Lens.comReviews 5,594

Good experience and quick service

I was told that I would get a rebate of $220, and my receipt showed that I would pay $538.75, but when I got my Discover bill, I was charged $758.75. I would NEVER pay that much for contact lens. Also, it took much longer to receive the contact lens than it has taken when I ordered from other companies. Please have someone call me to discuss my bill at *******771. Carolyn Rutledge.

So convenient to order online. Order came in a reasonable time.

I received my lens and when paid for by the year, I received a great price plus I'm supposed to even get a rebate which I have already sent off. Hopefully the card will arrive soon

Lens crafters has been my preferred place to order my lens for over ten years and I dont plan on switching!

Due to a change in prescription, there was a delay in getting my contacts. After several phone calls and pleading for my contacts they were mailed. I had to search on Maui for a place where I could buy a week's worth of contacts to hold me over.

Delivery was delayed because the contacts needed to be ordered by an outside company causing an extra delay in receiving them. I should have been made aware of this prior to placing the order.

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Telephone staff very courteous, informative. Unfortunately, my husband threw away my paper to sumbit for rebate. Was very angry, very happy with the product and delivery states. Not sure of date of delivery, don't have the copy.?

I've been ordering from lens.com for years. Less expensive than wholesale stores, definitely less expensive than doctors office when you consider the rebate. Wish I knew about them years ago when I first started wearing contacts.

After placing my order, it got put on hold because they had to verify my order with a phone call. It seemed rather unnecessary but overall was a smooth process.

I've been ordering from Lens.com for several years now, and they are always efficient, and my contacts are delivered in a timely manner.

This is my third time reordering RGP lenses, and I am disappointed to find one lens has a dark spot that remains after cleaning.

This order was delay due to the contact lens expired. If customer service would have sent email stating that it was expired; i would not have put the order in.

The representative was excellent in helping me place the order on 2/25/26 for out of the ordinary lenses (B&L Ultra for Astigmatism and Coopervision Proclear Multifocal). However, I didn't receive them until 3/18/26. I thought a 21 day delivery was much too long.

Shipping was delayed and it took three weeks to receive my order. Other than that, ordering was easy and the lenses are great quality. I need to apply for the rebate, so hopefully, that won't be a long process. Will purchase from Lens.com again.

I ordered, then received and mailed in for my rebate. Thank you.

I had the scrip from my doctor, so I was able to upload that: I got my contacts in I think two or one weeks. Way cheaper than ordering through the doctor, and they fit and were a good scrip. The left eye has some underfit but I think it's cause I wasn't wearing them for two weeks: it's getting better now with daily wear.