Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Well mannered, well spoken great help, professional
Easier than flipping through materials. Provides a faster solution.
Thanks for sharing, Angela!
Jonathan was very helpful in providing me accurate information and ensuring that I compete the application in a timely manner.
We pleased to hear your experience with Jonathan. Thank you for sharing, Percy.
Was very nice and warm, explained all and made me geel good about my choices
Thank you for recognizing Christian's efforts and for your positive feedback. It means a lot to us.
The process was seamless, and the agent was extremely knowledgeable. The agent address additional features but allowed me to decide to add on or to complete certain aspects myself.
We love to hear feedback like this, thank you for sharing, Antoinettte.
Thus far my experience with legalzoom is great. The creation process was easy to understand and navigate and was almost immediately followed up with a representative to make sure everything was correct and also the way i intended. The follow up call was crucial because Brian while reviewing my order helped me catch a mistake i made and directed me how to get it fixed.
Your positive feedback is a wonderful source of encouragement. Thank you, John!
Great chat session with a rep. Professional, kind, knowledgeable, and patient with my many questions.
Thank you for taking the time to share, we appreciate your feedback.
Building and then trying to run a businesses is hard enough. The fact that I now have a professional team behind me to make sure that my businesses are in good standing takes so much weight off my shoulders. My agent answered all of my questions and left me feeling so at ease. Getting this done has been on my to-do list for MONTHS. I wish I would have called LegalZoom from the start. Soooo worth the money!
Your willingness to share your experience has been greatly appreciated.
I'm just beginning to research getting a living trust and will for my husband and myself. Finding out that the cost was very reasonable got me to first base. Now I have to put together what I believe we'll need to start the process with LegalZoom. I feel confident they will do a good job for us.
Thank you for allowing us to be there for you and for sharing, Linda.
I called to inquire about a legal process. The LegalZoom agent spent the time needed to educate me on the process and give me all the information and templates that I needed in order to initiate it. He was not pushy, gave me multiple options, he appropriately did not give legal advice but steered me to discuss with an attorney those questions that needed consultation, 5 stars.
You sharing your experience has been a great source of encouragement. Thank you, Carlos.
Very easy to set up my business and helpful people. They answer all your questions.
Thank you for sharing, Shelli!
Tony was awesome to deal with, funny and very knowledgeable of all the product.
This makes us happy to hear, Karin. Thank you for your feedback.
My application for dissolution of corp had me confused and my legal zoom agent cleared up my question first try.
Thank you for sharing your feedback, Vincent!
The whole process can be a daunting task and LZ made it simple and fairly straightforward. The "hand holding" was amazing and I wish more services delivered like LZ. Thanks.
Thank you, Bobby, for recognizing our efforts and for your positive feedback. It means a lot to us.
Employee was very helpful and helped me understand the processes needed and recommended some great things to help.
Thank you, Cody!
The Legal Zoom representative (Gavin) walked me through each step of the process of filing for my LLC. The service is so fantastic, complete, EASY, and sooo reasonably priced! I wish I knew how painless it would be. I would (and should) have done this months ago and avoid egregious taxes as a sole proprietor. This is an incredibly valuable service for those of us with small but hopeful businesses. Thank you, Legal Zoom!
We love it, Audrey! Thank you so much for sharing.
Eden was very knowledgeable, respectful and understanding despite me starting the call upset. I really appreciate Eden's ability to answer my questions calmly helped me understand my options and why your service is beneficial. I feel better educated and able to move forward more thanks to Eden's exceptional service!
We appreciate you, Katherine, for taking time to share your experience with Eden.
I have used LegalZoom for years. They always deliver the best legal support.
Thank you for continuing to place your trust in us, Gina, and for sharing your feedback.
Spoke with Jenny on some incorrect charges. She was prompt, fixed the issue-no problem.
We're happy to hear this, Robert. Thank you for sharing.
To make it quick and short, 10/10 easily in my book!
10s across the board and we love it! Thank you for sharing, Gavin.
Answer: Hi Kayla, please confirm what type of application you're referring to. Feel free to contact us directly via [email protected].
Answer: Hi Rebekah, we have a partner that can assist with preparing your license applications but we do not apply for the licenses directly. However, our partner can help for additional costs of their services.
Answer: Hi Tarja, LegalZoom does not currently assist with small claims filings but we do offer a personal legal plan where you can consult with an independent attorney. For more information, call us at 1-877-818-8787.
Answer: Feel free to visit our website www.legalzoom.com. We've been in business over 15 years and assist many customers with their personal & legal needs.
Answer: Hi Gloria, yes we can help you. Call us directly at 1-800-773-0888.
Answer: Hi Cindy, the package fees listed are for the petitioner placing the order with LegalZoom. These fees do not include the court filing fee. Please call us at 1-800-773-0888 for more information.
Answer: Hi Tonya, we're sorry but we are unclear of your question regarding "membership fees". Please send further details to us directly via [email protected].
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


Thank you so much, Emmanuel.