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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Rekendra was the most amazing and helpful person I've had the pleasure of working with.
Starting a business is very stressful, especially with low startup capital. Rekendra's help took all the stress away and made the process straight forward and painless, as well as affordable.
I HIGHLY recommend working with Legal Zoom and I would implore you to ask for Rekendra by name.
You certainly won't regret it!
We cannot wait to share this stellar feedback with Rekendra and the team. Thank you so much, Jordan for taking the time to share.
Very professional help answer all my questions. Pointed out things for me to be aware of.
Thanks for sharing, John!
My experience with LegalZoom has been absolutely amazing and I would highly recommend this business to others. The set up was so easy and everyone was so professional and kind.
We're delighted to hear this, Laneice, and thank you for taking the time to share.
At first was nervous about the process. But legal zoom made it easy as can be. Highly recommend to anyone starting a Business for the first time.
Thank you for placing your trust in us and allowing us to be there for you, Joseph.
My agent was amazing so professional and understood all my needs!
That's what we love to hear, Thomas. Thanks for sharing.
When I realized I had made a mistake or two...or three, I was able to reach someone who helped me make the necessary corrections!
Thank you for allowing us to be there for you, Kristin.
Was very happy with the service and the time Infinity took expleaning every thing to me.
Thank you for the love and for sharing, Rosemary.
My Account Manager was pleasant, had all the answers for all my questions.I would Highly recommend.
We appreciate you for sharing, Brent.
Lisa helped me with the entire application process from the sign on to the this email review! She gave me knowledge on the product and each of its components. She was great help all in all this is a great company!
We know Lisa will appreciate this as much as we do. Thank you, Quinique, taking the time to share your interaction.
Ravel, took my business and made it personal to him. He took my questions seriously and guided me through the process in a very professional manner. He made me feel at ease with my situation. He also provided me with the resources to get my business handled and even offered to follow-up with my situation and continue to guide me through it. Ravel, was easy and pleasant to speak with and made it a great experience. Definitely an amazing job!
This is wonderful feedback to share regarding your interaction with Ravel. Thank you so much for taking the time to share, Teddy.
I had a package in the cart but delayed due to a few lingering questions I had. I received a call without prompting - A Legal Zoom agent named Byron walked me through all of my questions. He was clear and spoke in a detailed manner to allow for full understanding of what my options were. We went through several variables to which he remained consistent and professional without the 'too-pushy' salesman attitude. It was a pleasure. 10/10 customer service!
We love 10s across the board, thank you, Chae, for sharing your experience Byron.
They made ot easy explained everything and guided me to go the right path and gave options
This makes us happy to hear, Charles, thanks for sharing.
Michelle was very knowledgeable, patient and informative
Thank you so much, Wanda!
Jacque did an amazing job walking me through the process of setting up my Florida LLC. Can't thank you enough Jacques...
We love hearing about your experience with Jacque. Thank you, Donald, for sharing.
Julissa was very polite and resourceful.
She was able to explain the process and provide information of the products provided.
Thank you for sharing your experience, Jennifer!
A real help to small businesses! And I just found that LegalZoom also can help with wills and so many other services! Definitely will refer this website to my friends and relatives
We're delighted we could be there for you, Sharon. We wish you the best with your small business.
Very professional, outstanding customer service! Highly recommended!
Thank you so much, Casiano!
Legal Zoom is one of the best investments I have ever made. I had legal questions and they answered for a flat fee. They referred me to an excellent attorney who got me a settlement pf $80,000 and he only charged a thousand!. Also I was able to trademark my business name.
This is awesome feedback, Jacqueline! Thank you for sharing your experience.
I spoke with Noel today. I was seeking help on a 100% Veteran owned LLC set up and filing. She was more that helpful, providing information to help support our new business endeavors. There was a point where she had to do a little research to find the answer, where I absolutely appreciated it as it is not always something people are willing to do or even admit they need to find supporting information to help. She demonstrated exceptional professionalism and personalization to our conversation that was useful. I hope to work with Noel again in the future as I am sure we will have a few more questions.
We know Noel will appreciate this beautiful feedback just as much as we do. Thank you for taking the time to share, Temica!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Nick!