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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Lee and Laura were very quick to help with information and extremely courteous as well. Legalzoom is always a pleasure with me getting help for any and all business needs.
Fast, easy, efficient. Thank you for the help of making a very complicated process painless.
Ms. Dunlap:
Very inviting and professional. I can have her to come and work for the foundation.
I like how things went with out any issues soon got me right
Ben was super knowledgeable and made it easy to answer the questions.
I appreciated the complete and clear guidance and system simplicity to finalize my documents. Customer service is very good and responsive with minimal automation.
I call for information and all of my questions were answered. They did not try to sell me anything just answered my questions!
Michael provided me with professionalism and outstanding customer service. He made my process through LeagalZoom very easy and walked me through every step! I highly recommend LegalZoom.
It was my first time hiring someone to help me start my first LLC. Legal zoom made it so easy.
This is so exciting, thank you for allowing us to be a part of your journey and for sharing your experience.
Kailea was so helpful with setting up my LLC. I can't thank her enough. I'm blessed to have had her help me through my process. This was my first encounter seeking LegalZoom and my expectations were exceeded.
We want to thank you for taking the time to share your experience. We wish you the best with LLC.
They overcharge you for what you can do yourself. They dont tell you how to do this yourself and overcharge for their services that they wont even provide. Look out for extra charges. Website is
Agent very knowledgeable of my needs. Also provide me important information for my benefit dissolving my LLC.
We are pleased that we could be there for you and thank you for sharing, Roger.
Online forms were very simple and straightforward. The call to upsell me in the middle was informative but not pushy. Was able to complete my LLC application in less than an hour. Will use their services again I am sure!
We're happy to hear about your experience, Rebecca. Thank you for sharing.
I was not really thinking to use Legal Zoom for set up my S-Corp... but I called and got Caleb Hendricks on the phone. He was so helpful and knowledgable that it was a breeze! He talked me through each step and boom. I was done. Many thanks to Caleb and team for a job well done :)
We know Caleb will appreciate this amazing feedback just as much as we do. Thank you for taking the time to share, John.
The software was easy to use and the LZ representative was awesome
We love hearing this, Andrew. Thank you for sharing.
Everyone at Legal Zoom is so friendly and ready to help with any and all of your questions. If you are looking to start your own business I would recommend them all my friends and family.
We are grateful for your kind words and appreciate your feedback, Dee. We wish you the best with your small business.
If I could I would leave an extra star! I so appreciated being able to have my questions answered with a representative who did not add any pressure to the conversation whatsoever. As a result, I did use the service to establish my LLC and I recommend to anyone who needs the kind of products and services LegalZoom offers to work with them as well. I'm looking forward to using more of their products as I scale my business.
Your feedback has truly made my day! Your positive feedback motivates us to keep doing our best, thank you, Georgina.
Best service and very courteous that I have had. I would definitely recommend their services.
Thank you so much, Eric, this means a lot!
Legal zoom called me before I even had time to finish my LLC paperwork and I had a great rep walk me through and verifiy everything I was doing was correct. Couldn't ask for a better experience!
We are happy we could be there for you. Thanks for sharing, Jake.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We look forward to sharing this incredible feedback with Michael and the team. Thanks for sharing, Aureliano!