LensablReviews 6,504

I'm certain they had to wait to receive the frames I ordered (ordered frames and prescription lenses together) but the only update on the order page I ever received was when it suddenly shipped after nearly 2 months, otherwise it sat at "expected to complete in 6 days". I ordered the polarized mirrored, which takes 3 weeks so I wasn't sure what was happening. Once they arrived? They are amazing, and I ordered more lenses for another pair but I wish the updates on the order page would be more detailed. I don't mind waiting if you tell me "waiting to receive frames" and "waiting for polarized mirror finish", I was getting worried they weren't being made because I was expecting 6days to change to the 3 week wait before shipping. But once it's here? They are great

I ordered my safety glasses from the stoggles website. I am forced to wear these at work for "my safety" from covid. I have to admit, I was nervous about having to send in my glasses that I purchased from one company, to another company. BUT it was such an easy process. All shipping was paid for two the facility and then back to me. The turn around time to have my safety goggles back to me was outstanding. My prescription seems perfect, and I could not be happier!

I finalized my order for replacement frames on 6/15/21. I chose to have the box mailed to me which took a week just to get to the post office. I finally got my glasses back yesterday on 7/28/21. Granted, I know it took a little longer because the glasses did not pass the final quality check. When they did come back, I was disappointed to see the bottom of the frames of the Bose Glasses were broken, like they clearly snapped a small piece is now missing. Although there is a "status bar", I don't feel like they were very transparent. They could have been proactive to let me know and offer a discount to "make it right" (as we say at my job). Lesson learned from me though. At least I got my glasses back, these guys are OKAY if you want basic lens replacement but don't sink your money into their other luxury options.

Ordering was simple, a good experience. Unfortunately, the web site promised more than it delivered. Slick graphics purported to show the development/shipping timetable for my glasses. However, on the day of the order it informed that the glasses would be shipped within 6 business days of receipt of the order, which it still said when I received the glasses ~ 12 business days after placing the order. The idea is great... people love the progress feedback... but implementation a bit lacking. You can fix it.

That said, unexpectedly (because I was believing what I read on the web site) I got the glasses yesterday and love them. The lenses seem to perfectly reflect my prescription. So thanks!

My review is based solely on my customer experience and not the actual glasses. I did order the BOSE frames that have audio capability as directed from the BOSE site to lensabl. My order was placed mid May and I finally received my lenses yesterday July 27, after constant requests for updates on my end. Initially, when I placed the order I did receive an update that stated my lenses did not meet their inspection criteria and would be redone. That was the last independent update I received from Lensabl in early June. From that point on, the order status continued to say 5 days on their website and never changed. The only time I received any updates was after emailing and calling to request more information. Unfortunately, at those times, I was told they did not pass inspection again and was given the excuse that the lenses I requested were very difficult to make. Which may in fact be the case, however, my selection was based on what was available for those specific lenses as listed on their website. Maybe something the company should consider changing if they are difficult to make. I genuinely appreciated the care for detail and making sure the product is perfect before delivery, my biggest issue was the lack of transparency and poor communication. I had ordered these as a gift so I was particularly motivated to receive them. Besides the initial order window, I was given three additional dates the lenses would be ready, and each time those dates passed and no communication or apology from the company without me initiating and requesting more information. I would wait a day or two after they told me they would be ready, receive no shipping update, check the status online which would continue to say 5 days, and then would reach out only to be told, I'm so sorry. Bottom line, be more up front with your customer. Update their order status on your website, or let them know what's going on without the customer needing to hassle you. Your product may be five stars, but my experience and the energy and time I had to waste to get the product weren't worth it for me.