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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It was very difficult to change the order. After many emails, I decided to call by phone I finally they cancelled my order and made a new one.
Great customer service getting the correct contracts Shipped was a little high price.
Len.com was great, shipper not so much, didn't receive them until 11/11/24 (shipped 10/31) after being 'stuck' for a couple days in a small town in our state or it was lost somewhere else.
The process was very easy, the shipping was fast, and the contacts have the same quality as the more expensive sites.
Easy to provide prescription and quick delivery. Contacts fit well and exactly as ordered.
Fast shipping and a great price for the multifocal lenses. Other online retailers were over $100.
I have been a client of lens.com for approximately five years and have consistently found their client/customer support center to be persistently outstanding. They are easy to reach and just as easy to communicate with.
They were shipped. Don't want to review. We're received. I got them
Easy to order. Shipment came quick. No problems whatsoever
I needed my new order of contacts right away. Lens.com didn't fail. I placed my order and they arrived shortly thereafter! I appreciate the promptness of my order.
Easy to order. Quick turnaround. Order was accurate - I'll definitely buy again
Took longer than expected. Took a week and half to get
To me even when u pay xtra
Great service. Thank you very much. Very prompt and I'm happy
Received sooner than expected. I haven't used them yet, but they look exactly as described.
Your service is awesome. You corrected the problem with my cracked lens with excellent professionalism. Thank you again for your services..
Fast shipping and great customer service! Would recommend!
The experience was not remarkable, but better than average.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members