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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Friendly, Knowledgeable & Professional.
Huge help! Solved My Issues.
Very good and smooth. Agent knew what she was doing
This is wonderful! Thanks for sharing, Nelson.
I was helped and coached according, not only that but the agent took my needs and concerns as his own which made me feel extremely comfortable and less anxious starting my first llc
We're delighted we could be there for you, Brian. Thanks for sharing.
Thank you for sharing, Jesse!
Chris is the person who took my first call and he was fantastic! He was patient with me, took time to understand my questions, and provided me with a very clear sense of the steps I must take to bring my business to fruition. He understood precisely Legal Zoom's service offerings and helped me to understand how to access the resources I need. I now have his contact information and feel confident that as I move forward all my questions will be addressed in a personally-tailored and professionally-informed manner.
Thank you, Matthew for, taking the time out to share your experience with Chris. We greatly appreciate it.
The agent I spoke with, Sittie Rohanie, was very polite and professional in all her responses. She answered all my questions in a timely manner and encouraged me in my desire to make a better community in my future business endeavors.
We are thrilled to hear your about your experience with Sittie. Thank you for sharing, Timothy.
He was professional and knowledgeable about the information.
Thank you so much, Jacqueline!
Thanks, legal Zoom Great service and I will recommend you guys to friends and family. Thinks once again.
We appreciate the love, Anthony! Thank you for sharing.
I had support in which service to choose regarding trademark services and was explained the different options. Very helpful.
We thank you for sharing your feedback, Camilla.
My experience was wonderful, she was very professional and knowledgeable about me starting my first business.
Thank you so much, LaKeshia! We wish you nothing but the best with your first small business.
Very friendly representative, knowledgeable and professional
Thank you, Danielle!
Had a question that was answered quickly and correctly
Thanks for sharing, George!
You will receive help every step of the way with their knowledge agents!
We're thankful that we could be there for you, Jenny, and we appreciate you for sharing.
She gave me more information than I was expecting. Definitely glad I called and got her because she took her time and explained everything and I'm definitely going to go through with the process of getting my LLC with LegalZoom.
We're grateful for you taking the time to share your experience with Christina. Thank you so much, Nicole.
I was unsure of many aspect and once Jeremy called me, he made everything easier, he answered all my questions and guided me well through the process. It is a great company!
Thank you for your kind and encouraging words, and for sharing, Isabelle.
Daphne was awesome to work with, process was smooth and I felt at ease! Will recommend this service!
We're excited to share this awesome feedback with Daphne and the team. Thank you, Tonya!
Tim was patient and really cared about what was best for me as a customer. He increased my trust in Legal Zoom as a company.
We thank you for placing your trust in us and for sharing, Amy.
I called legal zoom and asked for help to register my business. The representative was knowledgeable and helpful. She helped me registered my business in less than 20 minutes. I highly recommend legal zoom. My business coach and business community recommended legal zoom, I took their recommendation and worked well for me!
We appreciate you for sharing and we wish you the best with your small business, Cathy.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the love, James! Thank you for sharing.