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From the business
LegalShield has provided easy, affordable, when-you-need-it access to a law firm and experienced lawyers for over 50 years. A revolutionary legal subscription service, we protect over 4.5 million people just like you in the US and parts of Canada. For a low monthly fee, our provider lawyers advise you on things like:
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
LegalShield Reviews Summary
LegalShield has a rating of 4.4 stars from 376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalShield most frequently mention law firm, customer service and timely manner. LegalShield ranks 7th among Legal Services sites.
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I have nothing negative to say about the representative. I was given a way to address my issue and I am waiting to see if the measures taken will be effective.
The only reason I didn't grade a 5 is because the intake person first told me it couldn't be done of the change I wanted to make. The attorney of course said it could be done.
RC, thanks for sharing your experience and giving us the chance to make things right during the process. We appreciate your positive words and look forward to supporting you smoothly in the future!
I was waiting for the revised Will. It appears the revised Will was sent the day after I requested revieions, however it did not come until today, 3 weeks later. I read it over and I am satisfied with the revision, and will now get it notarized.
Zee, thank you for your patience and feedback. We're glad to hear you're satisfied with the revised Will and appreciate you allowing us to assist you through this process. Wishing you all the best as you finalize the next steps. It’s a privilege to support you, and we’re here whenever you need us.
My questions were answered and I was actually given more insight on my issue giving me more to think about and a new direction to take my issue. Thank you Aaron.
Kim, thank you so much for sharing your experience and kind words. We are glad that your LegalShield provider lawyer could provide valuable insight to help guide your next steps, and we look forward to assisting you whenever you need support in the future. Thanks for choosing us.
Very well great company to work with I have had them for many years
Jacqueline, thank you so much for trusting us over the years and for your kind words. It’s a pleasure working with you, and we’re here to provide the support you need. We appreciate you choosing us.
The experts at Legal Shield made sure I was connected to an attorney and were in communication regularly. They made me feel heard and supported my case. I was able to success in the case - without them, I would have not had the confidence to proceed. Thank you!
Michele, thank you so much for your kind words. We're grateful to hear that our team provided the support and confidence you needed throughout your case. It’s wonderful to know we could help you achieve a successful outcome. It’s a privilege to support you, and we’re here whenever you need us.
Experience was great and also a learned one that I will not forget thanks for your help!
Victor, we appreciate your kind words and are glad the experience was meaningful for you. We're committed to supporting you whenever legal guidance is needed. Thank you for being a valued LegalShield member and for sharing your wonderful experience.
Complicated legal problems are made easy to understand
Basia, thanks for your wonderful feedback. Hearing that our team can break down complex issues in a friendly and approachable way means a lot to us. We’re dedicated to making your experience as smooth and reassuring as possible. We’re here to support you whenever you need assistance. Thanks for being a valued member.
I was pleased to get a response very quickly within an hour or two when it was going to take me 6 weeks to book time with a local attorney.
Linda, thank you so much for highlighting how quickly our team assisted you. We understand timely support makes all the difference. I’m glad our team could provide a prompt solution when alternatives felt far off. We appreciate you taking the time to share your experience and are pleased to be of service.
Parker Stanbury LLP — Attorney Referral Experience
Review:
My experience with Parker Stanbury's attorney referral service has been deeply disappointing and far below the standard expected from a firm that charges a monthly fee to provide meaningful legal access.
Despite having a legitimate and well-documented federal ADA/Section 504 case, the referrals provided to me were consistently ineffective. Several of the firms Parker Stanbury referred me to never responded at all—not to me, and in one instance, not even to Parker Stanbury themselves when the firm followed up to confirm whether they were still interested. That alone is unprofessional and reflects a lack of proper screening.
In addition, one paralegal—Mr. Starr—was openly rude, dismissive, and misleading. Later, I saw numerous negative public reviews about him and realized my experience was not unique. It raises serious concerns about the quality control of the attorneys and staff included in Parker Stanbury's referral network.
I expected Parker Stanbury to connect me with firms that:
actually want to speak to the clients they agree to receive,
have the capacity and willingness to evaluate complex cases,
understand ADA Title II, Title III, and Section 504, and
follow through after accepting a referral.
Instead, I received referrals to attorneys who had excuses ("too much work," "no bandwidth," "not the right fit") after they had already told Parker Stanbury they were willing to take my case information. If a firm accepts a referral, they should be prepared to follow through—otherwise, why accept it at all?
