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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.6 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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This company has the best quality and prices for your needs
If I could give you a zero i would- I ordered the wrong lights but too expensive and a hassle to send them back
I am excited to put these lights on my Gladiator, but it would have been nice to have instructions to install them. I am a complete novice at this and fear I will have to hire someone to put them in.
Dear Rick P,
Thank you for your feedback regarding the installation instructions for your product. We appreciate your patience as we address this matter.
Upon review, we have attached the installation instructions to this message for your reference. We hope that these instructions will assist you in the installation process. If you require any further support, guidance, or have additional questions, please do not hesitate to reach out to us. We are here to provide you with the assistance you need to ensure a smooth installation.
Dear Zach H,
Thank you so much for your positive feedback!
We also appreciate your kind words about our prompt delivery service. We strive to ensure that you receive your orders quickly and hassle-free.
Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Dear Andrew H,
Thank you for being satisfied with our product.
Thank you once for choosing us, and we look forward to serving you in the future!
IF this could be a ZERO rating it would be.
Screw this company they do not take care of you
I have had an issue for the last 8 months and they ask for video after video and then thank me for my "patience". Screw you. They will not replace nor will they call you on the phone $600+ wasted
Do not use them ever.
Now their product sits in my garage in a competitor's box awaiting shipment BUT they will not take a call or anything else. They will not warranty or take the headlights back to even do their own diagnosis on the isse as I now have the lights OUT OF MY Gladiator because the do not light up the road in NORMAL headlight mode. Now to be fair they did work at first but first it was the right, please send a video. Then the other one did the same thing SO I swapped them for Oracles (which I should have done in the first place).
This company needs to step up and take care of this, BUT THEY WILL NOT.
Easy and straightforward. The extra wires were a little tricky to get stuffed back into OEM housing but I managed and it looks great!
Dear Jim M,
Thank you so much for taking the time to share your feedback with us!
Your feedback motivates us to continue delivering the best possible products and service.
We look forward to serving you in the future!
Dear Joey L,
Thank you for your feedback.
Firstly, we would like to extend our sincere apologies for the delay you experienced in the processing and shipping of your order. Your time is important to us, and we deeply regret any inconvenience this may have caused you.
We understand that prompt delivery is crucial, and we offer multiple transportation options to accommodate our customers' preferences. In your case, your order was shipped using FedEx, with an estimated delivery time of approximately 7-10 working days.
For more detailed information regarding our shipping policies and delivery times, please refer to the following link: Link to Shipping Policy
We genuinely appreciate your understanding and patience during this time. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service team. We are here to support you in any way we can.
Warm regards,
Customer Service Team
Led Factory Mart
There were no instructions for installing the fog lights
Dear Curtiss W,
Thank you for reaching out to us with your feedback. We genuinely appreciate your input, and we're committed to ensuring a smooth and successful installation process for you.
We're sorry to hear that you didn't receive the installation instructions with your fog lights. To address this promptly, we've already sent the installation instructions to your email. Please kindly check your inbox, including your spam folder, in case the email was filtered there.
If you have any further questions or need additional assistance with the installation, please don't hesitate to reach out. Our team is here to support you and provide any guidance you may require.
Dear Rick J,
We appreciate your feedback, and we are delighted to have been able to assist you in resolving your issue. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
We understand that communication via email is essential for addressing any further questions or concerns you may have. We have reached out to you via email to continue our support and ensure that all your needs are met.
If you have any inquiries or require assistance, please do not hesitate to contact us at [email protected]. Rest assured that we are dedicated to responding to your emails promptly, typically within 24-48 hours.
Once again, thank you for choosing. We look forward to assisting you further and providing you with a seamless experience.
Warm regards
Customer Service Team
Led Factory Mart
Dear Lee Williamson,
Thank you for taking the time to deliver positive feedback on your experience.
With your encouragement, we will continue to improve the high quality and commodity innovation route. We hope you will accompany us on the way in the future.
Long as this isn't a scam. I'll be OK. You people still haven't reached out to me. I have a problem with your passing lights. The halos on the lights only light up half way. I'm sure your products are very good. Maybe I'm doing something wrong. Please call or text me at:
*******081
This is George C. MacGirvin.
Very easy online ordering, love how it's explains what you need for headlights
Dear Renae B,
Thank you so much for taking the time to share your feedback with us!
We greatly appreciate your understanding and we look forward to serving you in the future!
There's a need to clearly ID the app in the Apple Store that needs to be downloaded and used to change the lights color.
Hi Brian W,
Thank you for your feedback.
Our instruction manual has a clear APP QR code. Please download the APP by scanning the QR code.
Awesome product! Would buy again! Colors are awesome!
Dear francois n,
Thank you so much for your fantastic feedback! We're thrilled to hear that you're enjoying our product and that the colors have met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you're pleased with your purchase.
Thank you once again for choosing us, and we can't wait to have the opportunity to exceed your expectations again!
My order seemed to be taking longer than usual. I had to reach out twice to confirm my order. On the first to see why I got a shipping confirmation but no tracking info after a few days. On the second time I reached out because UPS had not received package yet. Right after I reached out UPS got the package. Coincidence or not still not fast shipping like they say even though I'm in Washington and they're in Cali.
Hi Jose A,
Sorry that you are not satisfied with our shipping time.
We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc.
Since we use the shipping method of UPS to send your package, the shipping time is 3-10 working days before it can be delivered.
Please check the details:
https://www.ledfactorymart.com/pages/shipping-policy
Hope you can understand any inconvenience caused to you.
Delivery was quick and packaging was simple! I am by no means a mechanic and install took no more than 15 mins. Some instructions in the packaging would have been helpful but there's enough to go off of on the website! Would recommend to anyone looking to add a little flare to their ride.
Dear Rafael M.
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with the quick delivery and packaging of your order.
Thank you once again for choosing us, and we look forward to serving you in the future!
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James G,
Thank you for taking the time to deliver positive feedback on your experience.
With your encouragement, we will continue to improve the high quality and commodity innovation route, and set a reasonable price. We hope you will accompany us on the way in the future.