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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Very easy to use, very prompt, nice, knowledgeable, respectful staff that got everything I needed done in a couple of hours. Well worth the investment, in fact I consider it a steal of a deal.
I am starting a business for the first time and need all the help and support I can get. Legal Zoom can do it all! Accountants, lawyers, advice givers and the like all in one place!
Thank you for taking the time to share, Jennifer. We wish you nothing but that with your business venture.
We're happy we could be there for you and thank you for sharing.
Alicia was Amazingly knowledgeable not to mention polite. It's nice to know there're people who still value and appreciate customers and show pride in performing their duties at their place of employment.
This contact with legal zoom was for an LLC start up, I wish I could afford to hire Alicia, maybe one day I will.
Thank you Alicia
Li Zhou
Your willingness to share your experience, Alicia, is greatly appreciated. We wish you the best with your LLC, Li.
Very easy to work with and get things rolling. Also great customer support and helping getting things moving.
Thank you for taking the time to provide me with such positive feedback, Jason. It means a lot to us.
The young woman who helped me was wonderful and helpful. She did her thing. Every question she had an answer. Shantell thanks.
Thank you for your thoughtful and positive feedback, Keith. It is much appreciated.
LZ seems to have most things you need in one place so why worry about compliance, tax or legal things when you should worry about your business idea coming to fruition?
My agent was easy to talk to also and I'm confident she will do a great job assisting my business in the future.
Your positive feedback is a wonderful source of encouragement. Thank you, Silviana!
LegalZoom process was easy to follow. They called me promptly to confirm my information to make the process understanding.
We're delighted to be a part of your journey in starting your new business. Thank you for sharing, LaShawn!
I had a wonderful experience with the initial intake at the very beginning stages of my nonprofit. I definitely would recommend! I paid for the platinum package.
We definitely appreciate you for taking the time to share your experience, Kelly.
Really a great choice for my LLC. The agent I am working with is extremely nice and very helpful and makes me feel like she cares.
Thank you so much, Stephen, and we wish you nothing but the best with your LLC.
I received a scammer mail from Florida collecting compliance fees. I called Legal Zoom. The agent is very knowledgeable. He saved me from being tricked by the scammer.
Thank you for allowing us to be there for you, Melody, and for sharing.
Friendly and great to talk to. She helped me get over the hump and now I'm on my way.
We look forward to sharing this amazing feedback with Brianna and the team, thank you, Clifton.
She had patiences with me. I can speak all over the place sometimes and she understood my needs.
We're thrilled to hear that you enjoyed your experience with Christina. Thank you for your feedback, LaToya!
Legal zoom is a helpful tool to get an LLC up and running. In one day everything was set and we had a quick phone conversation for next steps, which was very helpful and informative! Highly recommend
We love hearing your experience, Paige. Thank you for sharing.
Talked with representative and got everything done with her no problem. Very helpful and professional.
We appreciate your feedback, Glen!
My experience was incredibly simple and pleasant. I filled out an easy form online, was contacted immediately by a representative, and he walked me through the process step-by-step and was able to answer all my questions. There were extra services that I didn't ask for offered by the website, but no upsell or aggressive sales tactics by the representative, which I appreciated. Overall I enjoyed my experience and would highly recommend the agent I dealt with: Shane Roper.
Thank you for recognizing Shane's efforts and for your positive feedback. It means a lot, Chris.
I had many questions regarding my issue I was calling LegalZoom about. My representative was very patient with me and my many questions. She even looked things up and gave me the exact information I needed.
Thank you so much for sharing, Stacey!
1st time business owner it was a great experience. Glad i used this company
Representative very knowledgeable and courteous.allowed me to explain my specific concerns and answered my questions. Very patient.
Legal zoom cares.very knowledgeable especially taking time to explain.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you for acknowledging our efforts of being a one stop shop as your success is our success. Thank you for sharing, Michael.