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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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The agent answered all of my questions, explained everything calmly and was patient with me during the entire process. Well Done.
Jazmine in customer service made my day! She was very helpful in getting me back into my account and much much more!
Thank you for sharing your feedback, Zachary, we know Jazmine will appreciate this.
They cycle you through tons of members who all provide little to no assistance. They straight up took 600$ dollars from me. My application sat in limbo for over a year, for them to tell me I needed to pay 100$ to have the application re submitted to governing officials. I was sent this email two weeks before the money was due.I've had over 30 + emails with these people only to waste my time and money and ask for more to submit a paper. Straight scammed.
Our business is registered in over 15 states. For annual reporting and RA renewal it does no longer display the State name on the order nor the payment. The order number for the payment does not tie to the order number of any renewals. I now have to call to get that information. I was told to match the dates to tie it.
I completely understand the need to simplify. But this bare bone website does not give me the info needed. Will probably go elsewhere to get those done in the future.
Although I was unaware of what exactly I wanted from them, they reassured me about what I really wanted from them. The representative made me feel welcome and knowledgeable about what questions that I was asking them.
Thank you, Stevenson, for sharing!
I have been with LegalZoom since 2011 and they have never disappointed me on anything. Whenever I needed advice for my Buisness or need help with filing documents LegalZoom is on point with matters of estates. I would highly recommend LegalZoom to anyone who is just starting their Buisness -it starts with them!
We appreciate you, Millie, for continuing to place your trust in us, sharing your experience, and being a part of the LegalZoom family.
My experience today at legal zoom was so seamless and pleasurable. DyQuan made it efficient, easy and expedient! I highly recommend Legal Zoom for all your non-profit needs.
This makes us so happy to hear about your experience, Sharon. We thank you for sharing.
Nicole was amazing and great to work with! I highly recommend you contacting Nicole as a person of knowledge and displayed patience etc. She was great!
We love hearing feedback like this and we thank you for sharing, Ro.
It was easy and it was quick. The consultant answered my questions and stayed with me through the process.
Thank you for sharing, Nicole!
I placed an order for an LLC formation. They called me before I even finished the questions to assist. Great Service! Highly recommend.
We're happy we could be there for you, thank you for sharing, Christine.
Jeremy Thomas is very professional, understood my needs, and answered my questions appropriately. Well done... thank you Jeremy!
We know Jeremy will appreciate this wonderful feedback as much as we do. Thank you for taking the time to share, Matthew.
These days when I call a service provider I prepare for a frustrating minutes long "conversation" with a robot, which ends in mesaying "operator, please!" repeatedly after 20 seconds. With LegalZoom, I was able to reach a live operator in minutes, and she was knowledgeable, professional, and friendly. Even though I didn't end up using the service, she provided useful context and knowledge that helped me take the next needed steps.
We're delighted to turnaround that outlook. Thank you, Rich for, sharing.
Got helped in a timely manner, very knowledgeable on everything I had questioned about also offered me a promo code to save me some money. Will recommend.
Thank you for sharing, George!
I recently used LegalZoom to creat and file a business account, and I must say, I am extremely impressed with their exceptional customer service! From the moment THEY reached out without prompting the to do so, to provide assistance, their team was incredibly helpful, courteous, and attentive. The follow-up call I received after completing my request was a pleasant surprise, as it showed their commitment to ensuring my satisfaction. The whole experience was seamless and stress-free. I'm definitely going to recommend LegalZoom to my friends and clients because of the outstanding service they provide. Kudos to the team for a job well done!
We are grateful for your kind words and appreciate your feedback. Thank you so much, Brandon.
The agent I dealt with was extremely helpful, very knowledgeable, energetic, and focused on trying to answer my questions and provide feedback.
Your positive feedback is a wonderful source of encouragement. Thank you, Cecil!
I called not knowing much except what I had researched, but I wasn't really sure how credible random info could be so I across LZ and decided to call it was very informative couldn't ask much any of anything but the agent more or less understood Im not the most knowledgeable and was able to listen when needed.
Thank you for taking the time to provide me with such positive feedback, Eric. It means a lot to us.
One of the staff, Jean, helped me with my Application. Just love her professionalism.
We look this feedback. Thank you, Jone!
They listened and took care of all of my needs would take the time to explain things over and over until I could understand the process. Very grateful for the clear communication I'm grateful to continue to use them for my business needs.
Thank you for taking the time to let us know that our work has been helpful to you. We appreciate your feedback, Abigail.
LegalZoom offers a wide range of services. It's nice to have everything I needed bundled together.
Thank you for taking the time to share your feedback, Peter.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love to hear this, Bob, thank you for sharing.