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Leesa

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Leesa Reviews Summary

Leesa has a rating of 4.2 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Leesa most frequently mention customer service, new mattress and sapira hybrid. Leesa ranks 5th among Mattress sites.

service
26
value
2
shipping
2
returns
2
quality
2

Instant Feedback

375 reviews

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Maryland
1 review
0 helpful votes
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I don't need to do this.
February 27, 2023

You have my money already. Why does this have to be 50 characters

Date of experience: February 27, 2023
Maryland
1 review
0 helpful votes
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Great Transaction
February 27, 2023

Mattress was ordered, delivered, and set up within Five days. Great mattress! Highly recommend if you are a back sleeper.

Date of experience: February 27, 2023
Virginia
1 review
0 helpful votes
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Helpful on the phone
February 27, 2023
Updated review

Somehow missed where it chose my credit card? But it was okay. Then discovered I had clicked on a payment plan that had the wron delivery address. Yipes!

Date of experience: February 27, 2023

Somehow missed where it chose my credit card?
March 22, 2023
Previous review

Somehow missed where it chose my credit card? But it was okay

Date of experience: February 20, 2023
Ohio
1 review
0 helpful votes
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Haven't tried mattress yet
February 27, 2023

Don't know yet. But mattress shipped fine. Will know more later.

Date of experience: February 27, 2023
Texas
2 reviews
0 helpful votes
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I recently acquired a mattress from Leesa and was amazed by its comfort and superior quality. The quick delivery and hassle-free setup made the experience even better. Since sleeping on it, I have noticed a significant improvement in the quality of my sleep and a reduction in morning aches and pains.

Date of experience: February 27, 2023
New Jersey
1 review
0 helpful votes
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Third Leesa Mattress
February 27, 2023

This is the third Leesa mattress we have purchased. From night one on our first Original mattress, we had a feeling we found our go-to mattress company. After a week of solid sleep, we knew. And still sleeping well after 5 years! We have since purchased two more. Another Original type for our son and the latest is a Youth Mattress for our daughter. She has not slept better in years.

We are generally side sleepers, and I also tend to run hot, but have found our mattress quite comfortable. We are also impressed with the company's generosity in donating a mattress to those in need for every 10 sold.

Communication and delivery from Leesa could not be better. And setup has been easy and fun for each mattress. Just follow their tips for the best way to do things, and you'll be pleased with the results. Happy sleeping!

Date of experience: February 26, 2023
Florida
1 review
0 helpful votes
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Great delivery process!
February 26, 2023

Received my mattress 4 days after placing the order. All went really smoothly!

Date of experience: February 26, 2023
California
1 review
0 helpful votes
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Great product poor communication; I ordered a mattress protector but never received any email updates and the shop website didn't even indicate it had been shipped and then low and behold it showed in the pouring rain in a cardboard box-saved by the plastic it was wrapped in. A quick wash and it was ready to go when my new Sapira hybrid arrived. Fits perfectly!

Leesa attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 26, 2023
Illinois
1 review
0 helpful votes
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Super fast delivery.
February 26, 2023

Easy to order, everything shipped super fast. The pillows are super interesting. Haven't slept on them yet but plan to soon!

Date of experience: February 26, 2023
New York
1 review
0 helpful votes
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A Dream to Sleep On
February 26, 2023

I was surprised at how very, very comfortable the mattress is. It conformed beautifully to my body. In fact, the first night, I experienced no hip pain when I turned over. (Doesn't say much about my previous mattress.) It's kind of silly, but I can't wait to go to bed at night. The mattress is heavy and without handles, so it took me a half hour of manuvering to get it on the bed frame.

Date of experience: February 26, 2023
Oklahoma
1 review
0 helpful votes
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Simple
February 26, 2023

We needed a new mattress and Leesa made it easy and simple. Slept over 12 hours on night 2

Date of experience: February 26, 2023
Massachusetts
1 review
0 helpful votes
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Shopping experience rating only
February 26, 2023
Updated review

I purchased without using a discount code because I couldn't figure out where to put it in on the mobile site.:(

The shipping was great, the instructions were easy to follow, and the mattress is great, I'm just bummed I couldn't give credit to the podcast that inspired me to purchase.

Date of experience: February 25, 2023

I purchased without using a discount code because I...
March 12, 2023
Previous review

I purchased without using a discount code because I couldn't figure out where to put it in on the mobile site. :(

Date of experience: February 9, 2023
South Carolina
1 review
0 helpful votes
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New style mattress
February 25, 2023

I had my first nights sleep on my new Leesa Sapira Hybrid king mattress and was very satisfied with the experience. It was comfortable and was firm. The only problem was in getting it onto the frame. It was difficult for my husband and I to handle. Two strong males are necessary not one and a not so strong female.
I thought I was supposed to get two queen/king pillows with this order as it displayed at check-out but I did not.

Date of experience: February 25, 2023
Illinois
1 review
0 helpful votes
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Great mattress and pillow
February 25, 2023

We love our new Leesa Sapira Hybrid mattress and pillows! The items were easy to order, though it wasn't completely clear to us whether we needed a foundation or not. We do wish there had been a delivery service with setup and removal of the old mattress. The mattress is extremely heavy and difficult to move up steps. But now that it is in place, it is so comfortable and has alleviated all of our aches and pains!

Date of experience: February 24, 2023
District of Columbia
1 review
0 helpful votes
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So good
February 21, 2023

I love the mattress and pillow. They cured my back and shoulder and neck pain all together. I'm very happy with the purchase. Shipping was fast too and items arrived well packed. Thank you!

Date of experience: February 21, 2023
California
1 review
0 helpful votes
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Solid products and fast service
February 20, 2023

I've been a very satisfied customer of Leesa for several years. Their hybrid mattress is super comfortable, just recently ordered a mattress protector, which fit perfectly.

Date of experience: February 20, 2023
New Hampshire
3 reviews
0 helpful votes
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Delivery
February 19, 2023
Updated review

Answered questions was informative quick and easy
The delivery was on time as promised. Very fast service.

Date of experience: February 19, 2023

Answered questions was informative quick and easy
February 12, 2023
Previous review

Answered questions was informative quick and easy

Date of experience: February 11, 2023
Michigan
2 reviews
0 helpful votes
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Easy process, comfy bed!
February 18, 2023

Bed was delivered ahead of schedule! Wonderful bed!

Date of experience: February 17, 2023
Minnesota
1 review
0 helpful votes
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Great service!
February 13, 2023

I placed our order on Monday and we received our mattresses on Thursday, only three days later. What great service! They are very comfortable and we are enjoying them. Thanks!

Date of experience: February 13, 2023
New Jersey
1 review
0 helpful votes
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Perfect product and service
February 8, 2023

Amazing thank you very much for an awesome product.

Date of experience: February 7, 2023

From the business

At Leesa, we strive to be better in all we do. From designing and manufacturing premium sleep products to donating new mattresses to families in need through our nonprofit partners, we work every day to be a positive force in the world — because everyone deserves better sleep.

Our mattresses are meticulously designed and made in America with the highest quality materials. They’re expertly crafted for exceptional comfort and support. Our 30-plus years of hands-on industry knowledge informs every one of our products, at every price point. You’ll find all you need for a better night’s sleep at Leesa.

Your purchase fuels our purpose. Because of you, we are able to partner with local and national giving partners to provide beds for their communities. When you purchase a Leesa mattress, you are pursuing better sleep for yourself as well as others.


leesa.com
Glendale, AZ, United States