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Lendgo Reviews Summary
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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You promised to deliver lenders rates after completing the online form!
Good customer service means meeting your customers' needs in a timely, efficient, and pleasant way.
In retail, that could mean remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.
The best retail systems have customer management features and reporting that provide you with insights that you can incorporate into your sales, marketing, and customer service efforts.
While there are many things that can affect the in-store experience (e.g. Products, prices, store environment, etc.) customer service is always going to be one of the top factors that impact how shoppers perceive your brand.
And here's the good news: when it comes to customer service, you're in the driver's seat.
You may not be able to influence the weather or control your competitors, but the level of service you provide is completely within your control. That's why you should always be cooking up ways to wow your shoppers.
Now, I understand that this advice can be vague. (What exactly do I mean by "improving the customer service"?). So, to help your concertize the concept, I've put together a handful of real-life examples and action steps for taking your retail customer service to the next level.
Im a business lady i can make money from small business out of it
My experience has been much different than a text message to a friend oh, I'm just answering questions is pressing boxes
Slow but good things come to you soon as you are interested, pleased, and strong willing in getting the big picture
Didn't do what you said you were going to do. Give me a rate.
Seems to good to be true very convenient & self-explanatory.
Fast and not intrusive so far (no immediate pestering calls).
This looks like a scam to get loans from other financial institutions.
A buddy was telling me about his girlfriend use this app and it did hurt really good so that's what I was trying to do you want me to see if you do me any good so I hope it does I'll rate you guys at 4 star as recommended
Ok, it's been impressive, hopefully, it will come out positive..
There should be one more question about manufactured homes or stick built. Rocket, who had my last three homes does not loan against manufactured
Only want written e-mail information. I will call u
I found that what you have said interesting, and I am interested to become a new lender.
This is click bait so you give my info out to every mortgage company out there
I would have liked to have the option of just been notified by email only.
Way to shuffle me off to 3 other huge call centers after my application
All I want is to see the rates. I don't want to get bugged by phone calls.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members