Lens.comReviews 5,840

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This was the most affordable contacts I could find. Uploading my prescription was simple. Delivery was quick. I'm happy with my purchase!

When I called to complain that my order for 3 pairs of RPG's was blue instead of clear. The representative tried to combine that they just looked blue and that I'd get used to them. I insisted that the rep escalate my complaint and I was passed to a manager who quickly fixed the problem and sent the right lenses

Everything was great but why is the shipping so long. Takes weeks instead of 7 days. Way too long especially in hot regions like Las Vegas.

Your rebate process is horrible. I think it is designed to discourage people from claiming their rebate. Wouldn't it be simpler to just reduce the price of the lens purchase by the rebate amount?

The order was made on Feb 4th, not in March 22nd. After February 22, it was a nightmare trying to get the order delivered, and all a got was Lens.com blaming FedEx and FedEx blaming Lens.com.
I'm not going to get into the details, check the emails if you want.
Never going to buy contact lenses with you again.

It took longer than expected to receive contacts. I also was not aware that I would be receiving a Visa in the mail like 3-4 months later versus a refund directly to the Visa card I used to purchase my contact lens which was disappointing.

Ok experience took a little while for them to come in I didn't know yall didn't stock them.
Checked status and thats when I was told they were not stocked and would ship to me A
ASAP when they arrived. Once yall got them they shipped pretty fast.
I'll order from here again

Contacts are great. What you initially see is not the final cost. Handling and shipping costs are way too high. Makes it a far less valuable deal.

My contacts were in stock and available. The quality were good and the process to order them was easy. I did find the price to be more expensive than other companies.

It took more than two weeks to receive my lenses, as they got stuck at a Fed Ex facility. Finally received my order but had to place second order which arrived before the first order

Easy to order and love the price! Rebate is the best around. Only drawback is the process for the rebate - you have to unbox all of the contacts and cut up the boxes to return them for the rebate. I can think of worse things, but it would be nice to be able to keep the contacts all nice and cozy in their boxes.

The order was simple and they estimated delivery in a week. A few days after the order, they said they didn't have mine in stock. In all it took almost a month to get my order that I was expecting in a few days.

You pay the same amount as other contact lens providers and then jump through a lot of hoops to get the rebate! Then you have to pay out money to send the rebate form and it takes a very long time to get the rebate! Almost two months and I still don't have the rebate.

Lens.com is a good service and has the best deals when you include the rebates. They have an easy order process and communicate well during the shipping. However, you have to be patient with RebateCard as it can take months after ordering to get the gift card in the mail.

Practically ALL on-line contact lens companies advertise a cheap up front price & then when you place an order they have a TON of hidden fees. It's SO annoying! Just tell me the price. At least this company is somewhat close to the real price & they didn't hold my order hostage for additional fees. On-line contact lens places are worse than used car lots if that's possible.

Easy order interface, easy reorder process. They do all the work on doctor confirmations. I like that they have options for standard and faster delivery. I get rebates which make the price even better!

Ordering from Lens.com was actually really simple. I found my exact contacts without any trouble and checkout was quick.

Shipping took a few days which was fine. Everything arrived correct and packaged well so no issues there. Prices are pretty decent too and better than what I usually pay in store.

Overall it was a smooth experience and I would order from them again.

I didn't appreciate having auto refill on my lenses as it was probably in small print. I called to cancel the order and was told just to return the lenses when I got them. That was a hassle. Then I find out they didn't refund the money, they issued me a credit on an account I wouldn't be using after the previous issues. I had to contact the company once again to get my money refunded! Huge waste of my time.