Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awesome jacket! Heavy and warm. Long arms and sturdy construction. I'm 5'11'', 200# and 2XL is a perfect fit. It is darker than the pictures but will probably fade and wear to perfection! At this price? It can't be beat! Thanks LU, for another great jacket!
Nice jacket. It is a lower to mid grade of leather (not as supple and consistent as higher grade leathers). There are minor finish issues, but overall a nice jacket. It is a good value and LeatherUp is great to do business with. I am 6' 185lbs and originally ordered an XL. I sent it back for a L. This is not a very fitted style.
Beautiful jacket. Durability and quality of the jacket is amazing. This is no joke folks these guys are for real. They delivered as promised.
Ordered this item as a Christmas present for my son. Because of the incredible price, my husband was concerned about the quality. Once we received it we were both pleasantly surprised by the top-notch quality. My son has received numerous compliments and he directs them to your ite.
This is a very well made, great looking jacket. Forget about the price, it's worth twice as much. Although, if you have a lot of extra in the stomach area, this might not be the jacket for you. And the liner doesn't have sleeves, which removes the "pain in the $#*!" factor from putting putting it on and taking it off. I'm 5'6", 155, and the medium fit perfectly.
Great jacket for the price, quality and look of jacket ,just what i was looking for.Followed advice of reviews and fit was perfect. I am 210lbs 5'9 3xl fit like a glove. sleeves just a little long, can live with it.
Ordered this jacket and wasn't expecting anything spectacular, considering the price. WRONG!!! I could not be more happy. I'm 6'1", about 165 lbs, 34" sleeve. I ordered a large and was afraid it might not fit. It was like a tailor sat in front of me making it just for me. A very substantial jacket. I am really happy with this jacket.
Can't believe the quality, I wore it on a trip to Vegas over the super bowl wk nd, the weather was a little chilly, but i wasn't cold at all. And when i arrived in my room i realized i didn't have my liner in. NICE JACKET
Great jacket, I like the heaviness and the quality, smart placed pockets, one zip liner and most of all the looks.
Got it because it fits my 40 years old motorcycle.
Warm and comfy on the road, but surprisingly cooling with vents unzipped.
I am 6'2" and 240 pounds and 2XL fist me great with room for commando sweater if needed. With just t-shirt under and liner out it looks good too - not like I have it from older brother or such.
Really nice looking Jacket. Comes pretty small though. Bought a 4X. for a 300 lb. 6 foot 20 year old. Still tight when zipped up. Leather is stiff.
This is an awesome jacket! I am sort of oddly shaped though I have a 41" chest and a 31" waist. I bought the L and the quality was amazing! I want a jacket to fit snug though so I also ordered the M and that fit a little better but a little tighter than I wanted but fit correctly. I was going to return the L but forgot to do it in time so I returned the M instead. Oh well guess I have to keep the L! Oh it makes you look like you have HUGE shoulders lol. The M looked a lot more distressed and had slight color shifts through the jacket but the L is a beautifuly made perfectly toned jacket throughout. They must be hand made. You will probably love this jacket though. Get it!
I freaking love it. Takes me back to my high school days. My midlife crisis is kick'n in full gear :-)
The jacket came as expected and fit as you said it would. The sleeves run long, but are good for air movement. I would buy another item from LeatherUp with no hesitation.
i ordered a large. I am 5' 10" and 180lbs. I have read the reviews, can only say that I am extremely happy at the item I received. Great fit, very good value. The photos are on target. Will order again.
Nice fitting, plenty of pockets and versatile with removable insert.
This is a great jacket. I am an even 6 feet and 220 lbs. I usually take an XL, but ordered the 2XL as reviews indicated the jacket runs small. Had to return it for 3XL (no problems) and it is now a perfect fit. Absolutely love the cut, the feel, and the protection. Good medium weight leather should stand up well. Really keeps the wind and cold out on the cool fall rides! A real bargain at this price.
AWESOME JACKET AS ALREADY BEEN SAID-RUGGED TOO- GOOD LOKKING AS WELL- JUST LIKE ITS TWIN- THE BLACK JACKET- BOTH ARE THE SAME & WONDER STYLE TOO I ENDED UP GETTING BOTH IN A LARGE- & THEY FIT PERFECT- REMEMBER THEY ARE FITTED JACKETS-WONDERFUL & GOOD LOOKING LIKE ME-------- SO GO GET ONE OR A COUPLE---
I am 5'11" #193 and purchased an XL. perfict fit with a margin ....Great jacket just got back from a ride, 42 degrees and the jacket performed perfectly. I am now ordering the gloves on sale to match. GREAT VALUE ! Good product. Oct. 13,2012
d.o from n.h.
I ordered a large, I'm 5' 11" 170 or so and it fits perfect. Being winter I layer under it and I'm real cozy - Goes without saying zipper sleeves are great and the leather is real thick and feels nice and none of the zippers or stitching are going to fail from use anytime soon. I want to get another for a spare in case they go up or they quit them.
just got this badboy. this is a GREAT jacket! wore it out clubbin last nite. got nothing but compliments. even the guys liked it and these guys rnt the types to pay attention to clothing.. lol. i have a classical mc jacket in 56. was a little atnsy about ordering an xl. old jacket is a tent because i lost 50lbs. this jacket fit great. im 6'2 195
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

