LeesaReviews 123

I'm a 4"9" 74 year old woman. The mattress and foundation were delivered to my front door. I pushed both to my bedroom and in 15 minutes it was ready to sleep on.

It's very comfortable for me. Not too fluffy or too firm. Just perfect. The only bad thing was that it took 2 more days to be delivered - maybe because I added the mattress protector too.

I bought my Leesa mattress with about a week and a half to spare before a friend was coming into town. When I pushed "buy" it said to download Shop to see when my package would arrive. Shop didn't display that information, and didn't even display a notification that the eta of the mattress wasn't yet known. I had to reach out to customer service, who was not helpful in giving me insight.

After a few days, I got a notification from Leesa saying there was warehouse delays getting the mattress to FedEx to ship, but still no estimate as to when the mattress would arrive.

The important thing is that the mattress came in time, but the zero visibility into the problem was really frustrating and I had to be a proactive customer in order to know all that. Would've rather been told up front!

We were looking forward to our second Leesa for a different home, and when delivery was delayed we thought maybe Leesa service had declined. Until we found that the factory had been struck by a tornado! We contacted Bethany in customer service, who explained, and we ended up getting the mattress a little sooner than originally expected!

I inquired at customer service prior to purchase about how long it would take between ordering and delivery. The woman on the chat line said earliest delivery would be 8 days.
The reason that I needed to plan is that I'm buying a new house and the mattress should arrive no sooner than moving day. I ordered exactly 8 days out, and holy cow! I received my update that the new Sapira hybrid is arriving too soon! I panicked as I couldn't get in the house sooner than closing and couldn't risk that it would sit on the front step.
Anthony with customer service saved my life, huge kudos! I could not make any headway with FedEx, and so Anthony did it for me! He got me a vacation hold until exactly the right day.
And my mattress arrives so that we could sleep in it that first night.
We love the mattress, but I love Anthony even more

Store employees were extremely friendly and patient in helping us decide a configuration and fabric selection.

Thanks for the Excellent Service! Thank you again!

Leesa and FedEx couldn't seem to agree on who had cancelled or been unable to deliver my package. Neither then seemed to know that it had actually arrived.

Mattress is still not here.

The customer rep was being very short with me, and when I began to tell her that, she literaly hung up on me. I was shocked. Honestly, I dont know why i didnt cancel the order.

I placed an order and waited for shipping information. I received an email from Sitejabber asking me to verify receipt of my order prior to receipt of shipping information. I went to Leesa's website to check my order. The website isn't set up to allow tracking of existing orders but I was able to email customer service. Received prompt response. Facility had been damaged by tornado, shipping is delayed, should ship in a bit. Delay is understandable. All is okay. It might have been nice to get an email blast about the problem.

Easy and straightforward to use, in terms of ordering. A couple of days later, we received a shipping notice with a projected delivery date. When the date came, all that arrived was the free pillows that come with the mattress. I called Leesa to inquire about the status of the mattress, and they were quick to explain that it was shipped separately, and gave me an anticipated delivery date for that for 5-7 days later. While we are okay with that, it would have been helpful for this to be explained clearly in the original shipping notice.

I called to see if we could get help setting up our new mattress and get rid of the old one. Excellent help from our customer service representative.

I got my new Leesa Legend hybrid mattress today. I am very impressed with the quality and initial impressions. I was worried a bit about odor but there is none to speak of, and the mattress finish and fabric is very high in quality. I chose to have the white glove delivery and setup service. The guys had some problems putting the foundation together; initially they told me it wouldn't work in my bed frame. Thankfully I had done my homework and was able to help them figure it out. Still, it should have been easier.

The process of selecting a mattress was simple and quick. We also used the Bread finance option. Much quicker than visiting a furniture store. Can't wait to try the new mattress.
Update: 4/9/2023 received the mattress a few days after ordering it and about a day later the pillows arrived. Have used the mattress for a few days now and I've noticed a tremendous difference with my sleeping experience neck and back pains are slowly going away.

Quick and easy ordering process. Delivered in reasonable amount of time. Love the mattress and pillows so far.

This is the second mattress I have purchased from Leesa. I am very pleased with both the purchasing process and the product delivery. The mattress is extremely comfortable.

Expected to be able to use a discount code from Wirecutter, and wasn't. Delivery was a botched mess with FedEx.