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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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First time using the company and spoke with Bianca, she was very professional and helpful
I have registered 3 businesses successfully in the past and on my 4th business, I thought I would try legalzoom. It has been the worst experience ever. Currently I am held hostage, it has been over 2 months and they have failed in submitting my paperwork 3 times. Every time they fail and supposedly try again, you have to wait 7-9 business days. The weeks go by and by then the automated call comes in saying they submitted your paperwork again. I have called at least 8 times trying to find out whats going on. I record all my calls. Every time they assure me that they did things right this time and then again today I get an automated call saying they've submitted my paperwork. The girl today tells me, that they made a mistake sending a batch paperwork electronically. It has gotten so bad, I am driving down to the secretary of state's office right now in Maryland to confirm they got it. If they do not have it, I dunno what I'm going to do. All I know for sure right now is that I will never use legalzoom again.
Hi Chris, I would like to extend my sincerest apology in regards to your less than pleasant experience with LegalZoom & we want to try our best to make things right. Your account will be reviewed to determine exactly what happened & we will contact you with a resolution expeditiously. Please feel free to also contact our social media manager directly via [email protected].
1st order went off without a hitch. Made an error on my initial submission and had to file amendment. That experience almost made me ask for a refund. No responses, incomplete responses, failure to follow-up, etc. There is definitely room for improvement... but overall, I'm not unhappy just disappointed.
Hi Craig, I am very sorry to hear you had a disappointing experience. We try our best to make sure every customer is happy & it seems we fell short of that goal in your situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other Customers in the future. Please feel free to contact us via [email protected].
I revised my Power of Attorney 3 times without any problems. I did call and speak with customer service people twice and they were very good at resolving issues I brought up. This isn't the first time I've used legalzoom and won't be the last! I was also introduced to the Legal Advantage Plan and have used that twice. I highly recommend LegalZoom...
Thank you Robert. We are so happy to provide you with quality service.
I waited over 45 minutes with a simple question on hold and no one answered. Understaffed and advisers are totally unqualified. Your taking a real big risk if you use Legal Zoom to set up you company. Buyer beware!
Hi Brent, I am sorry you did not have the best experience & we would like an opportunity to change that. If there is anything we can do to regain your customer satisfaction, please feel free to reach out to us via [email protected].
Ms. Penn was to the point and her evaluation of the situation was as professional as one could hope for me to make my business decision.
Thank You Ms. Penn.
John P Murphy
Thank you John, glad we were able to help!
Once they get the money they don't care about you! I ordered my express golden package at August which it said CLEARLY on their website that the package comes with a CD of 40 legal forms. But I never got it. So I called the customer services right after I got my package while waiting for maybe like 40 minutes on the phone I finally talked to an useless customer services representative and he told me they stopped the CD service back to April and now all the legal from are accessible on their website. If so why would they change the information on their website at the first place and make the costumer think the package still include the CD! Anyway, I do have the access to the legal forms at August. However the worst experience is that today I tried to get the legal forms from the website and it shows that I have to pay monthly fee to get them. SO WHY THE HELL NO ONE HAVE TOLD ME AT THE FIRST TIME I CALLED THAT I HAVE TO PAY FOR THE LEGAL FORMS AND WHY AT AUGUST I CAN GET FREE ACCESS TO THE LEGAL FROMS! So I called the costumer services again TODAY while waiting for other 50 minute until a representative talk to me and the only answer i got is sorry you have to pay for the legal forms from this point! NOW I FEEL Legalzoom JUST FRAUD ME. Once they got your money they can change your services without notifying you of any changes!
Hi Tingna, I could not be more apologetic about your experience & I would like to help in making things right. I will review your order & follow up with you directly. Please feel free to also contact me at any time via [email protected].
Thank you, glad we could help!
If you have any reservations about using LegalZoom... drop them. You will love it. Totally easy, and the service is perfect!
Thank you. We truly appreciate your kind words & confidence in us!
As A Notary Public I can not give legal advice nor create forms for people. I recommend LegalZoom Often and people come back thanking me.
We thank you as well Doug. Thanks so much for your recommendations!
My wife and I used LegalZoom to create our will. We turned to LegalZoom not because we wanted to save money, but because we regarded future disposal of our estate to be pretty straightforward. We also wanted to be stakeholders in the process instead of putting it entirely in the hands of someone else. The process couldn't have been easier and we accomplished precisely what we needed. I would highly recommend LegalZoom.
Hi Jim, glad we were able to help you accomplish your goals. Please do not hesitate to come back if you need anything else!
We got our wills, power of attorney and living wills from Legal Zoom and it was easy to do and a lot cheeper than going to an attorney we are glad we did it.
So glad we could help make things easier for you Kathy!
The personal at legal zoom is very patient and caring when handling their business. They make sure you understand what going on in your port folio. They are a great team.
Thank you Charles. We appreciate you & your business!
I am very pleased that I have selected LegalZoom. The Estate Planning bundle contains all the essential but critical documents that will put my mind in peace for good. The documents are shipped via special carriers to you and a beautifully designed binder and dividers come with the documents. In addition, clear instructions are attached to each of the documents, guiding you step by step for you to finalize the documents with signatures. All of the services are charged at a very reasonable price.
Thank you. We appreciate your kind words & value you as our customer!
LegalZoom provides an excellent service with many resources. A quick and reliable service.
Hi Chris, thanks for the kind words!
After finding Legal Zoom online, I learned that it was recommended to file a copywrite for my art work... I learned I didn't need to choose any other protection that would cover art work. I learned it was very easy to cover what I wanted to protect. Thank you for making it all possible...
Thank you Suzanne & Congrats on your copyright!
I had a great experience with LegalZoom, everyone I had contact with was very polite and very helpful.
Hi David, glad we provided you with quality service!
The step by step task was easy to follow and put me at ease creating the necessary documents.
Hi Dori, glad we could help!
The help and assistance provided by the staff at LegalZoom has been wonderful.
Thanks for the kind words Sharon, we appreciate you!
Overall I have had a great experience with Legal Zoom, everyone appear to be very kind and customer friendly.
Thank you Richard, we appreciate the kind words!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing Damien. Glad to hear you were provided with quality service!