Lens.comReviews 5,658

Couldn't get past "upload your prescription" for 3 days— tried several times. Finally scanned and emailed

I got scammed when I saw a $135 rebate on 4 boxes and order 8. I only qualified for ONE rebate because I placed the order together for the total of 8. When I called support they said if I'd placed 2 orders of 4, I would've gotten 2 rebates! So when my total came up as $731, I figured I would get $270 as rebate. Also on my invoice it said "by shopping at Lens.com you saved $516.08". Not really. The rebate process of mailing in a form and cutting off the manufacture skus is antiquated and cumbersome. Never again ordering from here

The contacts were as exactly as ordered. The customer service to help with a rebate situation was a complete disappointment. Was a repeat customer and they apparently do not need those. Their rebates take 10 weeks to actually receive so how they could not take some responsibility for it being lost is unsatisfactory. With the rebate form in their possession for that much time, the lost form could certainly be on their end. Unacceptable to not work with a customer in this situation. If nothing else, offer a slight discount off our next order. That is meeting your customer half way.

I still have not received my rebate. I sent all of the required documents and then received an email saying I didn't include the proof of purchase from the boxes. I responded to the email and showed proof that the areas were cut out and sent with the documentation. I still have not heard back and it's been weeks. Very disappointed.

Product arrived promptly and was just what I ordered!

Received it in great condition! Package came in quick!

It was great it was great it was great it was great it was great it was great it was great it was great it was great it was great it was great it was great it was great

My experience was nice except I am still awaiting my rebate card.

Customer services was very helpful and courtesy when I placed my order. I received my order very fast

Ordering was easy and received in timely matter. Price was good except for having to mail in rebate. Still haven't received that.

I ordered new contacts in March. They sent me the entirely wrong ones. They received them back into their system 3/29. It took them weeks to even acknowledge they had received them back. They finally did on 4/14. I waited until 5/3 to contact them regarding where my refund was. I asked for a total refund and they said shipping and handling wasn't refundable. I shouldn't have to pay $9.95 for THEIR MISTAKE. I contacted them again 5/28 and was told the refund was requested 5/3 but still not processed.

My daughter loves these. She only uses these. Thank you!

Great experience. 1800 contacts said my rx was expired, lens.com gave me zero issues.

I WOULD FIND A DIFFERENT PROVIDER IF I WERE YOU THIS SITE IS A TOTAL SCAM ESPECIALLY THE REBATE OFFER.
AFTER MONTHS THIS IS THE EXPLANATION:
We have reached out to the Rebate Center which is located in another facility and they have confirmed your rebate is processing and moving through the necessary stages for fulfilling the rebate card to be mailed out. Each step of the process takes several weeks as the rebate requests are processed in bulk. We understand your frustration in this delay and appreciate your patience and understanding. We can assure you, you will receive the rebate card but we are unable to provide a specific mail date at this time.

Fast shipping; reasonably price, would recommend to anyone

Like most others, see their reviews, my rebate is basically fiction. Nice drawings on a web site, with no rebate sent... at this writing 6mos +. Lens.com keeps extending the processing time for the rebate. I have filed complaints with the MO Attorney General, BBB, and the FTC (not that I expect them to do anything).
I will not be using this company again.

I placed a contact lens order on 10/20/2021. Filled out my rebate form as per instructions. Never received the card. I have since moved, but gave them my new address. They now claim it was sent on 4/18/2022. Have still not received.

So easy! Will order from here again, so much better, quicker, and cheaper than 1800contacts!

THE TAXES AND FEES should be transparent. The bait & switch tactic of this website is appalling. Lens.com advertises $40 a box after rebate for the brand of contacts I order, but never shows the true price before rebate before taxes and fees, so it's dishonesty until checkout. You first have to type in your prescription info, then you can "add to cart" to see the actual price. Once you do, you're slapped with a $90 "tax offset + tax" fee on a $250 contact order. The "taxes & fees" information box explains "taxes are tax recovery charges for tax obligations where applicable and the fees are compensation for servicing your order" aka we're a greedy corporation passing along some hidden fees to you and hoping you dont notice.

I did the math. The subtotal came out to be ~$250 for 4 boxes = 62$ a box.
Then add on $90 taxes & fees + $10 shipping, you're at $343!
$343 divided by 4 = $85 per box! MORE THAN TWICE what they advertise.
And they reduced the rebate from what used to be $100 to now being $85.
$343 total - $85 rebate = $258.
Divide $258 by 4 boxes = $54.50 per box. NOT $40 a box like they advertise. And no free shipping.

And to add in an extra rude insult, they send you a free contact case with every order. I HATE wasteful plastic, and have unfortunately to use single use contacts. There's no way of removing the contact box! VERY dishonest company.

Then, when you're asked to leave a review of your order on Lens.com after placing your order, you type up your review, but oh wait, there's a glitch because you're asked to review the contacts as well and it shows there's an error even though you've filled in all the data. That opportunity to review the site only comes up in a pop up after you place the order & never again.

Great! The contacts fit well and look good!
I will order more in the future. Thanks