LensablReviews 6,507

Absolutely amazing service! Easy ordering, fast shipping and good customer service! Best new lenses I have ever had and all for a great price! I highly recommend this company. My daughter plans to use them for her next new lenses. Thank you so much!

After waiting almost a month for my glasses to arrive - and dealing with a surprising amount of small frustrations along the way - when I finally received them, the prescription was 100% wrong. Let me say that again - my prescription was 100% wrong. I can barely see out of either lens. When informed about this, Lensabl had no interest in making this right. What I requested was a refund since I haven't had glasses for over a month (I lost my only pair of prescription glasses) and simply can't wait for another month - but nor do I trust them to fix the issue! I will be spending this morning at my local Lenscrafters (where I should have gone to begin with!) starting the process from scratch. I have disputed the charge with my credit card company since Lensabl seems to have no interest taking responsibility for this terrible service but I will never again be using this company. THE WORST!

I write with regret and disappointment after receiving my glasses today. What I received was not to my satisfaction, as the lenses do not filter blue-light as requested. Mistakes can happen, but I expected more from a service that helps people with deficits in vision. Further, I was surprised that my glasses passed quality assurance given the workflow displayed on your website includes a step for "Final production and inspection." Shipment was good and gets 1 star.

The quality of these lenses far exceeded my expectations. My novelty headphone-eyeglasses were meant to be backups, but these lenses are so much better than my primary pair that these are my new go-to. I had a little problem communicating with the company--but this seems to be more detrimental for them than the customer as they prepared and shipped my glasses quickly. The product status on their site was never updated, leading to some anxiety on my part. But the customer service team was very friendly and responsive.

I have always paid a premium for the best progressive lenses and materials available when ordering lenses at my local optometrist. Up until now I have only used them to order new lenses for my various frames. I had a frame I really liked and decided to send the frames to Lensable. The results are terrific - high quality progressive lenses with great clarity throughout the progressive prescription range and at less than one half the price I was paying for similar quality locally. I will have future "face furniture" for Lensabl to work on!

I had a favorite pair of prescription glasses that the lens were an older prescrip and getting scratched and then my new dog decided to chomp on them. Luckily he didn't hurt the frames and I got replacement lens. I just received them yesterday and I love them and they were packaged so nicely and it didn't take too long to receive them back. The online info needed ahead of time was easy also. I would definitely recommend them and I would also use them again. Thank you Lensabl!

I have great looking Ray-Ban aviator sunglasses no longer produced. I wanted to get the polarized lenses replaced with prescription polarized lenses. Ray-Ban directed me to LensCrafters. While the local outlet had very cordial and helpful personnel, they were unable to offer assistance. Lensabl said that they could do the job. I took a chance and trusted them and they came through. The process was as advertised, the communication better than expected, the results exceeded my expectations. Congratulations and many thanks to Lensabl.

I purchased Lens for my son. After receiving them he couldn't wear them for any amount of time. His vision in them was distorted. Sent them back to get fixed. When received second time he had the same problem. Took them to the eye doctor to have her check them and the prescription was wrong. They were made stronger than his prescription. She questioned whether we had blue light lens which we had paid for. Also said with his prescription he needed the highest quality of lens material in order to not have distortion. I plan to contact sales person to ask for a full refund. Eye doctor is remaking lens for us.

I sent 2 pairs of glasses for new lenses. 1 regular, one 1 sunglasses. After 10 days I e-mailed Lensable and learned the lab broke sunglass frames. I had to find a source for replacement frames. To make a long story short it took several e-mails, all initiated by me, to get my lense order completed. Lensable made no efforts to iniate any contact with me to keep me informed about the status of my glasses. The positive part of my experience was Lensable paid for the replacement cost of my sunglass frame. Additionally, the quality of the replacement lenses is excellent.

There's not enough space here, so I'll just point you to the numerous emails I exchanged with support (case *******). If you can't see it, let me know and I'll forward the complete thread. In short, after a lot of convincing, Lensabl decided to redo_one_ lens of my specs and not the other. They only decided to polish the edges of the other lens. I had indicated to support that only redoing both lenses would be acceptable to me. I finally gave in and let them do just one lens.

And the result is as I expected. The new lens (right) looks significantly better that what was there before. There are no gaps and the white border is much less than what the previous lens had. Unfortunately, since Lensabl declined to redo both lenses, the left side lens still has a white border. Only the border is a little less conspicuous since it was polished, but it is clearly visible. I now have a pair of >$200 glasses that are asymmetric and have a wide white border on one lens and a much thinner border on the other. This is my third pair of glasses done at Lensabl. The next time I need lenses, I will take my chances with a different company, thank you.