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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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The leather is soft and a good quality, the fit is good. I have had a couple of lether jackets before and this is as good as the others. It is a very comfortable jacket and I plan to give it pleanty of wear.
I love this jacket. It looks and feels great. My order arrived in 3 business days.
Other than choosing size.This is a great product for this price
Excellent quality Leather. Fine workmanship. Actually much higher quality than we expected given the low price.
Fantastic jacket for the price. I looked at other jackets for $200 ^ and that is just out of my price range. So I was concerned that this jacket might not be very good. I WAS WRONG!! It is warm and soft and looks wonderful on my husband!! It smells so good too! Great customer service as I had to send it back for size change. I will order from Leather Up again!!
Something I've wanted for a long time, but couldn't afford until I found "Leatherup". I love the quality and the price. Thanks to all of you at "Leatherup"!
Great jacket. Got it for my husband as a b-day gift. He loves it and wears it all the time. Size is perfect.
Exceptional value. I looked at several department stores for a similar jacket without success. The quality of the leather is smooth, blemish free and soft. The color is a satisfying shade of brown with a distressed a finish that would take some jackets a couple of years of regular wear to acieve. The jacket looks like it has been a favorite for some time and that's good.
Follow the size chart. I'm 6'2", 205#, with 35" arms. The XL worked fine.
I ordered on Monday after Christmas and delivery was made Thursday (excellent fulfillment/timely).
Jacket design improvement could include increasing the depth of the front 'hand' pockets. Currently they are for 'looks' only. If I had to make a choice I'd make the pocket for your hands deeper, full size and If necessary eliminate the large 'flap' button down pockets.
It has been mentioned by others the interior buttons securing the 'vest' need reinforcement and I agree. This is no problem and should not be a concern. the satin lining is well done.
The bottom line... I'm satisfied, and I would reccomend this jacket and company to others.
Great buy, the fit is perfect for a mediun build. The arm lenght is just right, and the jacket length is perfect { 26 1/2 "}. The leather is very soft , with signs of distress. U.S.A. Leather quality made. Good job Leather up, 5 stars.
From Southern CA. R.H.
Order my jacket Monday and got it today, took six days, not bad on the delivery side. However, im not 100% satisfied with this jacket. First off, the leather is very thin and the jacket as no wieght ot it, but i guess that's what i should expect getting for such a cheap price. Secondly, zippers n buttons are not that sturdy and seem like they could fall apart soon. Overall, i would recommend this jacket to somebody who lives in Florida, because it does not get too cold there.
Truly happy with this purchase. Well made, soft and supple! Definitely worth the money. I've seen many similar more than double the price of this jacket. Medium weight with the liner. Only negative is front pockets are small for my large hands.
I ordered an XL, but it is undersized. The thread used could be stronger. I doubt that it will hold up at stress points. Slash pockets toosallow. Al in all for the price it looks like a $250 jacket.
i was very pleased with the product, sizing, and feel of the leather jacket.
This is a great value and I just love the look of this leather jacket. It is also very warm and seems to be very high quality even though the price would lead you to believe it would not. Great jacket and highly recommended.
I really enjoy wearing my new leather jacket. It fits well and feels very comfortable. I'm 6' tall and weigh 200 lbs. and the XL size fits extremely well. The leather is soft and comfortable and the jacket looks good. Shipping was very fast. I'm very satisfied. The slash pockets are too small to be of any use, however.
Very nice jacket, well-made and attractive. Definitely worth the price!
The jacket was bought as a Christmas gift and it turns out it was the one he initially was looking at on your site. We are very impressed with the quality of the leather and your price couldn't be beat!
The jacket fits perfectly and is an outstanding value.
Excellent Service. Excellent Delivery. Excellent Product. My Second Jacket I buy from Leatherup.com
Excellent quality at a very reasonable price. The inside liner is very warm even in cold weather. Take the liner out and it works great in the warmer weather.
This is a high caliber jacket and the distressed look is perfect. I would recommend this jacket for anyone who would like the real bomber jacket style. Great Deal!!!
C Scott Walters
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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