Lens.comReviews 5,815

Contacts are great. What you initially see is not the final cost. Handling and shipping costs are way too high. Makes it a far less valuable deal.

My contacts were in stock and available. The quality were good and the process to order them was easy. I did find the price to be more expensive than other companies.

It took more than two weeks to receive my lenses, as they got stuck at a Fed Ex facility. Finally received my order but had to place second order which arrived before the first order

Easy to order and love the price! Rebate is the best around. Only drawback is the process for the rebate - you have to unbox all of the contacts and cut up the boxes to return them for the rebate. I can think of worse things, but it would be nice to be able to keep the contacts all nice and cozy in their boxes.

The order was simple and they estimated delivery in a week. A few days after the order, they said they didn't have mine in stock. In all it took almost a month to get my order that I was expecting in a few days.

You pay the same amount as other contact lens providers and then jump through a lot of hoops to get the rebate! Then you have to pay out money to send the rebate form and it takes a very long time to get the rebate! Almost two months and I still don't have the rebate.

Lens.com is a good service and has the best deals when you include the rebates. They have an easy order process and communicate well during the shipping. However, you have to be patient with RebateCard as it can take months after ordering to get the gift card in the mail.

Practically ALL on-line contact lens companies advertise a cheap up front price & then when you place an order they have a TON of hidden fees. It's SO annoying! Just tell me the price. At least this company is somewhat close to the real price & they didn't hold my order hostage for additional fees. On-line contact lens places are worse than used car lots if that's possible.

Easy order interface, easy reorder process. They do all the work on doctor confirmations. I like that they have options for standard and faster delivery. I get rebates which make the price even better!

Ordering from Lens.com was actually really simple. I found my exact contacts without any trouble and checkout was quick.

Shipping took a few days which was fine. Everything arrived correct and packaged well so no issues there. Prices are pretty decent too and better than what I usually pay in store.

Overall it was a smooth experience and I would order from them again.

I didn't appreciate having auto refill on my lenses as it was probably in small print. I called to cancel the order and was told just to return the lenses when I got them. That was a hassle. Then I find out they didn't refund the money, they issued me a credit on an account I wouldn't be using after the previous issues. I had to contact the company once again to get my money refunded! Huge waste of my time.

Prices are deceptive. The initial pricing shown on the web page are very low. Don't get hit with the true pricing until the very last step of payment when all the fees are added. My final price more than doubled. Will not do business with Lens.com again

Ordering was easy, the website remembered my prescription from the last order of contacts I made. Shipping was quick and on time, which can be a challenge in Puerto Rico. Great company.

I'm very happy with the communication & fast delivery with Lens.com. Also the follow up after my order was delivered was great. Glad I found this company to get my contacts, it's super convenient.

My order took longer than expected to be shipped and I called and was helped by someone who gave me the option to have it delivered overnight.

The website is very easy to use and the product comes quickly. The only thing I wish they would do is make the rebate program online. Instead of having to cut the proof of purchase out of your boxes and mail them in old school with a stamp it would be a lot better to be able to do something online.

Overnight shipping is only sent to you within a week if they have your contacts in the warehouse. If they don't have them on hand, it'll take 3 weeks to a month to receive them even though you pay extra for premium shipping. This was not a one time occurrence either.

Lens. Com is a great place to order your contacts, great prices. Over the years I made many purchases and received the rebates.

The only thing that could get better is the delivery time, because it was delayed and a little bit slow overall. But other than that, great service. Would definitely buy here again.