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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Would have been a 5 star except the slash pockets are totally useless except maybe for a tissue. However, the flap paockets are easy to access.
They jacket also arreived with a strong dry cleaning odor that took almost a week of hanging outside to go away.
Ordered this jacket and it arrived very quickly. It was exactly as advertised. If anything I'm more impressed than the pictures and add copy would suggest. The quality is all and more than I expected. My friends and family are amazed at what I got for the price. I'll definately buy from Leather Up again.
The slash pockets are a little small! However, that's a very minor complaint.
When are you guys going to get some more of the suede baseball jackets? I've been waiting for three months for you to restock.
This is a very nice jacket, it runs really small for a bigger guy. I would normally wear a 3x, but ordered a 5x because of some of the reviews. It fits fine, but is still a little short!
Received the jacket and it is perfect. exactly what i was looking for and what the company described. Does run a little short but like my wife said the only time i would have it zipped up closed would be when i was ridding so it really shouldn't be an issue. I am well pleased and will be ordering more things in the future. Thank you.
Nice jacket, good quality, runs a bit small but well worth the price. Also glove pocket a little small.
Size runs really small. Good quality, but really runs small. I agree that the pockets are tiny.
Blown away by the quality of this jacket and the fast service--thank you!
Nice well made jacket. Only problems are, as mentioned by previos review, outside hand pocket are too small to put hands in. And 5X size is a tad short in length for me. Bomber jackets are intended to be waist length. But not all 5X people are short & fat. Some of us are just BIG.
I just rec'd this "Men's Classic Aviator Distress Brown Bomber Jacket" via FedEx. I ordered a Medium as I wear a 40 Reg dress coat and stand 5'8" - 165lbs. It hangs just right at my waist line when zipped with just enough room to bend. The sleeves fall to just above the knuckles when unbuttoned and fit nicely around the wrist on the 2nd snap with just enough sleeve to move with out being bunched up.
The zip-in liner is very nice turning this leather jacket into a warm winter coat.
The front pockets are as others have stated: very shallow...to the point of being practically useless. However the other features more than compensate...my solution: buy accessory gloves...
The color is a rich Med Drk Brown through out the entire jacket.
The leather is soft and smooth. The lining is an attractive solid brown very complimentary to the leather.
Actually, the jacket fits me much better than the one presented by the model above...more closely is my fit to the one in the video.
I am already looking at some other products from Leatherup.com and would definitely buy here again!
Jacqui from Ohio:
Awesome Item, bought for my husband and he loves it. Looks great on him, high quality leather and I would recommend this jacket! I love Leather Up their products are high quality at an extremely reasonable price. Keep up the good job.
Great jacket for a good price, anything in department stores was fake leather or over $200, I was worried about the fit but it fits good, looks good and has a zip out lining for when it gets cold....can't beat it for the price.
This was my second purchase, I bought it for casual use. Again I am totally pleased with the jacket.
I bought the Men's Classic Aviator Distressed Brown Bomber Jacket made by USA Leather. I'm 6'1 195 and the XL fits just right. Very nice quality jacket. LeatherUp.com shipped it fast! Looking forward to some cooler weather so that I can actually wear it.
Had to laugh in agreement with the other reviews on the side pocket size - not deep enough is an understatement. Should keep your fingernails warm though!
Fit is perfect using the size chart on the site. Looks, finish, and comfort are terrific as well and hopefully the durability will be just as good. Would definitely recommend this jacket.
Was better than I expected. Looks and feels great. I usually wear a 2XL, but based on other reviews regarding the sizing chart being off, I ordered a 4XL. Right choice.
Buyer beware on this item. I bought one but had to exchange it for a much larger size. I do wear sweatshirts and sweaters under my jackets so maybe one larger size might work. I ordered 2XL and I could not even zip it up. The jacket color is in no way similar to the picture displayed. The hand warmer pockets are in a strange place unlike any other bomber jacket I have owned nut I wear gloves most of the time so I won't use them much. I could not even get my hand into it. I did like the feel of the leather and can live with the color. The jacket appeared to be made well and was certainly warm.
I gave this jacket 5 stars in every category. But...there is only one knock on it. The slash pockets should be deep enough to contain my whole hand. I will just wear gloves and it will all be good, The jacket feels way too awesome to return because of a little pocket issue. Besides, I like it when my fiance' surprises me wearing it and nothing else. I don't know who is softer ...her or the jacket! Very nice piece of leather, the jacket that is!
Very nice, very nice! Good quality leather, nothing funky going on at the seams, looks to be well made! They do run a little large-after reading the first review, I bought a medium though I wear a small, and with the adjustable sides, it's perfect. I'm small busted, too, and it doesn't gap and look goofy up top. AWESOME value for the price, delivered right on time-leatherup.com came through again for me!
Order this jacket in late November 2014 and have been wearing it for several months. It looks and feels great and I love the option of removing the lining allowing me to quickly adjust for the weather. This is a great flexibility feature. I highly recommend this product and will definitely return to USA Leather for future purchases. One word of caution if you purchase this product. Read the sizing chart and confirm your chest measurement before placing your order.
Does not run true to size!! I am normally a XL and had to return for a 4XL.. Awesome quality leather though will Exchange for a bigger size
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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