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LegalTemplates

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Not free but cheap
April 27, 2025

Listed as free, 1 dollar charge actually. Easy to use, easy to cancel subsciption after. Needs me to write more, that is all

Date of experience: April 27, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you for your feedback! We're glad you found the platform easy to use and the cancellation process straightforward.

Illinois
1 review
0 helpful votes
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Way to complicated
April 26, 2025

Navigation was horrible. Wasted my time putting all my sensitive information in, can't even send the documents

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

Missouri
1 review
0 helpful votes
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Charged for No Charge Plan
April 24, 2025

I got charged when it was a $0 plan. I got an alert from my bank for $1 charge that I did not know was going to happen

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

Illinois
1 review
0 helpful votes
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Great tool
April 24, 2025

I was able to create a lease proposal really fast and easy; it gives options for what you need. 100% recommend!

Date of experience: April 24, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you so much for the kind words! We're thrilled to hear the process was quick and easy for you. We truly appreciate your recommendation!

Pennsylvania
1 review
0 helpful votes
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Super easy
April 24, 2025

Worked perfectly and very easy to navigate even for me, with no legal experience. Definitely recommend

Date of experience: April 24, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you for the great feedback! We're glad you found it easy to use, even without legal experience. Appreciate the recommendation!

North Carolina
1 review
0 helpful votes
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The company is a up most helpful consulting team that provides service selling and buying homes. Their marketing team were fast and very efficent.

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 13, 2024
Betty K. — LegalTemplates Rep
11 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

Texas
1 review
0 helpful votes
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Great deal.
April 23, 2025

Great deal for quick promissory note. Would definitely "subscribe" if/when I have regular legal document needs.

Date of experience: April 23, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you so much! We’re glad you found it helpful. We’d love to support you again whenever you need legal documents!

Florida
1 review
0 helpful votes
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State Specific
April 23, 2025

Created an Affidavit of Small Estate document but I reside in different state where notary signature is needed therefore document is useless to me.

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

South Carolina
1 review
0 helpful votes
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Easy to do
April 21, 2025

Easy enough to do when I finally found the forms I needed. Thank you for the forms to fill out on my own.

Date of experience: April 21, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you! We’re happy to hear the forms were helpful once you found them.

California
1 review
0 helpful votes
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Legal forms free site
April 21, 2025

Terrible... nothing is free. Toy have to enter a credit card even for a? Free trial. What nonsense is this. Absolutely misleading web site listed as a free form service.

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2025
Betty K. — LegalTemplates Rep
11 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

Namibia
1 review
0 helpful votes
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Well after i was presented with a few payment options among which they had a 0 dollar trial plan that i reluctantly choose coz i had to pay no cent until the trial period is over, I got billed even after choosing the trial period thats states i wont be billed.

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

Mississippi
1 review
0 helpful votes
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It pulls up free forms on Google then you have to pay after 7 days free trial. Misleading information until you open the app. Disappointing 😞

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

California
1 review
0 helpful votes
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It fulfilled my needs
April 18, 2025

I am in a hurry to replace a page in a pdf file with another pdf file. This site allowed me to do it worked perfectly. The interface is very intuitive and easy to use. Thank you!

Date of experience: April 18, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you so much for your kind words. We're glad the tool helped you quickly and easily and truly appreciate the support.

Minnesota
1 review
0 helpful votes
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Just want my template why all this survey s... just wasting my time you got my billing info and now i am wasting, more time

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

New Jersey
1 review
0 helpful votes
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EBay letter
April 17, 2025

Very good but only wanted to use once. Did not want to leave a credit card number. Was not as simple as it seems

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

California
1 review
0 helpful votes
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PDF to JPG
April 17, 2025

I had a great experience using this software and site. Very true to their free trial period and gave me access to use it. Super inexpensive and extremely helpful to me.

Date of experience: April 17, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you so much for your kind words! We're glad to hear you had a great experience and found the service helpful and affordable.

Oregon
1 review
0 helpful votes
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False advertising
April 17, 2025

The website offers a free trail but that is not true. They will bill you and not notify you. The reason I caught it is because my bank notified me of a charge. Very disappointed. I haven't heard from customer service yet. They no excuse it hasn't even been 24hours since I signed up for the free trail and I was charged for their services. The services they have are helpful and what I was looking for, but I am very unhappy about their false advertising.

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

North Carolina
2 reviews
0 helpful votes
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Not free at all you have to have a membership. Easy to use though. Lots of options and specific to your state

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

California
1 review
0 helpful votes
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The form was very easy to fill out and generate the 3-day notice to clear quit it's timely and accurate and adheres to legal guidelines for the California eviction laws

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net

Connecticut
1 review
0 helpful votes
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Sublease template
April 11, 2025

Great assisting helping make my subway sample have always great communication so they can help you out

Products used:

Sublease template

LegalTemplates attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2025
Betty K. — LegalTemplates Rep
12 months ago

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net