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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Very knowledgable. My simple questions were answere in concise understanable english. Short and to the point excellent. Job by that you8ng men. Make
I must say I had a great conversation with Asia, who explained everything to me, making me feel comfortable while I felt in an uncomfortable position. After her explanation and clarity, I feel confident going forward.
We know Asia will appreciate this feedback just as much as we do. We appreciate you for sharing, Karen!
Very knowledgeable very friendly would definitely recommend this company for safe secure and fast service
This has made our day, William! Thanks for sharing.
I called Legal zoom regarding a past do account and and not only was I brought up to current on my account but also gave me a discount. Excellent service!
We're glad we could be there for you, Jonathan!
The agent I was talking with knew what I was requesting. I barely gave him any information and he knew the correct answer.
Thank you so much for sharing, Jonathan!
Legal Zoom, Exceptional Customer Service. The online steps made everything come together smoothly. While I as online working on the step by step questions; I received a courtesy call from my assigned Legal Zoom agent Eric Buschbacher as we continued the process together.
Thank you for allowing us to be there for you, Timothy, and for sharing!
I originally signed up with another company, but the customer service /chat was not knowledgeable. When I went to Legal Zoom, the customer service associates were knowledgeable and stayed in the conversation with me while I signed up and started the legal process. Also, Legal Zoom gives me access to an actual attorney, which you need when filing legal paperwork.
Thank you for allowing us to be there for you, Jamica, and for sharing your experience.
Just awesome! My agent was very knowledgeable about products/services and very very helpful to the end! Very persistent and accommodating with entire situation from start to finish! Thank you again!
This makes us so happy to hear, Malcolm! Thank you for sharing.
He was very polite and was very helpful with my questions, and was knowledgeable and mad it easy to understand him
Thank you so much, Julian, for sharing.
This has been the most amazing, fast hassle-free experience I've ever received. Very knowledgeable understanding and caring customer service mixed with a superb high end product.
We love to hear this, Terry! Thank you for your feedback.
The process was easy. Customer service was very helpful. I'd recommend this service.
This is wonderful to hear, Scott! Thank you.
Christina is super knowledgeable. She answered questions that I didn't even know to ask
This is stellar feedback, Skylar! We appreciate you for sharing your experience with Christina.
I love that they called me a few minutes after applying for my LLC and assisted me with my email mix up. Thanks so much, will definitely recommend Legal Zoom
We're happy we could be there for you, Jamilla! We wish you nothing but the best in your business ventures.
I set up my LLC for my business, it was easy and efficient. The Representatives are knowledgeable and helpful.
Thank you so much, Cheri, for sharing!
Thank you so much for sharing, Ace!
Still do not have my LLC because the messed up the paperwork. Did an investigation and blamed me for the mess up... over these people... DO YOUR LLC YOURSELF
Hi, Donnie! Thank you for providing us with your feedback. We're sorry to acknowledge that you are unsatisfied with your experience thus far. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.
Ashley was not only very professional during our service call but she has a very great attitude.
We're please to hear this, Clinton! Thank you for sharing.
Brittany was EXCELLENT. I needed a curated service that was not listed on the site. I called in and got Brittany. She explained what I needed and waited for me to get through the purchase successfully.
This is awesome, Letrece! Thank you for taking the time to share.
I have been using LegalZoom services for a variety of products for quite some time. Their agents are knowledgeable, courteous, professional and patient. They always get the job done. I recommend them without reservation.
We're glad we can continue to come through for you, Victor! Thank you for sharing.
Excellent knowledge of the product and process, very professional and helpful.
We appreciate the love, Micahe!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you for sharing, Stanley!