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Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
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I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections.
I found documents at my fingertips that I have been looking for months and years.
I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.
I LOVE that it's so easy to get a live agent on the phone to help with any concerns. Agents I have spoken with my questions and problems have ALL been very helpful and clearly appreciative of my patronage.
Thank you for your wonderful feedback, Lisa! We're thrilled to hear that our agents have been so helpful and that you've had a great experience with our customer service. Your satisfaction is our top priority, and we truly appreciate your patronage. We're here whenever you need us!
Was very helpful and understanding and went thru all that legal templates has t
Thank you for your feedback, Daniel! We're glad to hear that you found the assistance helpful and understanding.
The need for legal forms that cost more than I could afford monthly had to be eliminated. Rose convinced me to look at promotion options and that helped tremendously.
Thank you for sharing your experience, Sharon! We're glad Rose was able to help you find promotion options that made our legal forms more affordable for you. If you need anything else, we're here to assist!
Very helpful and her friendliness made a good experience
Thank you for your kind words, Kathleen! We're delighted to hear that you found the assistance helpful and that her friendliness made your experience a positive one. We appreciate your feedback!
The website provides multiple documents and the site is extremely easy to use. Only used help once but was very satisfied with the experience
Thank you for your review, Jake! We're glad to hear you found the website easy to use and were satisfied with our support. Your feedback is greatly appreciated!
Great personalized attention. She made me feel good after a bad experience
Thank you for your kind words, Richard! We're thrilled to hear that our personalized attention made a positive impact on your experience. Your satisfaction is our priority!
Joan responded quickly to All my support inquiries. She used professional language. She showed that she listened and understood my problem and where I was coming from.
I felt well taken care of.
Very informative & she listened to me before trying to make a sale.
Thank you for your feedback!, Belisa We're glad to hear that you found our service informative and that our representative took the time to listen to you before offering any solutions. We appreciate your support!
Your Legal Templates have been very helpful and timely. Customer service personal has been professional and clear and understandable.
Thank You
Thank you for your review, Rob! We're glad our Legal Templates have been helpful and that our customer service has been professional and clear. We appreciate your feedback!
I called in for help with my account. Joan did a fantastic job of making me feel important, heard and cared for. She's a keeper. The forms I have access to are very helpful :)
Thank you for your kind words, Colleen! We're thrilled to hear Joan provided excellent service and that you find our forms helpful. We appreciate your feedback!
The call was professional, and Jennie persuaded me to keep the subscription active so that I can use it for services.
Thank you for your feedback, Anna! We're glad to hear Jennie provided professional service and helped you see the value in keeping your subscription active. We appreciate your continued support!
I phoned to get help with selling some land and at first, from days ago, I had trouble finding my way around your site and grew quite frustrated because your sight, using my iPad and Safari browser, was not intuitive and I looked for another source for help. That failed after I reviewed two other companies and I tried your site once again by phoning your support line and Joan answered, She was so kind and helpful, so knowledgeable about everything I asked her that I realized I was speaking with one of the very best support persons I have ever worked with. I am so positively impressed with not just Joan and her ability and expertise, it clearly showed me the integrity with which your company operates, indeed such a very pleasant surprise! And during our conversation she mentioned the other documents and this triggered a memory of my need to rewrite my will, so I definitely intend to do even more business than I thought I would with Legaltemplates.com. And I want to emphasize that it was all because of the truly extraordinary service Joan offered to me. I was a bit sceptical at first, but Joan saved the sale
Thank you for sharing your detailed experience, William! We're thrilled to hear that Joan was able to assist you so effectively and turn your frustration into a positive experience. Your kind words about her knowledge and service mean a lot to us. We're delighted that you now plan to use more of our services. We appreciate your support and look forward to assisting you in the future!
She was very helpful, knowledgeable and professional.
I had a very good customer service experience and am pleased.
Thank you for hiring people like her.
Thank you for your kind words, Heather! We're thrilled to hear about your positive experience and appreciate your feedback.
Thank you for your kind words, Larry! We're glad to hear that you found our customer service informative and knowledgeable.
Joan was very kind, patient, and efficient. She took the time to review my situation and got back to me in a quickly manner. She was also able to resolve my problem asap. I would give her a promotion asap!
Thank you so much for your kind words and feedback, Livy! We truly appreciate your recognition of Joan's exceptional service and will definitely consider your suggestion for her promotion.
Friendly & understanding, great customer service. The lady that was helping me also offered great pricing, so that I'll try legal template at least for another month or longer
Thank you for your kind words, Felice! We're delighted to hear you had a positive experience with our team. We look forward to continuing to serve you with great pricing and excellent customer service.
Very easy to follow, the instructions,,all one has to do id hve all of the information in front of you, so you do not have to stop and you it up on Gogle
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at [email protected]
The process of filling the online form out was easy and straightforward; the payment and exporting, not so much.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at [email protected]
Just thought I needed for an NDA form. I am using this to protect my trademark with another company in need protection, so I downloaded this form for free!
Thank you for your review, William! We're glad our NDA form could assist you in protecting your trademark.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind review, Mark! We're thrilled to hear that Legal Templates has been helpful in starting your business and providing the documents you need. We're glad you found value in our service and appreciate your recommendation!