Lens.comReviews 5,713

Great service! Wonderful contacts and received Contacts in a timely manner.

Great prices on quality name brand contact lens. Easy to order online and shipping was quick. Definitely saved money. I'm a satisfied customer.

The product and shipping is great. Lens.com charges a bazaar 30$ service fee that make sthe product insanely expensive. I would purchase more products if it weren't for the fees attached to every order.

Good experience! Happy I got my lenses! Very quick and efficient.

While ordering is easy and delivery is swift, getting a rebate is impossible through Lens.com. You receive the form, fill it out and put it in the mail. Somehow in December Lens.com managed to upset enough people that didn't get a rebate that it was reported to the BBB ( Better Business Bureau). I was one of those folks. While customer service is polite and keeps apologizing, there is nothing offered to find a solution to something that may be their problem. They just blame USPS. Yes, it could have been lost in the mail but it seems suspicious that USPS would have lost so many rebate forms that a run of complaints were filed with the BBB. You won't save any money ordering lenses through Lens.com so look for another site or just order them through your optometrist. At least I have always gotten my rebate when I bought them through my optometrist.

Ordered the lenses back on January 27, urged that they came in a maximum of 10 days, because then flew out of the city where I ordered. In the end, Fedex said after a week to pay another 150 dollars for the fact that the company did not specify the recipient's data. I had to abandon the purchase, because I had to wait another 5 days for customs clearance even after payment. Support responded for weeks, sometimes not answering at all. Then they said that when the order will come back to them, they will return the entire amount to me, after a month I was again written that they are waiting for the parcel back, after another month the same situation, I decided to ask the fedex what is it, it turns out that the parcel is just lying at the customs in Peru and waiting for its elimination if no one will take it and no one turned to them with the return, and I myself can not do it anymore. Since then the support has stopped responding

Quick easy for reordering and getting same products

I ordered my lenses back on March 19th. 3 days later I get a email stating that they need to get my contacts from the supplier and that they should ship on 3/27-3/29 amd that I should receive thwn by 3/31. That is fine and understandable April comes along and I still don't have my lenses or any update to my order. I finally contact then on 4/11, a full 3 weeks after I placed my order asking for an update on my order and all I get back is that they were supposed to be in stock and shipped out on 4/5 (what happened to the 3/27 ship date? So apparently it was delayed another week and they don't even bother to inform me about that)but they haven't received them yet. That's it?! How about another updated time frame or an option to get a similar product from another brand?! Nothing. I finally get a another email on the 4/14 and apparently I am expected to receive my lenses on 4/27-4/29. A WHOLE 5 WEEKS AFTER ORDERING THEM! That is unacceptable and that's if I even receive them then and they don't get delayed for a 3rd( or 4th) time. I am not impressed with this company or their people and I will never order my lenses them them again.

Great people ans very nice love My contact lenses!

Very good highly recommend …………………………………………………………….

The quality of the lenses were great and the delivery was fast.

The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after six months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!

You have the best customer service people, they went above and beyond to get me what i needed

I loved how cheap the contact boxes were, and the shipping price was fair, I just didn't like the surprise of the taxes and fees being close to $20-30 in addition to shipping costs and the cost of the lenses