LegalZoomReviews 1,786

We had use legal zoom 1 year. We missed the notice about auto renewal. But when we got the notice that it had renewed, we called right away to cancel the annual service. The woman said she WOULD credit the 199 dollars, but we never received it, and when we called a month or so later, they said oh, too bad it renewed. We won't credit you the 199. This is a total rip-off as they get paid for no service
The fellow we spoke with chose not to understand the situation and just kept responding the same pat answer. Beware

I purchased a DBA for $159 for Legalzoom. After 4 months of failing to complete the job (with issues from their side!), I asked for a refund & they told me I had passed the 60 day window. I completed the DBA paperwork on my own in 3 hours. They are APSOLUTE THEIVES. This process has costed me upwards of 8 hours in addition to the $159. Horrible business.

It's a Scam. Use an accountant to start your business instead. LegalZoom will charge you $299.00 per year for "Register Agent" fee and they will renew this every year so you will have to pay them every year of $299.00. In order to cancel this payment, you will have to call your state to change the "Register Agent" of your business and then call LegalZoom to cancel their service. If you use your accountant and register your own name as "Register Agent", you do not pay a dime every year as "Register Agent" for your business. It's a Scam. After they charged you the $299.00 as renewal one year after, they do not give you a refund after. You will have to call them and cancel this service BEFORE they charge you.

I hired LZ to do my taxes for my new business. I paid for the annual subscription. During the process of completing my '22 taxes, my tax expert left the company. It took several weeks before I was notified and my account was reassigned. During the process, after not hearing back from them, even after sending emails, my current subscription expired. Finally was reassigned to a new expert and got the ball rolling again only to be told he wouldn't be able to submit my taxes now because I no longer had an active subscription. After escalating up to a regional manager, it was decided that I ultimately would need to renew my subscription for another year just to have last years taxes submitted. To say I'm pissed is an understatement. I paid for a service that wasn't completed only to have to repay for a service for a "new" year just to get the previous year taxes filed. I'm struggling to understand why it's my fault when the tax expert left and I was essentially left with no responses on my emails. When I did get a response it was usually weeks later. I wouldn't recommend their tax service due to their business policies.

What a scam. Legal service hustlers. No lawyers -just paper pushers - reading a script and selling unnecessary service or charging hundreds to file papers you can for free on any state web site.
They refused and delayed canceling my agent's subscription. They charged $499 to dissolve a corporation. I cancelled it. I called DE state and did it for $110 myself. Now they refused to refund my agent's fee of $299 as promised. What a scam. I cancelled before renewal and got resistance. What ever state or agency you are dealing with call them directly and do it yourself. The refund policy states 30 days.

I just had the worst experience with them. They have zero customer care... After only using the service once 6 months ago, they rejected my request of cancelling the auto-renewal because I didn't file within 30 days in advance, which was NOT clearly specified when I signed up to it. All attendees showed zero interest in providing a solution and simply ignored the fact that the service has not being used for awhile.

I feel companies that fail to provide the basic of customer care do not deserve their customer, and also this clearly reflects on their overall service level and how different departments will treat their customers.

I have been working with LegalZoom for the past 6+ years for professional and personal assistance. I have always had a positive experience and will continue to use their services going forward.

I was helped by Jason today and honestly am glad I got him he was amazing help answered all the questions he could and the questions he couldn't answer he knew exactly where to guide me to find the answers he also was just very warm and comforting all of his help and information was invaluable I would strongly recommend him to any of my friends looking to start a business. (P.s it also helps that he connects on a personal level kind of guy you can sit back and relax with just sipping beer)