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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Fast shipping and great customer service! Would recommend!
The experience was not remarkable, but better than average.
Always a great experience with lens.com…great company to work with. Have been working with lens.com for several years!
Satisfied with my experience arrived on time with correct order
Once the prescription was verified it was a smooth transaction
I don't understand why I would get a free "gift" contact lens case which is not recyclable when I only order disposable day use contacts. Save the planet- put the pennies of a terrible non-gift to work elsewhere - give me the option to give to a cause or get a free case!
It's so easy and fast to re-order my contacts. Literally takes less than 5 minutes
It's very easy get the contact lenses of my daughter, and the price is awesome.
The website, as a first time user, was a little cumbersome. But overall, I will purchase from Lens.com again!
Amazing deal at an affordable price! Also, they were super quick to ship! No hassles at all, easy to order on their website and upload my prescription. Easy peasy! Will definitely be a returning customer. Thanks lens.com!
I was comparing with others companies and the best for my experience was this one
Website easy to navigate also very easy to reorder lens. Uploading renewed Rx is a cinch as well.
Price increase almost 50%. When I asked, who charges 27% tax, I was told that was for other charges... Really?
Your team contacted my doctor and had my contacts to me within a week and saved me 50 % over all competitors! Will definitely order again!
All is well! It was much easier. Last time I had to send photos of the box.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members