On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This jacket is Bad to the Bone. The XL fit fine for me (6'0" and 210 lb.). The leather is heavy and soft and seems to be top quality, sleeves have plenty of length as a riding jacket should. After going through all the reviews I was thinking I would have to send the jacket back for a 2XL but I personally would not want it any bigger. The fit is snug but not too tight for adding a hoodie or a sweatshirt for colder weather. The sleeves do let air through while riding but in cold weather I wear snowmobile gloves anyway. The neck warmer is not big enough to pull over my face as is shown in the video but will work under the chin. The Zippers where another concern while reading other reviews. They are nice and worked fine made of metal and say YKK on them. I am not sure how long the glove pulls on the zippers will last, the leather on them is a little thin. Bottom line is this is a fantastic HEAVY jacket with the quality of much higher priced leather jackets sold elsewhere for 2 to 3 times the price.
Excellent jacket! Fits well, forms right for riding, and the cost is reasonable. Quality of the materials seems first rate. Hope I never have to test its armor, but it seems solid. Great buy!
I just got my Jacket and so this is my first impression review. I have to say that I am absolutely stoked - I mean if you put a Harley Davidson badge on the Jacket it would cost $400 easy ( I got it for $150) Two things would make this the ultimate Jacket: 1) Option to add back armor and 2) additional vents on the arms. In addition to being perfect value for money this thing makes even me look like a half decent bloke.
I like my jacket. I bought it a month ago to the day, and I like my jacket. Perfect? NO. But it's the best jacket (of four) that I've ever owned. If you're reading this, you already like the looks, so the first question you may have is "how will it fit me"? Mine fit me exactly as I imagined it would. I'm 6'2" and weigh this side of 195 lbs. XL is perfect for this body type. I've had other XL jackets that became a 'parachute' on the highway. With the Xelement there is no breeze up the sleeves. When the vents are closed, no chill flowing through. I've ridden several cool days and nights (55-60 degrees) and no need for the liner. Some have complained that the liner doesn't cover the arms. Solution: wear flannel shirts or a sweatshirt. Some have complained about the liner material - I get what they're saying. But at this price point, I would only complain if I wore the jacket inside-out. What counts to me is the quality of leather, the fit, and the attention to exterior detail. This jacket does that in spades.
I really like the look, feel and price of this jacket. I was weary of all the good reviews, thinking it was a scam or company employees submitting bogus stories. I've worn this jacket for a mont now and am not disappointed in the least. I've have 2 well made jackets that cost me twice the money that I'm willing to give away to friends, because I know that there is no going back.
Conact me if you question this review: *******@comcast.net
The jacket's lining in the sleeve where the armor goes had 1/2" tear in it right out of the box. One of the buttons holding the vest liner in came off within a week. The zippers on the sleeves won't stay zipped either. The fit is OK, it looks nice, and it seems like an OK jacket. Just OK though, nothing to write home about!
I ordered this jacket about a month ago and I am very happy I did. Good and heavy but flexible. Sharp look and very comfortable. I'm 6'3 235 and the 2XL fits very well, maybe a little snug with the liner in but not bad. For the price it was a great buy. Five stars though I can't truly rate the durability since it's still pretty new... Thanks Leather Up!
great,,excellent,,perfect,,,all around great jacket,,,i'm not a biker but can appreciate great craftsmanship & durability,,,it fits perfect,,,it feels great,,love the xtra pockets & the removable lining,,,,couldn't ask for a better jacket of this caliber.....you won't be disappointed......leather up rocks !!!!!!!!!
Received for Christmas. Very nicely made like an Xelement leather jacket I have. Good price, nice quality, nice features. Can't wait to use it on those hot summer days.
The purchase began with excellent customer service. What I really like is the removable liner! On cold mornings it does a great job of keeping me warm and on warm afternoons it is very easy to remove. Great feature. Good price. Great service. Who could ask for anything more.
I received this jacket as a replacement for B7209 which is no longer available. This is a great jacket! I wore my BMW jacket (which I paid two fortunes for) this past Sunday morning in 40 degree weather and felt the cold. I returned home and wore this jacket and never felt the cold. The jacket is very soft and comfortable. It is well constructed and looks sharp. For the price you cannot beat this jacket for quality I highly recommend this jacket and in future LeatherUp will be my go to store for motorcycle jackets!
Great Jacket ! Really love the look and feel of this armored jacket. Also warm on those chilly days. Good quality and great price for such an item. Thanks
I love these boots, not only do they look great with my jeans, but they also look adorable with a couple of my dresses I wear.
Good look, great price, good for one slide, Laid down my bike in a low speed crash, wearing the Xelement Igniter. I walked away with minor abrasions on my left arm, the jacket did not survive. Can't use it anymore, but it did its job.
Excellent jacket for the money!!!
Your "handling time" needs some work though. When I am told that it will ship in 1-3 business days, that's what I expect. I'm glad I only paid for ground service as I doubt I would have gotten my moneys worth paying for any of the expedited services. FedEx got it to me in only 3 days though once they received it from LeatherUp. Anybody else think there is something wrong with the fact that FedEx can get it from point A to point B in a shorter time than LeatherUp can even get it out of their warehouse?? Just my $.02, thanks for reading!
I have been wearing the jacket for a week now and it really makes the heat bearable. When it is 93 degrees there is no such thing as cool but when moving the mesh allows the breeze through and helps keep the comfort level within reason. I think the light color helps with the heat from the sun when stopped. A definite recommendation!!!
Jacket fit good except for the elastic around the wrists, it was too tight. My wife will tell you that I never return anything but I did have to send this back. I will try another style.
I love it! The jacket is great and so is their customer service! I highly recommend leatherup.com!
Jacket fit just fine the only problems I have with it are the cuffs are way too tight and I have a small wrist. The liner is good but not really good enough for any mild weather. It was still a little cool in 70 degree weather while riding with the wind. With all that said I do like the jacket quite a bit.
excellent fit, really fresh to use during hot days!
It's a nice jacket and a good value. It's silver and light grey (not white) which is good. Lots of air flow. I'd buy it again. I'm between a medium and large - bought the large and it fits perfect.
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members