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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Run alot smaller than indicated. I wear a med/large glove and the large gloves were still too tight.
These feel tight when I bend my fingers. My hands are large, but I measured and bought an XL. I'm not sure if I can tolerate them, or if maybe they will stretch a little with wear. Good price, though, and nice quality. May be worth a try, especially since it's a bother to send them back.
Fast shipping! Great quality gloves. Durable and well-stitched. However, as many other reviewers posted, they run on the extra-small size. I wear a small, and at the advice of other reviewers, I ordered a medium. When I tried them on, they were very tight and the stitching cut into my fingers. Unfortunately, as someone else posted, I too tore off the tags and can't return them.
I've been wearing them around the house everyday to stretch them, and I'm searching the internet for ways to stretch leather gloves. I haven't tried any of the internet methods yet though. If you order these, you may want to order TWO SIZES UP, and be sure to leave the tags on them in case you have to return them for an even bigger size. Other than the weird fit, they're a great product.
I sat on my bike with them and toyed with the grips and controls, etc. I didn't go for a spin around the block because it was raining and I didn't want to put on all the gear, etc. The stitching on the gloves really cut into the sides of my fingers. Hopefully, with time, I'll be able to stretch them some more. I like them. They're just uncomfortable for now.
These are great for the price. As some others have said they do run a little bit small, but not by much. I used the sizing chart and got a medium. They were a bit short between the thumb and index finger, but after a few weeks of regular use they stretched a bit and now they fit perfectly.
They are very breathable, keep my hands a little bit warm down to 50 degrees or so, and are comfortable in hot weather as well. The protection is OK. Better than nothing but I wish the leather on the heels of the palms were reinforced.
These are great! They fit very well and make riding a more comfortable experience, especially if you don't want to mess up a pair of nice work pants while riding to the job. LeatherUp, thanks for the great service and that great return service, too! I've been telling all my friends to shop here from now on.
Great looking high quality chaps! Thep price was great and shipping very fast. Will doing more business with leather up
This was my first order from LeatherUp.com and I was very pleased. The description was accurate, the chaps are great and good quality and the service was exceptional. My order came in quicker than I expected and I am well pleased. I will gladly do it again! Doug W Illinois
This is my third order from Leatherup and as with prior ordered item I am pleased with the chaps, they fit great and look very good.
Roman
Great chaps. Good quality leather with strong zippers that work well, very smoothe & easy to use. These should be nice & warm in the winter with the sewn in liner. Shipping is lightning fast!! Two days, I ordered on Wed. morning & Fir. morning they were on my front porch!
1st time buy. Chaps fit great and the quality is excellent.
These chaps fit perfect and are well made .I am very happy with the service and product.
These chaps are great! They fit excellent and the thigh zipper makes for plenty of leg room. They are on the light side and wouldn't recommend them for cold weather riding, but do the job for highway and cool weather. I would definetly buy another pair!
very quick service. item is very well made very happy. thanks
These chaps fit great and are a really good quality especially for the price. I was very impressed with the product. I am not a big on-line shopper but was very satisfied with the service and product. I will definitely be a return customer.
I'm very happy with the chaps and will be buying more!!!
Very nice chaps, Quality leather, will definately be doing business again. Have already recommended website to friends.
the chaps are great very prompt delivery will recommend website to friends and family will be buying more real soon from website very good quality.
Top quality, you should be very proud of the products you sell.
These chaps were great for my Husband he really liked the fit and they cut off real easy and look great, he uses them daily to and from work he said they work great. He also has the leather jacket and gloves from Leather Up- he has been very pleased with their products, and I love the prices.
Molly B- Tennessee
Best chaps perfect fit look good I love them Thank you
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

