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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Kevin I.
Argentina
1 review
0 helpful votes
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What a great product! Heavy
October 10, 2019

What a great product! Heavy grade leather, great zippers, and great snaps. Fit like a glove and keep you confirtable! Just what you buy them for!

Date of experience: October 10, 2019
Janet T.
Argentina
1 review
0 helpful votes
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nice quality. fast delivery. well
October 10, 2019

nice quality. fast delivery. well pleased with leatherup.

Date of experience: October 10, 2019
Jessica K.
Argentina
1 review
0 helpful votes
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Purchased them in April. Have
October 10, 2019

Purchased them in April. Have lost 3 snaps so far. Called to see if more snaps are available. I'm supposed to get a phone call 2 months ago to let me know. Looks like I'll have to make another phone call and probably end up going to a local store to find some snaps to replace the ones that fell apart.

Date of experience: October 10, 2019
Steven V.
Argentina
1 review
0 helpful votes
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Very nice leather. My only
October 10, 2019

Very nice leather. My only complaint is the belt needs another loop to hold it when you tighten them up. It just hangs or you. Have to tuck it in somewhere.

Date of experience: October 10, 2019
Linda Y.
Argentina
1 review
0 helpful votes
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These are some heavy duty
October 10, 2019

These are some heavy duty chaps. The leather is good quality, strong zippers and hardware. They fit very well. Very Comfortable, 2 pockets on each side, very roomy.

Date of experience: October 10, 2019
Deborah R.
Argentina
1 review
0 helpful votes
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These chaps were great on
October 10, 2019

These chaps were great on my ride from Phoenix AZ to Newport News VA. Kept my legs very warm. The fit was a bit off. I wear 33 waist and ordered a 34. Had to return the 34 and get 38. 36 would've worked but my legs are a bit bigger due to riding bikes... Overall wonderful product.

Date of experience: October 10, 2019
James Y.
Argentina
1 review
0 helpful votes
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These are the first motorcycle
October 10, 2019

These are the first motorcycle chaps I have ever owned. Heavy quality, durable leather, smooth operating zippers and solid snaps. There is no reason to pay $300 for chaps. I've made runs at 35 degrees at 65MPH in these chaps and there were no cold spots. I've ridden in these through the rain too, the chaps get wet, you don't! Make no mistake, these are not lightweight like leather pants, they are heavy, durable cowhide leather. They will need broken in like boots or gloves, but are built to protect you from the elements, road debris, etc.

Date of experience: October 10, 2019
Brenda H.
Argentina
1 review
0 helpful votes
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I had to go up
October 10, 2019

I had to go up from my 34" waist to a 38" to get it to zip over my calves. Luckily the waist was adjustable to compensate. Now I can comfortably ride in temps down to the high 20's(F) in nothing but jeans and my new chaps on my legs. Soft, pliable, and with whays appears to be pretty durable hardware they were a very good purchase in my estimation.

Date of experience: October 10, 2019
Tom X.
Argentina
1 review
0 helpful votes
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Im very disappointed at the
October 10, 2019

Im very disappointed at the shipping end of the deal. it was free shipping but I live in Findlay OH and the pacakage is now at the Fed Ex terminal in Perrysburg OH which is about 35miles north of Findlay. I've been tacking this package all week. I ordered it on the 12th of November and all week it has shone the scheduled delivery date of 11-16-13. I am going on a ride today since the temperatures are suppose to be in the mid 50's. I just checked this morning and it now shows the scheduled delivery date as 11-19-13 which is next Tuesday which really stinks. All I read on all the reviews is how quick the shipping is and people were getting stuff within two to three days from the time the item is sent out. I'm very dissapoinited in the shipping and had I known this I would have paid to have it shipped in two days. I can't believe this the item should be delivered today but it has been backed up and rescheduled for the 19th....Very Very dissapointed!!!!!!!!!!!!!!!!!!!!!!!

Date of experience: October 10, 2019
David U.
Argentina
1 review
0 helpful votes
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Great product. Fit is a
October 10, 2019

Great product. Fit is a bit on the snug side I wear a 38 but needed to order a 44 befor the legs would zip. I do not like leather up there customer service leaves much to be desired. Ordered end of may received in over 2 weeks did not fit exchange took almost 10 business days after they signed for the return then 2 more weeks... July is not the month I needed them for but like the product. I hate leather up and will not order again from them neither will my buddies they ordered from hot leathers after I got the first pair and had there's sooner and correct the first time... Sorry leather up you lost quite a few customers to Hot Leathers. Get bent!

