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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Bob H.
Argentina
1 review
0 helpful votes
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I just received this jacket
October 10, 2019

I just received this jacket and am impressed with it. It is lightweight and appears to be sturdy. The price is right.

Date of experience: October 10, 2019
Angela A.
Argentina
1 review
0 helpful votes
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Jacket looks great! Love it
October 10, 2019

Jacket looks great! Love it for summer riding...the airl flow is awesome! The colors look awesome and the jacket is very visible at night. Great price for a great jacket!

Date of experience: October 10, 2019
Angela W.
Argentina
1 review
0 helpful votes
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Great jacket! It allows air
October 10, 2019

Great jacket! It allows air to flow nicely and protects you as well.Xelement makes quality products at a good price.Don't hesitate to buy this jacket.

Date of experience: October 10, 2019
Brenda Q.
Argentina
1 review
0 helpful votes
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My order arrived right on
October 10, 2019

My order arrived right on time. Both the wifes jacket and mine fit perfectly. At 5 foot nine and 170 lbs. the medium was spot on but a little tight at the wrists for my hands to pass through but should get better with use. The ventilation is great and these jackets will be super on days when the temps climb above 80. Damn good looking jackets too.

Date of experience: October 10, 2019
Kathleen X.
Argentina
1 review
0 helpful votes
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Great warm weather jacket very
October 10, 2019

Great warm weather jacket very comfortable and light weight. I would recommend to a friend.

Date of experience: October 10, 2019
Mary O.
Argentina
1 review
0 helpful votes
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Love it will be wearing
October 10, 2019

Love it will be wearing it all spring and summer. Fits just right.

Date of experience: October 10, 2019
Nancy I.
Argentina
1 review
0 helpful votes
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This is an excellent, summer
October 10, 2019

This is an excellent, summer riding jacket--the mess keeps you as cool as possible while the armor is there to protect, just in case. Add to these features a great price, and you have a winner.

Date of experience: October 10, 2019
Kevin O.
Argentina
1 review
0 helpful votes
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My MC loves them! Very
October 10, 2019

My MC loves them! Very Light Weight so perfect for the summer and highway riding, especially if you want to feel protected. I ordered 8 of them even 2 in Women's. LeatherUp You have to get more in stock PLEASE, and the gloves too. :)

Date of experience: October 10, 2019
Barbara A.
Argentina
1 review
0 helpful votes
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Can't beat the price for
October 10, 2019

Can't beat the price for this jacket. Drove Atl, Ga in 80 degrees and it let the air through quite well. Only negative is it's a little bulky, but I'll take it for the protection.

Date of experience: October 10, 2019
Angela E.
Argentina
1 review
0 helpful votes
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Fit and finish are really,
October 10, 2019

Fit and finish are really, really good! The adjustability is a very nice touch and the storage pockets are easy to get in and out of! You definitely get a lot of jack for the money you pay!

Date of experience: October 10, 2019
Jason T.
Argentina
1 review
0 helpful votes
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Fairly new biker who wears
October 10, 2019

Fairly new biker who wears an Xelement armored jacket that I love, however, went out with 3 other riders for a seven hour ride in 90 degree heat and just about wilted with my other jacket. I got this one the next day. It is amazing, the wind blows right through it, I've had it on when it was over 100 degrees and as long as you are riding, it stays comfortable, and still gives you the CE armor and visability I still desire. Definately a bargain for summer riding! And LeatherUp, as always was great to work with!

Date of experience: October 10, 2019
Richard X.
Argentina
1 review
0 helpful votes
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The jacket seems fine, except
October 10, 2019

The jacket seems fine, except for one small complaint. The pocket that the elbow armor fits into tend to snag my fingers when I'm putting on the jacket. Other than that, the jacket is cool enought to wear on our hot Tallahassee afternoons, a BIG plus. The fit is good. I got an XL, and I am the typical FMAWG (Fat middle aged white guy). Over all, a good value!

Date of experience: October 10, 2019
Rebecca J.
Argentina
1 review
0 helpful votes
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Nice jacket for a 95
October 10, 2019

Nice jacket for a 95 deg day. The cuffs are a little tight going over my hands on the 2x but it is comfortable to ride with.

Date of experience: October 10, 2019
Scott D.
Argentina
1 review
0 helpful votes
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Light weight and cool for
October 10, 2019

Light weight and cool for protection on hot summer days.

Date of experience: October 10, 2019
Charles M.
Argentina
1 review
0 helpful votes
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My husband is VERY satisfied
October 10, 2019

My husband is VERY satisfied with this jacket and so am I. The leather jacket is too hot during the summer so was riding without a jacket which can be a major safety issue. He says the jacket actually cools better than not wearing one. Once you start moving and getting the air flow it circulates throughout. With dark color it gets pretty dang hot sitting still as anything would but almost like AC when you start to move. Once you atart wearing it for a bit the shoulder armor starts to conform to the body but moves around initially. He is 5'8', weighs 185 and got the large - he likes the fit but I feel he could have gone with a medium. So if you decide to wear in winter I feel you could easily fit something like a sweatshirt underneath.

Quality in our opinion is excellent. So far we have been exceptionally pleased with all of our purchases from LeatherUp. We have never had to return anything but I know we would receive great customer service if we had to.

My brother saw my husbands and bought one and now I'm working on my son to get one.

Date of experience: October 10, 2019
Janet P.
Argentina
1 review
0 helpful votes
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I live in Kansas City,
October 10, 2019

I live in Kansas City, and our temps have been 100 plus for several weeks. This is the best cross between protection (although I hope that I never have to put it to that test), and comfort (since it allows lots of air flow). The elbow pads tend to poke a little when first getting it on, and the sleve buckles can catch the straps on my backpack when getting it off, but to me that is no issue, since I would not ride without it in these temps.

Date of experience: October 10, 2019
Sandra M.
Argentina
1 review
0 helpful votes
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I live in the DFW
October 10, 2019

I live in the DFW metro area of Texas. At this time our temps are hovering around 100-105 degrees. This jacket is the best thing since indoor plumbing. Yes, it's warm but not unbearable and when you think about the protection afforded by the jacket wearing it is a no brainier. The jacket is comfortable and looks great. I'm putting in an order for the better half to get her one too.

Date of experience: October 10, 2019
Donna A.
Argentina
1 review
0 helpful votes
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Great jacket. Looks really great
October 10, 2019

Great jacket. Looks really great as well. Wore it when it was 80 degrees and felt great. Very light and it really does allow a lot of air flow through the jacket. Great buy! I'm 5'5" and medium fits just right.

Date of experience: October 10, 2019
Joe H.
Argentina
1 review
0 helpful votes
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Just what I need for
October 10, 2019

Just what I need for over the cool vest. I ordered an XL but had to exchange it for a 2XL and then it fit fine. Haven't used it on a run yet so when I do I'll repost.

Date of experience: October 10, 2019
William V.
Argentina
1 review
0 helpful votes
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good looking jacket, bought one
October 10, 2019

good looking jacket, bought one for my wife also. Can't wait to try them this spring

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States