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LegalZoom

2.9

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LegalZoom Reviews Summary

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
284
value
270
shipping
146
returns
159
quality
240

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Assured
July 19, 2023

Well mannered, well spoken great help, professional

Date of experience: July 19, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you so much, Emmanuel.

Illinois
1 review
0 helpful votes
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Easier than flipping through materials. Provides a faster solution.

Date of experience: July 19, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thanks for sharing, Angela!

Texas
1 review
0 helpful votes
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Trademark Registration
July 19, 2023

Jonathan was very helpful in providing me accurate information and ensuring that I compete the application in a timely manner.

Date of experience: July 19, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We pleased to hear your experience with Jonathan. Thank you for sharing, Percy.

California
1 review
0 helpful votes
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Go Christian!
July 19, 2023

Was very nice and warm, explained all and made me geel good about my choices

Date of experience: July 19, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for recognizing Christian's efforts and for your positive feedback. It means a lot to us.

Texas
1 review
0 helpful votes
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Fast and professional
July 19, 2023

The process was seamless, and the agent was extremely knowledgeable. The agent address additional features but allowed me to decide to add on or to complete certain aspects myself.

Date of experience: July 19, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We love to hear feedback like this, thank you for sharing, Antoinettte.

Florida
1 review
0 helpful votes
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Easy to understand
July 19, 2023

Thus far my experience with legalzoom is great. The creation process was easy to understand and navigate and was almost immediately followed up with a representative to make sure everything was correct and also the way i intended. The follow up call was crucial because Brian while reviewing my order helped me catch a mistake i made and directed me how to get it fixed.

Date of experience: July 19, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Your positive feedback is a wonderful source of encouragement. Thank you, John!

Texas
1 review
0 helpful votes
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Excellent Customer Service
July 19, 2023

Great chat session with a rep. Professional, kind, knowledgeable, and patient with my many questions.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for taking the time to share, we appreciate your feedback.

New Jersey
1 review
0 helpful votes
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Building and then trying to run a businesses is hard enough. The fact that I now have a professional team behind me to make sure that my businesses are in good standing takes so much weight off my shoulders. My agent answered all of my questions and left me feeling so at ease. Getting this done has been on my to-do list for MONTHS. I wish I would have called LegalZoom from the start. Soooo worth the money!

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Your willingness to share your experience has been greatly appreciated.

California
2 reviews
0 helpful votes
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The First Step
July 19, 2023

I'm just beginning to research getting a living trust and will for my husband and myself. Finding out that the cost was very reasonable got me to first base. Now I have to put together what I believe we'll need to start the process with LegalZoom. I feel confident they will do a good job for us.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for allowing us to be there for you and for sharing, Linda.

Texas
1 review
0 helpful votes
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Great customer service!
July 19, 2023

I called to inquire about a legal process. The LegalZoom agent spent the time needed to educate me on the process and give me all the information and templates that I needed in order to initiate it. He was not pushy, gave me multiple options, he appropriately did not give legal advice but steered me to discuss with an attorney those questions that needed consultation, 5 stars.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

You sharing your experience has been a great source of encouragement. Thank you, Carlos.

New York
1 review
0 helpful votes
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Smart way to start a business
July 18, 2023

Very easy to set up my business and helpful people. They answer all your questions.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for sharing, Shelli!

Colorado
1 review
0 helpful votes
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Step by step
July 18, 2023

Tony was awesome to deal with, funny and very knowledgeable of all the product.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This makes us happy to hear, Karin. Thank you for your feedback.

New York
1 review
0 helpful votes
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Confused
July 18, 2023

My application for dissolution of corp had me confused and my legal zoom agent cleared up my question first try.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for sharing your feedback, Vincent!

California
1 review
0 helpful votes
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The whole process can be a daunting task and LZ made it simple and fairly straightforward. The "hand holding" was amazing and I wish more services delivered like LZ. Thanks.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you, Bobby, for recognizing our efforts and for your positive feedback. It means a lot to us.

Tennessee
1 review
0 helpful votes
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LLC information
July 18, 2023

Employee was very helpful and helped me understand the processes needed and recommended some great things to help.

Date of experience: July 18, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you, Cody!

California
1 review
0 helpful votes
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The Legal Zoom representative (Gavin) walked me through each step of the process of filing for my LLC. The service is so fantastic, complete, EASY, and sooo reasonably priced! I wish I knew how painless it would be. I would (and should) have done this months ago and avoid egregious taxes as a sole proprietor. This is an incredibly valuable service for those of us with small but hopeful businesses. Thank you, Legal Zoom!

Date of experience: July 17, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We love it, Audrey! Thank you so much for sharing.

California
1 review
0 helpful votes
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Excellent advice from Eden
July 18, 2023

Eden was very knowledgeable, respectful and understanding despite me starting the call upset. I really appreciate Eden's ability to answer my questions calmly helped me understand my options and why your service is beneficial. I feel better educated and able to move forward more thanks to Eden's exceptional service!

Date of experience: July 17, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We appreciate you, Katherine, for taking time to share your experience with Eden.

Hawaii
1 review
0 helpful votes
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I have used LegalZoom for years. They always deliver the best legal support.

Date of experience: July 17, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for continuing to place your trust in us, Gina, and for sharing your feedback.

Arizona
1 review
0 helpful votes
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Spoke with Jenny on some incorrect charges. She was prompt, fixed the issue-no problem.

Date of experience: July 17, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're happy to hear this, Robert. Thank you for sharing.

Pennsylvania
1 review
0 helpful votes
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Brian's help
July 17, 2023

To make it quick and short, 10/10 easily in my book!

Date of experience: July 17, 2023
LegalZoom S. — LegalZoom Rep
over a year old

10s across the board and we love it! Thank you for sharing, Gavin.

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


legalzoom.com
Founded in 2001
Mountain View, CA