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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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We were in need of a trust quickly and decided to check out other options instead of the traditional trust attorneys. Talked to a few but LegalZoom pooped to the top for us and our needs. They can perform all required items and 1/3 the cost 5 times faster.
Thanks LegalZoom Team
Scott from CA
Michael and LegalZoom are professional, very helpful, and care about the customer/ business relationship, very pleasant experience.
We love hearing feedback like this. Thank you, Jaycob, for sharing your feedback.
The rep (a lady) I spoke to was super!. She was very patient and absolutely professional. At the end of my encounter with her, I was one hell of a happy camper
This makes us so happy to hear, Sam. Thank you for sharing.
Everything worked out great fast and easy and they take care of everything, highly recommend.
We appreciate you, Demarcus, for sharing your experience.
I had an exceptional experience with LegalZoom's customer service representative. From the moment I reached out with my inquiries, they demonstrated an impressive level of knowledge and professionalism. They patiently listened to my concerns, provided clear explanations, and guided me through the entire process with ease.
What stood out the most was their dedication to ensuring I fully understood each step and that all my questions were thoroughly addressed. Their friendly demeanor and willingness to go the extra mile made me feel valued as a customer.
Thanks to their expert assistance, I was able to navigate complex legal matters seamlessly. This representative truly embodies the essence of outstanding customer service, and I wholeheartedly recommend LegalZoom to anyone seeking reliable and knowledgeable support for their legal needs.
This is incredible feedback, Alcina! We appreciate you so so much for taking the time to share your experience with us.
I received a call shortly after purchasing my LLC to receive help with filling out additional info. Matthew did an excellent job of walking me through the questions I had.
We look forward to sharing this awesome feedback with Matthew and the team. Thank you for sharing, Joseph.
Representative was very knowledgeable and friendly he was patient and polite. I ask many question and he didn't mind taking his time to explain.
We appreciate you for sharing, Lay!
This experience has been nothing short of incredible. One of the easiest things I've ever done for my business. And I love the fact that I can add on things as my business grows. I would recommend to anyone ready to take that leap!
Thank you, Esther, for allowing us to be a part of your journey, and for taking the time to provide your experience.
Agent was personable, professional and knowledgeable!
Thank you so much, Michael.
If you are just starting out your business, Legal Zoom is the place to go as they have someone that can assist you every step of the way. They have people with expertise in all aspects of getting an LLC up and running while you learn the ropes on your own. Investing in LZ to get the ball running for your business is worth it 24/7.
Your success is our success, Sean, and it mean a lot to us that you recognize our efforts. Thank you!
When given the wrong information, Peter was able to give accurate information pertaining to establishing a DBA. Within moments, Peter took care of all my documents for me. Thank you
We know Peter will appreciate this wonderful feedback just as much as we do. Thank you, Debbie for sharing.
Very pleasant and knowledgeable! I'm new to this entire process, and he made me feel like I've done it before :)
Thank you for placing your trust in us, and for sharing, Cory.
Agent was very knowledgeable. I am not sure of my capabilities to do this online
Thank you for your feedback, Susan.
Very quick and friendly. She answered all of my questions. Guided me through the necessary steps. I will definitely be using legal zoom again.
We love hearing this, Dakota! Thank you for sharing.
The agent helped me save money, educated me, and helped to accelerate the process of me forming my LLC.
Could not be happier with my experience!
Thank you for sharing, Julian, and we wish you the best with your LLC.
Very detailed questions and extremely helpful. Individual was professional and polite.
Thank you, Gerald!
Laura was very professional, personable and efficient. She went well beyond what was expected. I will use Legal Zoom again to process my clients' legal documents.
This is what we love to hear, Debra, and thank you for recognizing Laura's efforts.
Extremely user friendly with follow up call to assist further with needed documentation.
Representative was very helpful, courteous and understood my need.
Thank you, Rita, for sharing!
Awesome delightful. It's super helpful to have Kim remind me of what's next. Best way to stay in line with all the ins and outs. Thank you.
Thank you for recognizing Kim's efforts and for your positive feedback, Kyle.
Ben has the best customer service I've heard in a long time. He is lovely, pleasant, let me finish talking, never sounded condescending about my lack of knowledge on the subject, and he was educational, to boot!
Thank you for taking the time to let us know that Ben's work has been helpful to you. We appreciate your feedback, Nicole.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear this, Scott! Thank you so much for sharing.