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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Good boot, had to send first pair back because they seem to be on the larger side for same size I normally get. Exchanged for 1/2 size smaller, but still seem slightly large but fits ok with insole or heavy socks. Comfortable when riding and look great!
i would write a great review but i have not got to open for Christmas yet! but the picture looks great!
They seem to fit pretty good they are a little tight but I think they will break in after wearing them a little bit.
Very nice boots. A little snug to start with but broke in very fast and now fit like a glove. I ordered the size I normally wear and they fit fine.
The product is excellent. Wanted a good pair boots and I found them. I will buy more from Leatherup in the future.
very comfortable boot. be sure to order 1/2 to 1 full size smaller than you normally wear.
Awesome boots- heavy duty- quick service. If u got wide feet order 1/2 size larger.
Bought these for my husband for Christmas. He loves them.
Love the boot's. Fit is good right out of the box.Shipping was good -4 day's. The size chart is right on as I wear boot's all the time. 2-3 day break-in with NO blister's or major discomfort. Suggest you buy these true to your size.
Saw this boot and thought i'd give it a try.Ordered a 10 and got a 10.Very comfortable boot.Better than the Dingo's i've worn for a lot of years.Still breaking them in.If they're this comfortable or more when their broke in,I'll definitely buy another pair.Price is right,shipping is fast.
Excellent order process, love this site! Boots had some initial hard points on the ankle but they are breaking in well. Seem well made and I expect they will last me a long time.
My wife bought these boots for me as a gift. She decided to go with a 1/2 size smaller than what I normally wear and the boots fit perfect. Also, the boots were comfortable out of the box with a fairly fast break in period.
Great looking boot. Quality is excellent. First ordered another style that was a little big and had to return them. Leatherup was out of this style so had to wait a while for them to get them in. All that said to say that Leatherup Customer service thru all of that was excellent. They notified me as soon as these were available and the exchange was seamless. Based on another customer's review I ordered a half size smaller than what I usually wear and they fit perfect.
Great boots! Service fast as normal. Fair warning: Do not put your foot down untill you are ready to stop! This sole does NOT slip. When it hit the pavement your foot stops.
Bottom line... These are GREAT boots!
The sizing chart, for me, was accurate. The boots seemed to be well make from the stitching, grade of leather, Soles, heels, straps and buckle, and how the soles are connected to the boot.
The only thing that I am going to do to make these boots even better is to fit them with gel sole inserts.
If you like the look and the price of these boots, what are you waiting for? Buy them!
Great looking, great feeling and great craftmanship. Thanks again!
GREAT BOOT, I APPRECIATE THE INTERIOR FINISH.SPEEDY DELIVERY. I'M VERY SATISFIED. ESPECIALLY LIKE THE LUG SOLE, SURPRISINGLY COMFORTABLE FOR MY WIDW FOOT. TOM CUCCIA,HAMMOND, LA.
I love these boots. They are comforatble, and are made of high quality leather. I would recommend to anyone looking for a great motorcycle boot. Fast Shipping and great price too.
I found this site while searching for leather driving gloves one day...noticing such low prices I had no choice but to peruse everything the site had to offer. A week prior I procured the Frye 12R Harness in black ($252.00) which I had yet to wear. Skeptical of the $75 price but motivated by the overwhelmingly favorable reviews garnered by X-Element brand, I threw the dice and placed my order.
BEST TOSS OF THE DICE TO DATE! This boot is 10x more comfortable than the Frye and fit absolutely perfect. No break in time whatsoever and the full grain leather though soft as can be, is also thick, heavy, sturdy and uber durable. Every aspect from top to bottom is far superior to the Frye (exception: made in China whereas the Frye is made in USA) Needless to say the Frye was returned and now I am back 6 months later to buy the same boot in brown.
Boots are a great fit, extremely great quality, heavy duty and look great on! Fantastic shipping - excellent company!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

