Lens.comReviews 5,713

Happy with lens.com the shipping was fast
Thank you

I always get a rebate when ordering but this time none were available. I'm very disappointed. That's the main reason I order from you.

You're better off ordering elsewhere. Don't plan on getting your rebate, so when you are shopping around for the best price, don't count the rebate. It's been over 7 months since I've mailed in the rebate & still no rebate. Every time I call, they tell me the same thing, "it's processing." When I ask when I can expect to get the rebate, they tell me they don't know.

I had a cart for $175 x 2 (4 boxes of contacts for left, 4 for right). The page said this is the price if you order 4 boxes, and the cart confirms this. It still shows this price after entering the address for shipping, and then it's not until the very last screen where you finally see the price somehow comes to $555 after rebate. It turns out there are $205 in fees and taxes on the order (sales tax is ~8% so <$30 of that). It very much seems like they try to hide the real price until the last minute, and even then its confusing since a $210 rebate is next to that $555. So you see it and think it's $555-$210, which about matches the $350 the cart was showing. I messed around with different brands and it seems consistent, and like they're trying to scam people.

Easy to order. Reasonable prices. Wish I could do rebate by ordering a year supply but rebate process is not reliable.

THEY ARE 6 MONTHS LATE IN PROVIDING MY LAST REBATE, AND NOW HAVE DELAYED DELIVERY SO LONG THAT I WILL HAVE NO CONTACTS ON MY INTERNATIONAL TRIP. THEN, THEY LIED TO ME WHEN TALKING TO CUSTOMER SERVICE AND THEN HUNG UP ON ME. TERRIBLE

I got 2 boxes for the price of 1 at Sam's Club, you guys are too expensive

Delivered very quickly, lenses of good quality. I will order again.

Package was sent for a 3 day priority mail and it took over 2 weeks to reach me.

Product and pricing is good. Tracking the order could improve

Six months later they have not provided a rebate. Do not buy here for a cheaper pair of contacts by factoring in the rebate. Six months later and multiple times contacting company and they still continue to rob me of the money due me.Buyer beware. Go anywhere else but here.

Been ordering my contacts from lens.com for several years. Good customer service.

Their "rebates" are a scam, intentionally designed not to work as advertised. After 6months, I still have not received my promised $35 rebate. Their site says all steps have been completed but it hasn't been mailed out yet. That's what it has said now for two months. When I contact them, they say "due to COVID we are working very hard to mail out rebate cards in a timely manner." Yeah, right. In the future, I will take my business to someone who doesn't lie to me and play stupid games.

Easy to order. Good quality. Pretty fast shipping.

I wish I would get a bit more communication on my order process. I received one email stating my order was shipped but no further info or tracking info

Sent them a confirmation for my prescription. Had my contacts in a few days. Don't get much easier than that! Thank you.