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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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great boots!!! love the way they look and feel.so cool.just order the size you are and no biger.cause they are big anough.
Just received my boots today, they are amazing! They look great and are a great value!
I just received my boots and I am glad i went down 1/2 of size but my narrow heel slips but that is what always happenens, I think other wise they fit great. The reviews were helpful in my ordering these harness boots!
Ordered a size 10 should have went down a size or half. Sent back for a 9.5 and could have probably ordered a size 9. But this give me the opportunity to wear heavy socks for cool fall rides in WI. Comfortable, great looking, quick service. This was my first order from Leather-Up. I also ordered a great jacket, chaps and gloves. Very pleased!
This boots fit perfect I ordered just my size and they fit with my thermal socks. I ordered them and within 3 to 4 days they arrived. That was quick, I have them in brown color also and they are awesome, I wore the brown boots on a Colorado trip and they were so comfortable. They fit like a glove on your feet. I have ordered other items from Leatherup and they have always been on time and the right item. PERFECT!!!!!
A.Madere from Houston, TX
I took the advice of many posters and ordered a 1/2 size down (I didn't want to go a full size down because my calves tend to be bigger than most boot widths). I normally don't like pull on boots, but these are so comfortable, not too big, excellent support/protection, and very cute. I've been wearing them when motorcycling and just out and about in town.
The boots suit me very well. Definitely suggest a 1/2 size smaller than what one usually wears. I've had them a month, and when I got them they fit perfect, they are already stretched enough that I can wear a thick wool sock with them. I know four other women whom have ordered the same boots after seeing my other "Xelement Women's Classic Harness Boots" and continuously get compliments on my " Xelement Motorcycle....boots" as well. Happy Boot Buying!!!
Love these boots, I've had them for about 3 weeks and wear them constantly. They were comfortable right from the start and look great!! I took the advice of others and ordered a size 8, I usually wear 8.5 or 9 in boots so definitely order a smaller size!
I already had the brown distressed and decided I needed the black, as well. First, there is no way I could wear anything smaller than my normal size. I wear a 9 and I put thin memory foam insoles(I use the 2 oz miracle ons by Profoot that I get at WMart) in some of my shoes. I have insoles in my brown distressed because after wearing them for a few hours, I could tell I'd need them(not so comfy without for me). With the insoles in, they feel great. The brown ones are a lot softer. The tops flop over. These black ones ae rigid and stiffer. I love them both. Xelelment boots are worth every penny, and Leatherup has the best deal on them.
I absolutely love these boots! I did order a 1/2 size smaller, and they fit perfectly. They are very comfortable, no break in period necessary. If you're thinking about buying a pair, do it!!
I purchased the xelement womens dark brown last time and went down a half size. Listened to more reviews and purchased a 7 this time fits perfect. Both boots are great. excellent buy. Will definately be back for future purchases
The boots appeared to be fairly well made and solid. Unfortunately, even after ordering a half-size smaller so that the length was accurate this did not make these a good fit :( These boots are very wide in the heel area and if you have even slightly narrow feet they will not fit no matter what size you order. I didnt want to have to wear two pairs of socks with them all the time and sole inserts so had to send them back.
I am very unhappy with the fact that LeatherUp will not cover shipping cost for the return. I will NOT order from this company again due to it costing me nearly $20 just to return these boots when I know they get a discount rate from carriers such as FedEx and it is not necessary to screw the customer in this manner. You also have to pay for shipping when you order the boots so overall my experience with this company has been unsatisfactory. If you dont mind losing $30 for no good reason then you will be fine but I suggest ordering from one of the multiple other footwear companies that offer free shipping, especially on returns if the product is not a good fit/quality/etc.
I paid $79.90, discount applied, shipping, taxes included. That is a very good price for what I got: leather uppers, non-slip soles, soft and comfortable out of the box. These are easily $150 to $200 boots. I already have brown color Xelement Harness boots which are excellent and I think my new black harness boots should wear well. So, I ordered down a 1/2 size and with one pair of thick crew socks these fit very well, pull on easily. And I have a wide foot, so these boots are not "B" width. I'm 5'7" and the 10 inch uppers come up to the full part of my calf, very comfortable. The squarish heal shape and height are boring not fasionable, these are workboots. Very pleased, recommended.
I absolutely love doing business with LeatherUp! I ordered these boots and they were on my doorstep within a few days! They fit perfect! I use a size Women's size 9 and they are comfortable, not tight. It allows room for me to wear my inserts. The leather is thick and the seams are sturdy: Well made! They are so comfortable and I am able to walk in these boots for a long time. I didn't have to break them in at all. The thick soles and heal will add to the longevity of these boots. They feel very comfortable. Also, I am able to scoot my bike backwards up a slight incline into my garage without having my boots slide from under me. They have good traction. I highly recommend these boots!
I also bought a brown pair of Xelement Women's harness boots. I feel the same way about them, but they do not have good traction. Maybe I need to re-sole them. Afterall, they are 4 years old! The system wouldn't let me add a review on the brown boots; it said I didn't own them and, therefore, couldn't leave a review. Hmmm...
Loved these boots the from the first moment I pulled them out of the box. The fit was a little loose, but in Alaska with chilly riding, it was perfect for adding a thick pair of socks. I didn't give these boots a full 5 star rating because I waterproofed them the next spring and the leather toe box (actually the whole boot) softened up. Still a great boot, but not as comfortable to shift with and a loss of some of the stability.
I bought a pair for my wife after the mens fit perfect for me.She wears an 8M and her's fit perfect! Another Happy customer..Easy and quick to order!
In love with these boots, will be buying the brown pair soon. I was nervous about buying riding boots online without being able to try them on first. I usually wear around a 9 or 9 1/2. Went with the 9. I have large calves...very large! Which is why I was so apprehensive about buying without trying on. When I got them, they didn't fit around my lower calf, they were bunching at the ankle, which was uncomfortable. Luckily, they're made with nice leather that can be stretched! Now they fit perfectly and they're so comfortable. Walked around all day in them, didn't hurt my feet one bit, felt like I had worn them a hundred times already. Highly Reccommend these boots!!!
I'm new to riding (as a passenger) and was a bit afraid of buying myself some things. I was surprised at how comfortable these boots are. I will buy my next pair from you guys, no doubt. Thank you for a pleasurable experience in ordering and riding. Great!
I usually wear a 6 & 1/2 to size 7. I read a whole bunch of these reviews before ordering because I don't like going through the return process. After much reading I decided to go down 1/2 a size to a 6 & 1/2. So glad I did!! Thanks reviewers! These boots RUN LARGER. The weird thing is customer service (not too friendly I might add) is rigid with the running "true to size". They do not. Maybe they are afraid of giving the wrong information, but the fact is, customers need to know, to avoid the return process they probably deal with for this item. You'll wind up returning them and wanting to size down. I love these boots and these products on this site are really great for the price. Can't wait to wear them and thanks everyone for your helpful reviews.
After reading reviews, I took the advice of many and ordered a half size smaller. VERY glad I did. The boots fit great and are comfortable to wear. The other boots I had been wearing were a bit short and my legs would get cold because my jeans would creep up over the boot top. Not with these! The height is perfect.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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