LegalZoomReviews 1,786

I called in a panic (bet that's not the first time you've heard that) and by chance got Jordan on the phone... he was calming, educated and patient to try to educate me (this legal stuff is hard to understand) and he was enormously helpful and even caring to make sure I got what I needed.

I even have a follow up call today with him for more legal issues I am responsible for and he is going to help me understand and get through them with ease.

HE was amazing.
What I can use... is from the company itself... more and more of a discount with the services. Because this is the business I am in understanding the costs while trying to start a company is a huge financial drain. Though there were incentives Jordan was able to identify, I wish legal zoom could be a little more helpful with costs for small (and I mean really small starting out) companies.

Some discounts are not easy to find though there are partnerships so if you feel like giving him a gold star and me some extra discount it would be a dream come true.

Thank you so much and please make sure to let him know he rocks.

All they want is your money with nothing to give in return. How can a company that is involved with legal consultation, do illegal business conduct?! They promise you something, give you misleading information, and NEVER take accountability of their mistakes. They canceled one of my services without asking OR REFUNDING ME and got me in trouble. They promised me services and then changed the details after they go my money.
DO NOT DO BUSINESS WITH THEM

I needed too do a will for my son who is special needs. Carrie the specialist online from legal zoom was so helpful and so friendly. She was so understanding to my needs. She explained every question too me in elementary terms so I could make sure I got what I needed written down right. I feel so good knowing my son will be with the right people if I should go first. Carrie deserves a gold star for sure. I will call on her for help in the near future. Legal zoom is an awesome real will making sight.

I am not having a very good experience with Legalzoom. They frequently do not follow through, emails are not returned and it is taking over two months just to finalize one LLC. The tax consultant was not very well informed and actually told me that I would not need to give vendors 1099-misc., when in fact I did have to do so. I made the mistake of ordering two LLC's in November 2015 and it is now the last half of February 2016 and neither are complete. I will have to call them once again tomorrow.

I am so upset right now, at the end of everything on my receipt it stated I would get charged in monthly installments. I had no idea that there were extra annual fees costing me well over $600 and that this would be charged automatically to my card within the first month of purchasing my LLC. I am devastated because it is not something I budgeted for. I am a brand new business trying to do what's right and I feel so taken advantage of. Not to mention I waited for customer care for over an hour and half.

Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. And Courtney Buhr has done just that with style, grace and professionalism.

She was simply breath-taking from her ability in answering our questions to providing us with EXCELLENT customer service. In this fast-pace era of getting things done yesterday and the need to have things done in an expeditious manner.

Courtney has hit a HOMERUN for us. Her product knowledge, attention to detail, her ability in making our EXPERIENCE a WONDERFUL CUSTOMER EXPERIENCE has sedated us, in what was to be considered overwhelming, has turned out to be simply REFRESHING.

Thank you Courtney from all of us here at SEIMITSU CONSULTING, LLC for a job well done!

I was deceived from the first conversation I had with the telephone representative.
All they care about is getting you to buy every add on package and getting your cash in hand.

The operator downright lied to me, I had multiple issues with my order.

The expedited service they offer was not what was promised, They basically fill out the application online, same as anyone else can do for free. I was told that they would hand carry the documents for 48hr service.

I was also promised that I would not have to list my personal address if I paid extra any applied with Legal Zoom as a registered agent. To my surprise they listed all my personal information in the incorporation papers. Only then did they realize that the state I incorporated in needs a physical address for the company. If I would have been told that I would not have used the registered agent service and I would have filed the paperwork under a paid mail service. But now its too late.

When I referred to a Tier 2 VIP customer service rep named William, he was downright arrogant and evasive. I don't know how they hire people who don't know how to talk to customers and tell them that they should fix the errors that legal zoom caused.

The follow up with customer service was promised in 5 business days, it took almost three weeks. I was told SORRY we can't except any blame for this issues.

You can do a lot better for the money, I feel as if i was swindled by a con artist.