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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Christian at ext. 5980 was extremely patient and walked me through the entire process, I'm not computer savvy at all but he was able to help me, I will definitely recommend Legalzoom and Christian.
Registering for my first LLC on line. Easy, informative website, with many options and valuable content. Super helpful and prompt follow up immediately after completing the application.
Thank you for allowing us to be a part of your journey, and for sharing your experience with us, Simon. We wish you the best with your LLC.
Frank was thorough, answered every question, and fast with his responses. And, he did not "hard sell" any products, which is appropriate given that he cannot give legal advice.
Wonderful feedback, David, we appreciate you for sharing.
LegalZoom walked me step by step, lots of hand holding until the application for Dissolution was completed.
A++++ all around!
We love an A++++ rating, thank you so much for sharing, Martin.
I'm super excited to go ahead and commence the process for my LLC this week. Thanks Legal Zoom. Mija explained so clearly for my understanding..
This is definitely exciting, we appreciate you for sharing, and we wish you the best with your LLC, Zzhawadi.
Answered all of my questions with experience. It wasnt a question that couldn't be answered. Mj was very polite and respectful. I would definitely like to speak with mj again.i can't wait to finish my product with legal zoom so I can continue the good courtesy that I received and would recommend this services to everyone.
We love this feedback and we appreciate you for taking the time to share it, Curtis.
Vanessa was very friendly and helpful! I would recommend legal zoom just based off our conversation.
Thank you for sharing your feedback, Michele.
I am unsure the direction I need to go in to have something registered or trademarked. Charease was friendly, helpful, and knowledgeable. Thank you!
We're pleased to hear your feedback, Blanche!
It was direct information it was helpful and I would recommend them to any and everything's
Although I am still at the beginning stage of this business, set up, Legal zoom has made it an easy experience. Their customer service personal are very knowledgeable and patient. I strongly recommend this service for those who are looking to start a business and which not to be giving the round around.
We're happy to hear about your experience thus far, Mirielle.
The employees are very professional and helpful. All questions are answered and they're very patient in making sure you're satisfied
Thank you, Victor, this means a lot!
As a medical professional you do not receive any training on how to start or run a business. Sarah was so incredibly helpful, answered all of my questions, and literally spent 60 minutes patiently walking me through everything. If I could give 10 stars I would, absolutely amazing customer service. I am so beyond pleased with my experience, she took my fears and turned them into excitement. Best purchase I have ever made, she should be in charge of training all of your staff. Great job!
Legal Zoom has handled my business needs since 2016 and have been there to help me grow. Today I spoke to Cynthia, she was very knowledgeable and personable. I felt like I was talking to someone I have been working with for years. Great doing business with Cynthia and she made Legal Zoom look even better.
We're delighted to hear about your experience, Kenda!
Rep was very knowledgeable and kind. Made my experience a breeze.
Thank you, Donald!
Neil is straight forward and keeps it simple. No overcomplicating anything. Thank you sir. I would recommend your services to fellow colleagues as I was referred by another.
This is good feedback, Clid, and we appreciate you for sharing.
Matthew was so helpful and patient, he kindly waited for me to fill outthe rest of my information I had missed on my application for a.new LLC. He made sure all my questions were answered and assured me I can call back anytime to get help if it was needed which I appreciated.
Congrats on taking the steps into being your own boss. We appreciate you for sharing your feedback, Lisa.
I was really dreading setting up an LLC for various reasons, but was lucky enough to have Sidney helping me as he could NOT have been any more helpful, patient, polite or kind. I kept thinking how grateful I was for Sidney's assistance or how lucky Legal Zoom is for having an employee as stellar as Sidney. Due to my experience today I would not hesitate to refer others to Legal Zoom. Thank you
We love this feedback and we know Sidney will too. Thank you for sharing, Colette!
I was connected quickly to a representative who described the different packages to complete a Last Will and Testament, Power of Attorney and Living Will. Explanation was efficient and helpful. Great to have an attorney to answer questions.
We appreciate you for sharing, Karen!
Very expedient and comprehensive with follow up and many different choices of service
Thank you so much for sharing your experience, Andrew.
Legal Zoom made my life easier by helping uprise and how to start up my uprising business.
We're happy we could be there for you. Thank you for sharing, Phyllis.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We know Christian will appreciate this wonderful feedback just as much as we do, Amelia. Thank you for sharing.