Date of experience: October 10, 2019
Brian J.
Argentina
3 reviews
0 helpful votes
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Great chaps, 34" waist, ordered
October 10, 2019

Great chaps, 34" waist, ordered 36, to tight and had to get the 38. Fit perfect. Great deal, free shipping and 10% off. Just what I was looking for in a set of Motorcycle chaps. Nice quality.

Date of experience: October 10, 2019
Mary E.
Argentina
1 review
0 helpful votes
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August 5,2014 Maggie I. from
October 10, 2019

August 5,2014

Maggie I. from Hart, MI

Purchased these chaps for the husband. He was real leery because of the price. He really likes them and always wears them. He wears 31x32 and the 32's fit him perfect. Also ordered the low cut for myself and absolutely love them. We were so pleased with both pairs of chaps that we also ordered luggage, which just now arrived and is also awesome. Thank you Xelement for making such GREAT products and Leather Up for making them affordable. Will be ordering A LOT more from them.

Date of experience: October 10, 2019
Andrew V.
Argentina
1 review
0 helpful votes
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Rating this only wearing once.
October 10, 2019

Rating this only wearing once. I agree with most reviews that the thigh is the most important measurement. I measured my thighs at 0.5" smalller than the measurament I ordered and they are pretty snug. I am hoping they losen up and stretch. The quality is amazing and the price is close to half of what I see at local bike shops. Definitely will come here for my next leather purchase.

Date of experience: October 10, 2019
Patricia Z.
Argentina
1 review
0 helpful votes
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I bought these for both
October 10, 2019

I bought these for both myself and my boyfriend. We rode on the Interstate wearing these chaps and the temperature was about 33 when we started the ride. Our legs were warm the whole ride. I recommend these chaps for anyone doing cold weather ridingm

Date of experience: October 10, 2019
Michelle J.
Argentina
1 review
0 helpful votes
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I was looking for chaps
October 10, 2019

I was looking for chaps for my husband. Didn't want to spend a hole lot, because I wasn't certain he would actually use them. So when I found these I was excited. When I ordered them wasn't to sure for the price how good the quality would be? But let me tell you what I definitely would buy them again and will recommend them to anyone. I will shop here again, probably A Lot!! They showed up way earlier than expected and they look good and he actually wears them way more than I could have hoped for. So I'm very pleased with how well they are made and the price is unbelievable. I'm so glad I found you guys and you had what I was looking for. Thank you

Date of experience: October 10, 2019
Kimberly Z.
Argentina
1 review
0 helpful votes
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Great price and quality made.
October 10, 2019

Great price and quality made. I like the elastic instead of zippers for the thigh adjustment. I also love the double deep pockets. I wear a 34 in the waist and from reviews here, ordered the 38. They fit perfect.

Date of experience: October 10, 2019
Nicole C.
Argentina
1 review
0 helpful votes
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Great value, good fit and
October 10, 2019

Great value, good fit and very durable. I wear a 38 waist but got the 42 as my thighs are thcker. A little tight but I'm sure the chaps will stretch somewhat as time progresses.

Date of experience: October 10, 2019
Joseph R.
Argentina
1 review
0 helpful votes
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Well made, very warm, and
October 10, 2019

Well made, very warm, and they look good. They came highly recommended by a friend and now myself; you can't go wrong.... The only issue I had, was the width around the knees was tight. When I knelt down, the leather was tight and would cause discomfort. I've wore them right out of the box for a few hours around the house. I've been wearing them everyday and I've noticed they have loosened up and fit well now. Perfect length, and waist. 6'00" 33-34 waist. I ordered the 34's.

Date of experience: October 10, 2019
Brian E.
Argentina
1 review
0 helpful votes
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I'm happy with the fit.
October 10, 2019

I'm happy with the fit. I don't know about durability yet but they feel soft and thick. The price was nice also. Plenty of belt holes.

Date of experience: October 10, 2019
Melissa O.
Argentina
1 review
0 helpful votes
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Excellent chaps, I originally ordered
October 10, 2019

Excellent chaps, I originally ordered a smaller size because my size was not in stock-don't do that, they run very tight in the thighs. Once I got the larger pair I really like them, great protection!

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States