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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I put off ordering this jacket for about a year because it sounded too good to be true. I eventually thought what the heck I'll order it and it will be crap and I will send it back. Well I got it and I opened the box and put it on. Damn, this is one of those rare instances that the "too good to be true" philosophy does not apply. This jacket is real nice, soft, good quality for a real good price. Guess what I did? I immediately ordered chaps, helmet, got em, love em and now I am putting together another order of stuff I don't evan need just because the quality is so nice and the prices are so low. Damn I'm hooked on leatherup.com.
I'm Greg from Franklin Minnesota and this is my story
excellent jacket, perfect for cold and love the versatility of removing the liner. I think it is very stylish too. thanks.
This is a fine jacket except for the lower half portion which does not taper much if at all. The chest and shoulders are exceptional - a true work of art - but the length is too long (urban influence?) and the lower torso is way too broad. Perhaps a beer keg was used for the model. The laces on the side can only suck-in the extra material till it meets and then the excess causes a voluminous bulge and when I looked down at this protrusion I had to remove the jacket at once - despite the excellent workmanship of its shoulders, back and chest.
outstanding jacket. Looks great and feels great too!!
A tough, comfortable, and sharp-looking jacket. I was surprised by how comfortable it is with the vents unzipped during warmer weather.
Superb jacket!! Anyone who looks at my jacket that isn't a hater just loves it. Some I think more than me! Nice dark brown color and excellent fit. Even looks better in person. Nice quality leather and the side laces really gives that final touch. Highly recommended! Thanks leather up. Already ordered from them again!
I really like this jacket...I wear a large shirt and bought the 2x...good fit...my friend's jaws dropped when i told them how much I paid for it.
I love the jacket. It has the aged weathered look that I had been looking for. I think it was a great deal also. I really like the zip vents that it has also. I would recommend this jacket to anyone.
Very happy with this purchase. Would have liked it to look a little more distressed, but I can take care of that. Good look, good fit, good price and quick delivery--can't ask for more than that.
I love this jacket. I normally wear a large shirt and I bought the extra large. The look and feel of this jacket is superb especially for the price.
For the most part this jacket is as advertised and as always doing business with Leatherup is quick and painless and the prices are great. What I don't like about this jacket is it is made in Pakistan and leather quality is only so so. It is hard to find brown leather and from the distance this jacket looks great. I doubt the leather will hold up well over time. Even though I treated it, its still dry and kind of cheap feeling.
A very nice piece of leather for the price...you shouldn't be disappointed. Well-patterned and solidly stitched.. decently-thick leather (I do a LOT of riding, I know)... fit is fine. You won't find much better until you get to HIGH priced jackets. It doesn;t look BIKER CORNY, as I had worried!
I am 6' tall and about 240 lbs. with a moderate beer belly. Normally XL t-shirt.. sometimes 2XL. I bought the 3Xl and it fits well.
I'm impressed; will certainly look at more leathers from this company..(and NO, I don't work for them!)
Greg in NY
This is a very nice jacket for the money. The only thing I would like to see improved is the zippers. They tend to get caught up on the mesh lining. Excellent Jacket!
Great quality heavy leather. The front and rear vents work great when it is warm with the removal of the zip out liner. It is very comfortable and I love the look. The price is 1/4 the price of any other similar jacket that I looked at and it was shipped to me in about a week. After reading many reviews that said the jackets run small I ordered an XL when I normally wear a L, I wear a 42 regular. The XL fits great.
5'10" 200 lb no beer belly the XXL fits great, very warm on the cool CT mornings, but please don't buy i don't want you looking as good as me!
If any of you are afraid to purchase items online, then don't be, when it comes to LeatherUp.com, and especially this jacket in particular. I'm 5'9", and about 160 lbs. soakin' wet, I bought a large, and it fits perfectly. It took only about 3 days to show up at my home also, which says alot about the service. Thanks to the folks at LeatherUp..........
Holy Cow! This jacket is sweet! Just got it today and I love it. I usually wear a large jacket, so I ordered the xl. It fits perfect!
Heavier than I expected. It is very comfortable with very soft leather. Works great riding on these cold mornings.
I'm 6'1" 240lbs. and ordered a 4X because of the reviews...too big. BUT the quality is excellent like jaw dropping great. I got the 3X and it fits just fine. My wife tells me the leather will give a bit after a short period of break in. The jacket has lacing on the sides to accommodate my stomach and gussets on the shoulders to accommodate my broad shoulders! Really a great buy and a great jacket.
I received my jacket earlier this week and was simply blown away. I was first impressed with how solid it feels when holding it. The fit is snug yet forgiving. The number of compliments I've received are staggering, and most are questioning what i paid for it. Great product, great company. We WILL be doing business again soon.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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