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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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One of the best meeting every friendly very understanding and and made he made sure we understood the process Paul was amazing
The Legal Zoom team made this process super easy and efficient walking me through everything I needed for my business and trademarks.
We pride ourselves on being a one stop shop and we appreciate you for noticing, Derick!
I called to ask some questions about my non-profit. And lady I spoke with was very pleasant and answered what she could and what she couldn't, because she couldn't give legal advice, told me to get in contact with a lawyer or I could use their legal services.
Thanks for sharing, Paula!
I inquired about the need to advise any CA State agency about my name changing to a Family Trust.
And Christina advised it is not necessary to advise any State Agency. I also asked what is entailed into changing a DBA name. She said that Legal Zoom does not assist in that matter but she was kind enough to provide me with a phone number to the applicable State office which could help me.
Thank you for sharing, Irma!
Excellent Experience I really enjoyed call. I also learned more than I knew before coming to legal zoom
We're delighted to hear this, Anthony! Thank you for taking the time to share.
Damon was super helpful. Professional, he went the extra mile.
We love to hear this, Janine! Thank you for sharing.
Alex was very knowledgeable, answered all my questions, walked me through the process quickly and efficiently. Saved me so much time I could write this review.
We are so please to hear feedback like this. Thank you for sharing, John!
I would recommend using Sydney Taylor he step by step and help me through the process of getting my business and LLC I am not good with computers at all or phones for that matter LOL Sydney was patient with me as I had many questions to ask he answered all my questions to where I could understand what he was meaning I would recommend Sydney Taylor to anyone needing legal help and using legal zone he is a very good agent for legalzoom I'm not sure if he would want me to put his extension on this report but I'm sure you can ask for Sydney Taylor he is very helpful and very good at explaining things
We always love hearing about great experiences that our customer have with our support team. Thank you so much for taking the time to share, Robert.
Raul was the best! Great knowledge of your services and what it takes to start a business. I really appreciate all the time going over everything and making it personal to my business.
Thank you, Jillian, for sharing your experience with Raul!
Took care of everything I needed to start my business it was so easy I love their services. Agent were helpful.
We appreciate the love, Rita!
Great upfront information, great follow-up. Very professional, friendly and worked through what was needed quickly and efficiently. I would highly recommend their services.
This makes us happy to hear, Bob! We appreciate you for sharing.
My agent, Michael, was very professional and knew the trademark route we were navigating. The process was made less stressful and easy with Legal zoom.
We look forward to sharing this wonderful feedback with Michael and the team, thank you, Alex!
Everything i have experienced with legalzoom so far has been vary efficient and professional
Thank you so much for your kind words, Joshua! Your feedback really means a lot to us.
I didn't think there were people that spoke English and were so helpful and honest I'm 65 I'm so used to calling and get some foreign person talking fast I can't understand
Adam was awesome! He was very knowledgeable and was able to provide me with lots of useful information to help me make my decision. Really appreciate having all my questions answered in one call.
Thank you, Vahid, for sharing your feedback on your experience with Adam!
I had some questions on the package I bought when I opened my LLC a year ago and they handled my inquiry easily and quickly. Excellent customer service.
Your positive feedback motivates me to keep doing my best. Thank you, Matthew!
It was fast and easy and my agent answered every question I needed detailed.
Thank you, Dominique!
Just great and when Christopher called he help me with my mess up and talked to me bout texas
We're so glad to hear about this, thank you, Leon!
Raymond answered all my questions with patience and to my satisfaction. I was making a new enquiry about the company's services and his openness and willingness to help was a big plus. I am a UK based retired lawyer and I am very impressed by his level of customer service.
We are thrilled to hear that you enjoyed your interaction with Raymond. Thank you for your feedback, Iqbal!
Very Understandable. We continue doing business with him.
Thank you for your feedback, JAY-Ci!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love hearing this, Crystal! We thank you for taking time to share.