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LegalTemplates

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Great
October 7, 2023

I am a retired licensed property manager and I was having a problem finding a good roommate agreement until I found yours.
Thank you.

Date of experience: April 4, 2023
Georgia
1 review
0 helpful votes
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Great
October 7, 2023

When you are in need of legal documents for any reason this is the site to use. Very easy to maneuver and simple to follow.

Date of experience: April 4, 2023
Faroe Islands
1 review
0 helpful votes
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Good
October 7, 2023

I have positive experiences I've no problem about it... I find this review is useful and I recommend it

Date of experience: April 2, 2023
New York
1 review
0 helpful votes
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Good
October 7, 2023

Easy and quick doesnt ask for payment and is actually free for a trial run
Template was also detailed

Date of experience: March 31, 2023
Georgia
1 review
0 helpful votes
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Easy to navigate
October 7, 2023

I was looking for a quick to fill and print. Happy I found this site which gives you a free trial. I would recommend this company

Date of experience: March 31, 2023
Connecticut
1 review
0 helpful votes
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Easy Form
October 7, 2023

Easy to use. Needed for an unexpected requirement for my father's unexpected passing. Indiana small estate requirements.

Date of experience: March 30, 2023
Indiana
1 review
0 helpful votes
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Snan
October 7, 2023

Ammaaanwnana Abakan. A Manama a a. W Alaina wnwnnenemenw s snnwnanwnwnneneme s slaloms. Amamamammamamama

Date of experience: March 29, 2023
District of Columbia
1 review
0 helpful votes
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Not free
March 29, 2023

Act like this a free service. At the end requires a credit card and offers a 7 day trial for either $1 or $0 the $30+ per month

Date of experience: March 28, 2023
Betty K. — LegalTemplates Rep
over a year old

Hello Thomas,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
[email protected].

Looking forward to connecting with you.

Colorado
2 reviews
0 helpful votes
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Rental house lease
March 28, 2023

The site was very easy to use. Document is professional. This site is user friendly and easy to use.

Date of experience: March 28, 2023
Betty K. — LegalTemplates Rep
over a year old

Thank you, Deborah! Your positive feedback is much appreciated.

California
3 reviews
4 helpful votes
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I canceled immediately after downloading the "free" legal form as required. It took me two years to realize that I was being charged monthly because the bank statement name is misleading. Luckily, my brother owns a Class-Action lawsuit firm and said that he will help me out, it's just a shame that companies choose to stoop this low!

Date of experience: March 20, 2023
Betty K. — LegalTemplates Rep
over a year old

Hi Bryan,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
[email protected].

Looking forward to connecting with you.

Regards,

Betty Ko
Legal Templates Team

Texas
1 review
0 helpful votes
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Apply
March 11, 2023

Just applying first time thought I would try it out. Was recominded by a good friend of mine. Love this app

Date of experience: March 11, 2023
Betty K. — LegalTemplates Rep
over a year old

Thanks for sharing your rating with us and the community.

Washington
2 reviews
0 helpful votes
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Notice
March 11, 2023

I've not yet seen the document still waiting hopefully it will be just loud with life to use in the future

Date of experience: March 10, 2023
Betty K. — LegalTemplates Rep
over a year old

We’re happy to see that you had a 5-Star experience at Legal Templates. You have the ability to download the documents from the dashboard. If you have any questions, please reach out.

Virginia
2 reviews
0 helpful votes
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Website Friendly
March 7, 2023

Universal Healthcare Power of Attorney was easy to complete. Cost of service is reasonable. I recommend this business

Date of experience: March 6, 2023
Betty K. — LegalTemplates Rep
over a year old

Thank you, Kimberly! We really appreciate your business and helping to share the word about the POA agreement for Legal Templates.

Georgia
1 review
0 helpful votes
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Review
March 5, 2023

Easy to navigate and use. Would recommend to other people to use for all legal documents and reports

Date of experience: March 5, 2023
Betty K. — LegalTemplates Rep
over a year old

Thanks for sharing, Chrylecia, the team at Legal Templates is thrilled to receive such a great rating, thank you.

Massachusetts
1 review
0 helpful votes
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Great tool
March 2, 2023

They have great library of templates available to you for many occasions. Easy to use easy to find and very helpful.

Date of experience: February 28, 2023
Betty K. — LegalTemplates Rep
over a year old

Thanks for sharing, Karl, the team at Legal Templates is thrilled to receive such a great rating, thank you.

California
1 review
0 helpful votes
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They will not refund you if you accidently miss cancelling before the trial period ends. They will charge you $30+/mo without notification or reminders. They will hide behind their terms of service if you ask for an exception / refund. Make sure you cancel right away or use a different service all together.

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Betty K. — LegalTemplates Rep
over a year old

Hi Ryan,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
[email protected].

Looking forward to connecting with you.

Regards,

Betty Ko
Legal Templates Team

California
1 review
0 helpful votes
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Great source for renter's
February 25, 2023

Amazing and very easy to do and submit. No help needed to complete this rental agreement.very good site for tentants.

Date of experience: February 24, 2023
Betty K. — LegalTemplates Rep
over a year old

We’re happy to see that you had a 5-Star experience at Legal Templates, Heidi! Thank you for your feedback :)

Texas
1 review
0 helpful votes
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Frankie James
February 21, 2023

Every thing was fast and easy. I was very impressed. I expected more to do to complete the process.

Date of experience: February 20, 2023
Betty K. — LegalTemplates Rep
over a year old

Thank you, Frankie! Your positive feedback is much appreciated.

Michigan
1 review
0 helpful votes
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Great
February 21, 2023

Great experience with easy gave me all the information the was requested and easy to navaigate will use again

Date of experience: February 20, 2023
Betty K. — LegalTemplates Rep
over a year old

We’re really grateful and appreciate you taking the time to share your feedback with us, Karen.

Texas
1 review
0 helpful votes
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Easy
February 21, 2023

Easy to use fast and user friendly. Will use again if needed. Recommend to all if you want a reliable contract

Date of experience: February 20, 2023
Betty K. — LegalTemplates Rep
over a year old

Bernadette, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.