This pattern places paying clients at a huge disadvantage. We rely on these referrals because we are told the attorneys are vetted and reliable. When multiple referrals fail, ignore communications, or behave unprofessionally, it reflects poorly not only on those firms but on Parker Stanbury's screening standards. Clients should not have to chase down attorneys or repeatedly explain their case to firms that never intended to be helpful in the first place.
For someone with a valid, serious federal case involving ADA discrimination, retaliation, and systemic misconduct by a university, Parker Stanbury's inability to locate even one engaged, knowledgeable ADA attorney is unacceptable. This is exactly why I feel AI should eventually handle more of the legal triage and analytical work—because the human side too often breaks down due to inconsistency, lack of follow-through, and poor quality control.
Parker Stanbury needs to significantly improve its referral network, vet the firms on its list more rigorously, and ensure that when attorneys accept referrals, they are actually prepared to speak to the client. Otherwise, the service fails both the client and the firm's own reputation.
Samuel, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I have had two occasions where, when needed, Legal Shield has been willing to write letters supporting me. I have called around 8-9 times for various issues/things unrelated to those two episodes. They have taken my requests seriously, professionally, and at 29.99 a mo to cover my whole family that's a deal.
Johnnathan, thank you so much for sharing your experience and for trusting our team during challenging moments. We're glad to be able to provide valuable support to you and your family at such a great value. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Thank you for providing exceptional legal services.
Deborah, thank you so much for your kind words. We value your trust and are committed to providing exceptional support whenever you need it. Please feel free to reach out anytime you need assistance; we’re here to help.
Was knowledgeble, follow up was helpful, and was thorough. It was not clear though what the service provides and does not when we first contact Legal Shield.
Thank you for your thoughtful feedback. We are glad to hear that the guidance was timely, knowledgeable, and thorough, and that the follow-up was helpful. We appreciate you sharing that the scope of services was not fully clear at the start. We understand how important it is to know exactly what is and is not covered under your membership. Our team is always happy to walk through your benefits in detail and answer any questions so you can make the most of your membership. Please feel free to reach out to our Member Services team at (800)-654-7757 or via chat at https://bit.ly/4kZ9t8d between 7-7 CST, Monday-Friday, for clarification or additional support. Thanks for being a valued member.
I have nothing more to offer at this time! Thank You!
Alphonso, Thanks for the review. We’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback.
I am happy that I'm a member of Legal Shield. I called for assistance with solving a discrepancy with my son's birth certificate. I was originally told that because I was a member, I would receive the discounted rate, which would put the cost at around $450 to solve the problem. The Layer Arienne Hobbs was extremely helpful and was a pleasure to speak with. She requested that I send her some documents to review, and I did. She called me back and advised me that I could handle this myself if I was willing to do a little paperwork. She advised me that I could download a form and submit it myself with supporting documents for $10. She was great to talk to, a very knowledgeable and pleasant person. Thanks again, Adrienne.
Ernest, thank you for sharing your experience. We're pleased to know your Provider Lawyer was able to guide you toward a simple solution, and we truly appreciate your kind words. We look forward to continuing to assist you whenever you need us.
The legal team demonstrated exceptional professionalism and completed the work in a timely fashion. Revision requests were addressed with promptness and efficiency.
Harold, thank you sincerely for your kind words. We are pleased our team provided the professionalism and attentiveness needed to support you promptly. Your feedback encourages us to maintain these high standards in every case entrusted to us.
Received feedback in a timely manner from the customer service representative regarding my request and from the Layer also
Thank you, Giraraj, for your kind words. We’re glad to hear that our team was able to respond promptly and meet your expectations. Looking forward to continuing to assist you whenever needed.
Everyone l've had the pleasure if speaking with has been professional.
Thank you, Barbara, for your kind words and trust in our team. We're committed to maintaining the professional support you've experienced and are here to help with anything moving forward. Looking forward to continuing to assist you every step of the way.
Help to solve my problems very dependable I highly recommend their services
Thank you so much for your kind words, Lenell! We’re truly glad we could provide the dependable support you needed to solve your problems. It means a lot that you would recommend our services, and we’re here anytime you need us again.
I was sent a cease and desist order by a lawyer so I called to find out my options.
Thank you for trusting us with such an important matter, Robert. We’re glad we could help clarify your options and look forward to supporting you with any future needs or questions you may have. Your continued confidence in our services means a great deal to us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Robert, thanks for taking the time to share your experience. We're glad your LegalShield provider lawyer provided a clear way forward, and we hope the measures bring the results you're looking for. Please don't hesitate to reach out if you need any further support along the way. We appreciate you choosing us.