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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Both Peter and Wes, were very professional, caring, patient with my inquiry, very friendly, two very happy and friendly associates within your company! Thank you for have two awesome people, who have inspired me with ideas and products that you offer.
The agent was very clear in her communication and impressed me with her knowledge.
We appreciate you for sharing your experience, Jess!
I have been running a small business for 3 years now as a sole prop. I am growing and decided getting my LLC would be the next step for me. LZ made the process so quick, easy and affordable. My contact was able to easily explain the process and the differences between the different options available and how they differed in their use for me personally. This is a big next step for my business and I'm excited for the opportunities this decision will bring.
Your positive feedback motivates us to keep doing our best. Thank you, Anthony, for taking the time share, and we wish you the best with your small businesses.
The agent Alex Wood was very knowledgeable of all services LegalZoom offers. She was very patient in listening to my questions and answering each an all of them with grace and knowledge. She actually got me more interested in getting all I need to initiate my business.
We can't wait to share this amazing feedback with Alex, and the team. We thank you for taking the time to share, Herminzul.
I was with LegalZoom for one year, and they were terrific from the beginning to the end. All the agents I worked with were kind and professional, and they went out of their way to help with all my needs. I can't recommend LegalZoom enough.
We are grateful for your kind words and appreciate your feedback. Thank you so much, Ryan!
My agent got ahold of me and was VERY helpful and professional. She handled all my concerns and was very informative. So far very happy with my experience.
Your willingness to share your experience has been greatly appreciated.
Agent had lots of patience going over process. Follow up email very helpful with information.
Thank you for sharing, Stephen!
Very easy to make understand, I was nervous and she made me feel comfortable,
We are pleased to hear your experience and thanks for sharing, William.
Great help, Jason made it easy and answered all my nervous questions. Had all these doubts and probably would have backpedaled for 2 more months, and now I feel great and am on my way. Thanks a lot!
We enjoy reading wonderful feedback that shares their feedback experience with a member for our team. Thank you so much!
Thank you, Elaine, for sharing your experience.
Eric was patient and listened to my uncertainty about some copyright details. I appreciated that he gave me clear information so that I can make the correct decisions for my product. I will be in touch with him again!
This is awesome to hear, Janet! Thank you for sharing your experience with Eric.
We love to hear this, Eric. Thank you for sharing.
So far smooth sailing,making things very easy,knowledgeable,polite,professional
Thanks for sharing, Serge!
Jasmine Thomas from down south, Amazing costumer service, she was excellent, patient and helpful with all my questions. Even after My phone disconnected during the session she was able to get in contact with me to finish were we left off. Everything went great and definitely a 10 out of 10 experience. Extremely friendly and not robotic! Easy and clear to understand, very professional. Great sense of humor! Yes just great
These guys are awesome they provide you every single thing and details you need and help you out to get what is best for you and along with that prices are good too
I worked with an agent named Deserie with LegalZoom who was the best ever, a pro with answers to the questions, kind, professional and very clear communication. I was able to learn how the company best works for me. And how to get the right help that I need. Great Job.
My associate was extremely knowledgeable & straightforward about available service. She was very professional, extremely friendly and helpful in assisting me by completing the application for our LLC business.
Highly knowlegeable, offered levels of service, and all services are quite reasonable. Hard copy deliverables are quite useful. Other family members have used Legal zoom for a number of things, so they came highly recommended to me and and they delivered. A complete LLC package, IRS EIN number and everything you need get you business operational in your state. Well Done!
I was confused about LLC, PRO PLAN, AGENTS, when I called and by the time I was finished I was feeling Great about picking up the phone and asking what I thought might be a Dumb Question because now I had Learned something new.Thank You
Thank you, Baron, for allowing us to be there for you, and for sharing. We wish you the best.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We know Peter and Wes will appreciate this magnificent feedback. Thank you, Kathie!