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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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My experience was seamless. I will order again. Thank you for contacting my doctor to confirm the RX
Much better than ordering thru the doctor's office. I have been ordering for at least 20 years.
I received my order but when I took the contacts out of the shipping package….the contact box had been opened and a contact was missing! This must be why they are cheaper than the other companies! I called to try and resolve but could never get anyone to answer the call. Probably will not be repeating my purchase here.
My son had the one contact! The contacts were received the very next day! He was so thankful and so was I! Thank you very much!
I only ordered 1 box. You all processed another order of 2 boxes.
Easy process and fast shipping. Exceeded my expectations.
Lense were out of stock. Told delivery could take up to two weeks but they arrived in less than a week.
Rep was helpful, informative and product was received in a timely manner.
No communication or status of order. I was going to call after 6 days of order placement, however they showed up the same day.
You will get your contacts fast and the prices are great!
I have ordered from them the last 8 years.
Never have any issues ordering my contacts from Lens.com! Prices are competitive and shipping is fast.
Very easy. Pretty cheap. Reminders are helpful when to order.
Always easy. Cheapest option btwn websites and in store with insurance.
The company did well in taking my order and getting it shipped and getting it to me as fast as possible and it was a correct order
Prompt and fast. Got my contacts in the mail in time and not damaged
Great pricing. Fast shipping. Responsive customer service.
Prompt delivery and follow up. Outstanding Customer Service!
I liked, my order was fast and my contacts lens is right. Thank you 😊
They are pricey, biggest turn off with them is the price point. However, I have had good luck with purchasing and shipping with this company.
Easy and user friendly. I do think the contacts i use are getting pricey however. I am trying to keep from buying more than 1 box a month because of the price.
Wrong lenses were shipped. Easy to work with on replacement
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members