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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy and uploading the prescription was also easy. I was notified that the order had processed and when it shipped. Easy peasy!
Best price for my brand of contacts! Delivered in less than 3 days! Super convenient!
It is always a simple process to order my lens through Lens.com. I uploaded my latest prescription and my delivery was timely. Thanks for making it easy!
Awaited feedback from vendor but none was received.
FedEx once again took over a week to deliver a shipment 100 miles away.
The package was wet and had a hole in it.
Replacement lens were delivered today by Fedex after they delivered the 1st order to the wrong person.
I was pleasantly surprised with my experience with Lens.com. Previously I was paying $70-80 per box of contacts and I was able to get mine now for $13.99! I am so happy and relieved that I have found this site! It helped me save so much money and delivery was earlier thank I expected.
See above...see above statement. That's all that needs to be said.
The shopping experience was good; however, the delivery experience was not ideal. The package was left by my garage door in the snow in freezing temperatures (4 degrees Fahrenheit). Unfortunately, the packing did not include any special delivery labeling indicating it contained temperature sensitive material. The package remained in freezing conditions for over 24 hours. I am hesitant to use them because I have safety and performance concerns.
Delivery was a little slower than I expected but the order was exact.
Delivery was fast, had to return a box that had the wrong prescription but easy to fix. Friendly customer service!
Smooth and easy transaction. Got exactly what I ordered. Have ordered from them before and will do it again.
No hassle, got what I ordered, saved $50, created this run on sentence.
Easy to order online will definitely order again in the future
My contacts came in a timely manner. The contacts were a good price too.
My lens came in within a few days and it fits perfect. Thank you
The process of ordering my contact lenses went very smoothly. I called in to track my order and the customer service department was very helpful. I definitely will be ordering from Lens.com again very soon.
They've got my order saved so I'm just 1 click away from getting my contacts! They're so quick, I get them in less than a week
The site has the best price for contacts and I haven't found better prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members