have No magnification.
The lenses were not shaped correctly and it the frames have been bent out of shape.
Would appreciate a resolution on this.
Lensabl failed to follow instructions and later refused to correct their error. I obtained retribution through Paypal since Lensable failed to refund their charges.
All the process was easy and the product received was perfect.
I have been buying prescription eyeglasses online for years as it is such an affordable alternative to the optometrist. HOWEVER, there are many services that give inferior products. Not Lensabl! The quality WAAAY surpasses glasses usa and others. Love this service and will be back!
Connect button did not work. Send it back to Lensabl and they replaced it with NEW Working one. Thank you!
The overall experience was good. I love the way the lenses came out but my frames are bent so bad. My eye doctor did her best to reshape them but they will never be the same they are wearable but not the most ideal nor comfort.
Customer service was great! I spoke with Jayme from their
Customer Care Team, and she was prompt to respond and pleasant to work with.
The only complaint is that it took quite sometime to receive my order. I don't know if the pandemic was at fault or they were swamped, either was not relayed to me on the time frame.
I had an old pair of subscription lens Rayban sunglasses that I couldn't part with. I contacted Lensabl to verify that they could replace the lenses in my frames & were happy to find that my frames were acceptable. I received the shipping box very quickly & sent off my frames. It was a very quick turnaround and now I have my favorite sunglasses again & I am thrilled!
I have not received my glasses. I am concerned they are lost. I know some of the confusion is on my part however communication of the order has not been great
Not gonna lie, I had a horrible experience. Making and order was a breeze, but when I received the lenses they were brown instead of a brown gradient.
I contacted support and Jayme got back to me and sent me a shipping label to correct it, the lab received my glasses and went to production. But when I finally received them for the second time, the lenses were the exact same color that I sent them.
I contacted support again, this time Rudy replied. He told me that the lab can't make it into a gradient which was annoying because that's what I ordered. At this point I just gave up and accepted my loss. Then out of nowhere Jayme got back to me apologizing, she made sure to personally talk to the lab manager to get it right this time around. And they finally did.
Rudy wanted to close the case, Jayme wanted a happy customer. I'm going back because of Jayme. Thanks again!
My experience with Lensabl was awesome from beginning to end. In stead of trying to navigate the site myself I emailed support to ask about cheap lenses for my Echo Frames and if I could later trade up to more expensive lenses. I got a very clear answer of "No" almost instantly which is awesome! No beating around the bush and I got a code for 20% off my first purchase if I'd like to try out the service. Customers can handle delays and bad news as long as you communicate quickly and honestly. I'll buy all my contacts and lenses here from now on!
Pretty good with the exception of my glass case being exchanged for yours. I want my case returned. It's sturdy and protects my 409$ frames.
Professional, Great Quality, excellent prices and quick service.
Have used them twice with absolutely no complaints.
I love most of my experience. It was easy and cost effective and allowed me to use my current frames. However, the right lens is thicker than the channel it should fit in. Therefore, the frames are spread out and don't fit tight on my head. I cannot wear them if I am running or doing anything physical, which is what I intended to use these glasses for.
I have a significantly strong prescription and, as a result, optometrists charge an arm and a leg for my prescription lenses. My insurance coverage is fine for frames, but lenses are often 3 times more than the frames. I had found a great pair of frames second hand at a great price, but didn't want to eliminate and savings I might enjoy on this pair of glasses by bringing my frames to an optometrist. Lensabl was exactly the option I needed. My glasses came back perfect with a nice new case and excellent lenses. I even added an upgrade to the AR coating that wasn't part of my quote at the optometrist and the lenses came back less than half the price with Lensabl. I save about $200 just on the lenses. It took a little longer than I expected, but worth the wait, especially considering the savings!
I recently sent in frames to Lensabl. I had gotten super cute Fossil frames almost two years ago which were prescription. I then ended up having corrective eye surgery. I have been wanting to turn my Fossil frames into blue light filtering glasses so that I can still use them. I had an amazing experience with Lensabl. The website is easy to use and the entire process was seamless and efficient. I am so excited to be able to use these super cute frames again!
Lensabl did a great job on my very first pair of bi-focals. The price was affordable. The job was well done. Easy to order and I received my order quickly. Thank you all so much for my new sunglasses. I also had contacted customer service with a question and they were super quick and helpful as well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members